Frequently Asked Questions (FAQ)
What is the mailing address for tuition and loan payments?
When will the University of Denver assess late fees and/or late interest?
When will I receive a bill and when is it due?
I am expecting a refund; how much is it and how do I receive it?
I am having trouble paying my tuition balance, what can I do?
How do I file a deferment for my Perkins loan?
How can I complete the Perkins Exit Interview?
What forms of payment does the University of Denver accept?
Q. What is the address for mailing in tuition and loan payments?
Payments for tuition and loans serviced by the University of Denver (e.g. Perkins and Emergency loans) should be mailed to:
University of Denver
Cashier's Office
2197 S. University Blvd.
Denver, Co 80208
Be sure to include the student ID number on all payments. Also include the loan type and any special instructions on loan payments.
Q. When will the University of Denver assess late fees and/or late interest?
The University of Denver Bursar 's Office reserves the right to assess a late fee of 1.5%, minimum of $150, 30 days after the payment due date for unpaid accounts. Every 30 days thereafter an additional late payment fee equal to 1.5% of the unpaid balance will be assessed until the account is paid-in-full.
Q. I have a hold on my account; what is it for and how does it affect my registering for classes or getting my transcript/diploma?
You may view holds on your registration at webCentral.du.edu. All charges and requirements listed on the hold must be paid and/or otherwise met before a financial aid hold will be removed. Delinquent charges and/or requirements will prevent you from receiving an official transcript and your diploma. An unofficial transcript may be requested by phone or in person from the Registrar's Office regardless of amounts owed to the University.
Q. When will I receive a bill and when is it due?
Most students can expect their ecoBill to be sent approximately four weeks prior to the beginning of each term. Due dates for all terms are available on the Tuition Due Dates page. Generally, all charges are due and payable 10 days prior to the first day of the term for which the charges have been assessed. The timely delivery of your bill depends primarily on when you register. Your bill is available at any time by accessing your webCentral account. Students are responsible for all items on the bill. Contact the Bursar’s Office immediately if there are unknown charges or credits on your account.
Q. Did you receive my payment?
You may verify payment receipt viewing your tuition account on myWeb. It is possible that a bill and your payment have crossed in the mail. Please check your tuition account on webCentral to verify that your payment has been received. Contact the Bursar's Office if your payment cannot be verified on myWeb.
Q. I am expecting a refund; how much is it and how do I receive it?
You may verify the amount of your refund by checking your tuition account on webCentral. Refund checks will be mailed to the mailing address on your account. This address may be viewed, and changed, on myWeb under the Personal Information folder. If you have signed up for direct deposit, the proceeds will be deposited electronically to the bank account listed on myWeb under the Personal Information folder, “Add/Change Bank Account Info” option. It is the student's responsibility to update all address and banking information. An incorrect address will delay receipt of your refund check. Incorrect direct deposit banking information will result in delayed refund processing as well as the refund being issued with a check.
Q. Exactly how do I waive participation in the health insurance and/or health and counseling programs and the related fees?
Students who are covered by another health insurance plan may waive participation in the student health insurance program. Participation in the student health and counseling program for undergraduate students is required. Graduate students may elect to waive participation in the student health and counseling program and obtain a credit on their tuition bill to offset the fee.
To process the Health Insurance waiver or the Health and Counseling Fee waiver, sign into webCentral.
In webCentral: Select the following options:
Student Tab
Registration Tools
Accept/Waive Health Insurance
If you are a parent attempting to waive the health insurance for your son/daughter, you will need to log onto webCentral with your son/daughter's Student ID number and PIN number. Without these two pieces of information you will not be able to log onto myWeb and complete this process. It is up to the student to share this information with you.
Q. What are the tuition costs?
Tuition costs for the current academic year can be found under the Registrar's Office webpage at http://www.du.edu/registrar/regbill/reg_tuitionfees.html
Q. I am having trouble paying my tuition balance, what can I do?
Please contact the Bursar's Office as soon as possible if you are experiencing unforeseen circumstances which are preventing you from paying your tuition account. We will work with you to set up a payment plan which will allow you to pay your existing account balance. A payment arrangement will not be sufficient to override registration, transcript, and diploma holds in most cases. Direct any questions to 303.871.4944.
Q. How do I file a deferment for my Perkins loan?
To request a deferment on your Perkins loan, download the appropriate Deferment form from the Bursar's website, complete the requested information, and submit the form to the Bursar’s Office. In order to process a Financial Hardship deferment, you must also submit a copy of your most recent pay stub and verification of your other student loans. The Registrar’s Office at the school which you are currently enrolled in must complete the In-school Deferment form. If you believe you are eligible for a cancellation on your Perkins Loan, complete the appropriate cancellation form and submit it along with verification of eligibility for cancellation from your employer. All forms, with original signature, need to be returned to the Bursar's Office. Direct any questions to 303.871.4901.
Q. How can I complete the Perkins Exit Interview?
Complete the Perkins Exit Interview by reviewing, signing and dating the repayment schedule and filling out the personal information sheet and checklist in its entirety (incomplete forms cannot be processed). Borrowers will need to contact Student Debt Management in the Bursar's Office to obtain a copy of their repayment schedule. Borrowers may complete the exit requirements in the Bursar's Office, U-Hall 223, or the packet can be mailed. The Perkins Exit Interview cannot be completed and submitted online. Direct any questions to 303.871.4901.
Q. What forms of payment does the University of Denver accept?
The University of Denver accepts cash and checks. ACH and credit card payments may also be made through Tuition Management Systems. For more information on payment options go to Payment Options page.
