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Bursar's Office Survey

How are we doing?

The Bursar's Office bills and collects tuition and fee charges, and disburses refund checks once funds are received in your tuition account. Whether visiting our office or website, we value your opinion. Please take the time to answer a few questions.

  1. What is your affiliation with the University of Denver?
    Student Parent Faculty/Staff Other

  2. Did you find the information you needed at the Bursar website or on Myweb?
    Yes
    No

  3. What additional information would you like to have available on the website?


  4. Have you had other contact with the Bursar's Office?
    Email
    Phone
    Office visit

  5. The purpose of your contact was:
    Billing question Employer reimbursement
    Bill payment Withdrawal
    Past due balance Financial aid
    Payment arrangement Perkins loan
    Financial hold Emergency loan
    Health insurance Exit interview
    Refund 1098T
    Third party sponsor Other

  6. Please rate your satisfaction with our service using the following scale:
    Excellent Good Fair Poor
    Promptness of service
    Knowledge of staff
    Sensitivity to your situation

  7. Was this a return visit for the same problem?
    Yes
    No

  8. Was the information you received helpful and pertinent to your situation?
    Yes
    No

  9. Was your situation resolved, or were you directed to the office or person that could resolve your situation?

    Yes No
    If no, please explain
    If you would like further assistance please enter your email address

  10. If the Bursar's Office could improve one thing, what would it be?


  11. Additional comments: