Patient Rights & Responsibilities
What you can expect from us
Dignity—You will be treated in a professional, courteous, and caring manner without prejudice on any basis.
Treatment—You will have access to high quality, medically advisable treatment, to appropriate specialist referrals, and to second opinions.
Participation—You will have the right to participate in decisions concerning your health care. This includes the right to accurate information regarding all aspects of care: the cost, risks, benefits, and limitations of diagnostic and treatment modalities. You also have the right to refuse any recommended tests or treatments.
Confidentiality—You have the right to confidentiality of all communications with staff. Your medical and mental health records at the Health and Counseling Center are completely confidential and will not be shared with anyone (e.g. parents, school administrators, professors, employers, and insurance companies) without your approval to the fullest extent of the law. You also have the right to review or receive a copy of your medical and mental health records and have a copy sent to another person or entity (there is a fee for copying records). The Health and Counseling Center complies with all federal and state regulations concerning the confidentiality and release of medical and mental health records.
Prompt Attention—You will receive prompt attention according to the nature of your problem. We will do our best to accommodate your schedule realizing that some patients' medical and mental health needs may take precedence.
Patient Billing—You will receive copies of an itemized bill for services rendered at the Health and Counseling Center, and, upon your request, and explanation of any charges. You may submit one of these copies to your health insurance company. Whenever needed, we will assist you with your insurance claims.
What we need from you
Accurate Information—To arrive at the proper diagnosis and treatment, we need accurate information from you about your present condition and previous health history.
Follow-through—Every patient has the responsibility to either carry out treatment and education recommendations (including making and keeping recheck appointments) -- or accept responsibility for the outcome.
Make and Keep Appointments—Waiting around to be seen by a provider is time consuming and not much fun. You can minimize this inconvenience by calling us in advance for an appointment, even if you need to be seen that same day. Every patient has the responsibility to arrive as scheduled for appointments and to notify the Health and Counseling Center in advance of a need to cancel. If you are late to your appointment we may have to re-schedule your appointment.
Ask for Advice—By calling 303.871.2205 and asking to speak with a nurse, you can get reliable advice on self-care from a registered nurse until your appointment - or you might be able to avoid an appointment altogether.
Awareness of Our Payment Policy—As you check out at the front desk after each Health and Counseling Center visit, you will receive an itemized bill based on your coverage for all services rendered. The balance of the bill not covered by the Health and Counseling Fee or the Student Health Insurance Plan is payable at the time of the visit. We accept cash, check, Visa, MasterCard, Discover and the Pioneer Card with a FLEX account. Medications purchased at the Health and Counseling Center must be paid at the time of purchase using one of the above payment methods. At this time, prescription insurance plans will not reimburse for medications purchased at the Health and Counseling Center.