Bursar's Office Survey

How are we doing?

The Bursar's Office bills and collects tuition and fee charges, and disburses refund checks once funds are received in your tuition account. Whether visiting our office or website, we value your opinion. Please take the time to answer a few questions.

1. What is your affiliation with the University of Denver?
   

   Student

   Parent

   Faculty/Staff

   Other

   
   
2. Did you find the information you needed at the Bursar website or on Myweb?
   Yes
   No
   
   
3. What additional information would you like to have available on the website?
   
   
   
4. Have you had other contact with the Bursar's Office?
   Email
   Phone
   Office visit
   
   
5. The purpose of your contact was:

   Billing question	Employer reimbursement
   Bill payment	Withdrawal
   Past due balance	Financial aid
   Payment arrangement	Perkins loan
   Financial hold	Emergency loan
   Health insurance	Exit interview
   Refund	1098T
   Third party sponsor	Other

   
   
6. Please rate your satisfaction with our service using the following scale:

   	Excellent	Good	Fair	Poor
   Promptness of service
   Knowledge of staff
   Sensitivity to your situation

   
   
7. Was this a return visit for the same problem?
   Yes
   No
   
   
8. Was the information you received helpful and pertinent to your situation?
   Yes
   No
   
   
9. Was your situation resolved, or were you directed to the office or person that could resolve your situation?
   
   

   Yes	No
   If no, please explain
   If you would like further assistance please enter your email address

   
   
10. If the Bursar's Office could improve one thing, what would it be?
    
    
    
11. Additional comments: