Frequently Asked Questions (FAQ)
Q: What is the Health & Counseling Center (HCC)?
A: The Health & Counseling Center is an outpatient, on-campus facility that provides a wide range of medical and mental health services, as well as health promotion services. Staff at the HCC includes physicians, nurses, counselors, physician assistants, health educators and other professionals.
Q: Who may use the HCC?
A: All students enrolled for academic credit (full-time or part-time; undergraduate or graduate) may use the HCC. Students' spouses are also welcome for general medical care. DU faculty and staff members may use the HCC for immunizations and travel-related services.
Q: What medical services are available at the HCC?
A: The Following Medical Services are Available:
- General medical care for illnesses and injuries
- Women's health care
- Non-surgical sports medicine
- Specialist services (except in Summer): Dermatology, Gynecology, Nutrition
- Preventive medicine services
- Procedures, EKG's, IV infusions, immunizations, allergy shots, injections
- Lab tests
- Confidential STD/STI testing (including HIV testing)
- Discounted prescriptions and birth control
- Travel health advice / travel immunizations
- Immunizations (including MMR and HPV)
- Nursing consultation and assessment
- Same day appointments for illness/injury
- After hours on-call service
- Referral services
Q: What counseling services are available at the HCC?
A: The Following Counseling Services are Available:
- Counseling/ Psychotherapy (individual, couples, group) 12 session model for students
- Psychological testing (e.g., for learning disabilities and attention deficit disorder)
- Crisis intervention and emergency services (24 hours/day, 7 days/week)
- Psychiatric consultation (medication management) when referred by HCC medical or counseling staff.
- Consultation/ Outreach
- Sport psychology, health psychology, and behavioral medicine
- Training and research
- Referral services
Q: If I have my own doctor in the area, would I still use the HCC?
A: Many Students do because...
- The HCC is convenient—it is right here on campus.
- If you are sick or injured or have a mental health concern, we are able to see you the same day—you do not have to leave campus or wait days for a visit.
- If you need a specialist, we can find one for you and make an appointment for you.
- You can obtain most prescription medications right here—you do not have to trek to a pharmacy.
- Upon your request, we will be glad to provide your personal physician with any information about your health care at the HCC or obtain information from your physician about your past medical history.
Q: Where is the Health and Counseling Center located?
A: In the Ritchie Center, 3rd floor North (Buchtel) side
Q: When is the HCC open and what numbers do I call?
A: Hours are as follows:
Monday, Wednesday, Thursday, Friday (All year)
Tuesdays (All year)
Contact numbers are as follows:
Prescription Refills: 303.871.4199
Health and Counseling Fee/ Insurance: 303.871.4136
After hours for medical concerns: 303.871.2205 and follow directions on how to access the physician-on-call
After hours for mental health concerns: 303.871.3000 and ask to speak with the counselor-on-call
Q: What do I do in an Emergency?
A: Medical Emergencies
Call 911 or Campus Safety at 303.871.3000 in a true life-threatening medical emergency (severe injuries, severe bleeding, unconsciousness, etc.). An ambulance will arrive to transport you to the nearest emergency room.
Mental Health Emergencies
In case of an emergency during business hours, call 303.871.2205 or come to the HCC. For after hours emergency calls, please call Campus Safety at 303.871.3000 and ask to speak to the "counselor-on-call." A "counselor-on-call" is available 24 hours a day, 7 days a week to all university students.
Q: Where is the closest hospital?
A: The hospital closest to the University of Denver Campus is:
Porter Adventist Hospital
2525 South Downing Street
Denver, CO 80210
Tel: (303) 778-1955
* Hospital insurance coverage may vary with your health insurance plan. There are other hospitals in the surrounding area and you may want to check your health insurance plan network for participating hospitals.
Q: How do I get additional information about medical and counseling services and costs at the HCC?
A: Please call us at 303.871.2205 with questions or stop by the HCC, Ritchie Center, 3rd Floor, North side. We are happy to answer any questions you may have. We also have a resource library on a variety of medical and mental health issues at our facility.