Frequently Asked Questions
Is counseling a right step for me?
Counseling is a good option for anyone who is having a difficult time and needs some additional emotional support. Our counselors are trained generalists equipped to handle all issues that students may be experiencing. The range can be from difficulty with roommates, difficulty adjusting to life at DU, cultural related concerns, family of origin issues, stress, grief and loss to severe mental distress including any mental diagnosis that people may know they have or wonder, suicide, cutting, or issues related to detachment from reality.
If you are at all concerned about whether counseling is a right step for you, you can always come talk informally with a counselor at our Lets Talk series or ask to speak briefly with a provider to determine if counseling is a good fit for you.
Why can’t I get in today?
Due to the high level of interest in counseling services, we typically cannot offer same day appointments. We try to insure that people can get in for a first appointment within 10 days time. If you cannot wait that long as you are experiencing significant emotional distress and need to speak to someone right away, you can always be seen on the same day through our crisis system. Check out our crisis services to learn more and see if this would be an appropriate option for you.
Why only 10 visits?
Counseling Services at the HCC is focused on a short term model to be able to accommodate all students, faculty, and staff within the University of Denver. We will work with you to determine a plan of action around your issues such that you will receive the best possible care.
When can I see the psychiatrist?
In order to see our psychiatrist, you would first need to have an appointment with one of our counselors to make sure that our psychiatrist would be the best person to meet your medication needs. In your initial meeting with them, let them know that this is what you are seeking. Your counselor will help you schedule that appointment or help you find the best option to get your psychiatric needs met.
Is our staff licensed?
All of our senior staff counselors are licensed professionals. We do offer a training program so some of the counselors you may meet will be in training and under the supervision of our senior staff. Counselors will inform you of their status when they meet you and make you aware of their level of training and background.
Why do I have to get testing for ADD/ADHD?
In order to receive ADD or ADHD medication from the Health and Counseling Center, you must have current valid testing done within the last 3 years. We will verify the testing information through our testing coordinator in order to make sure that the testing is valid. We do this in order to insure the safety of our students.
How do I help a friend who is having psychological difficulty?
We are glad that you are concerned and care about your friend. Click here to learn more about how to help.
Is everything I say confidential?
The Health and Counseling Center is a committed to insuring your privacy and not releasing any information without your written approval. The only exceptions to this are to insure your safety, the safety of others, or as mandated by law. Thus, if you pose a significant risk to yourself or others, discuss current child abuse or current elder abuse, we will need to take the necessary steps to insure your safety and the safety of others which may mean breaking your confidentiality. Find out more about confidentiality here.