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FML 2.9 - Emergency Plan

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The purpose of this Procedure Letter is to outline actions to be taken when there is an emergency situation at the Facilities Service Center, 2400 So. Race St., involving either people in the building or the building itself, and which require extraordinary procedures.


  • Attachment I to this letter covers procedures for the following situations:
  • Accident, illness, medical emergencies
  • Major natural disasters
  • Floor or building evacuation
  • Tornado procedures
  • Fire procedures
  • Earthquake procedures
  • Hail storm
  • Other emergencies
  • Power failure
  • Bomb threat
  • Workplace violence

It also provides information on various Campus Safety Programs, how to report criminal activity and tips on safeguarding your personal property.

2.  Safety Representatives for this building are designated as Tim Mann (main floor and basement), David Snyder/Wendy Weiler (2nd floor) and Wally Weigum (basement and four bay).

3.  While these procedures are specific to the Facilities Service Center, many of them apply to any location.  Since our employees work in a number of different buildings around campus, they should be aware of the general procedures they may encounter in their work environment.

Approved by: 



Jeff Bemelen, Director of Facilities Mgmt.

Effective Date:  September 1, 1997     Revised:  January 1st, 2005

attachment:                   Emergency Plan (Attachment I)

Facilities Service Center Floor Evacuation Plan (Attachment II)




Attachment 1


  • Accident or Illness

In the event of an accident or serious illness to an employee or visitor in the Facilities Service Center (2400 So. Race Street) offices:

1. Determine the seriousness of injury.

2. If necessary, call Campus Safety, 871-3000, and ask for the Fire Department and an ambulance.  If injury is life threatening you can call 911 directly and then call Campus Safety at ext 13000.     

                                                                                                                                             Give the following information to the dispatcher and stay on the line while the          dispatcher speaks with 911:

            a. Building name

            b. Building address

            c. Floor or location of emergency

            d. Any details available on accident or illness.

4.  DO NOT move the injured or ill person.  Try to make them comfortable.

5.  Have someone meet the emergency unit to direct it to the scene.

            6.  If qualified, provide First Aid as needed or find a qualified assistant.

B.  Work Related Injuries

When an injury occurs that is work-related, the injured employee must take the following steps:

1.  See supervisor or floor safety representative for treatment or call 911 if injury is life threatening and then call Campus Safety at x13000.  If injury is not life threatening call Campus Safety at x13000.

2.  Go to the designated provider. An employee must be treated by DU’s provider to be covered for medical costs under the Worker’s Compensation law.  Designated providers are:

a. Rocky Mountain Medical Group, 730 W. Hampden Ave., Suite #200, Englewood, CO  80110, 303-762-0900

b. Life-threatening emergency, call 911 then Campus Safety at 303-871-3000.

c. After hours treatment can be sought at Porter Hospital ER

3.  Submit an accident report (Employee First Report of Injury and Supervisor’s Report) to Risk Management by faxing forms to 14455 – Attention Loss Control Manager. 

4.  If you are off work for more than 3 days, report to Jane Bucher-McCoy 1-4093, in HR for FMLA, which runs concurrently with worker’s compensation.

C.  Medical Emergencies

When to call for medical assistance:

1.  When any medical emergency happens or when emergency assistance is required.

2.  What to say:

a.  advise if an ambulance is needed

b.  your name and phone number

c.  location of the ill or injured person

d.  nature of the illness or injuries

e.  name of the ill or injured person(s)

3.  Stay on the phone if possible until the dispatcher has all the necessary information.


Major Natural Disasters - General

1.  Disasters and emergencies affecting large areas and many people can sometimes develop quickly.  Flash floods and earthquakes, for example, can strike with little or no advance warning.  There are certain things you can learn and do that will help you get ready for, and cope with, almost any type of emergency.

2.  Perhaps the most basic thing to remember is to KEEP CALM AND TAKE TIME TO THINK.

3.  Your State Office of Emergency Preparedness will activate warning signals in the affected areas.

4.  Whenever a major storm or other peacetime disaster threatens, keep your radio or television set tuned to hear weather reports and forecasts (issued by the National Weather Service), as well as other information and advice that may be broadcast by your local government.

5.  Use your telephone only to report important disaster events to authorities and DU Security.  If people tie up the telephone lines simply to get information, they may prevent emergency calls from being completed.

6.  Stay away from disaster areas, unless instructed to assist.

7.  Follow the advice and instructions from your floor’s safety representative.  Your floor’s safety representative will direct you if evacuation is required.

B.  Floor or Building Evacuation

1.   In the event you are instructed to evacuate, remain calm.

2.   Close all doors as you leave.

3.   Proceed to the nearest practical fire stairwell and form a straight (evacuation) line.

  • Before and after exiting, check to make sure your co-workers and any visitors have evacuated safely. 
  • Follow the instructions of the safety representative on your floor and proceed down the stairwell.  (Keep to the right so that emergency personnel may use the stairwell). 
  • Mobility-impaired persons should be provided assistance.  When it is not possible to take them down the stairway without risk, they should be taken to the area of refuge at the top of the north stairway on the second floor.  On other floors, they can be assisted to exit. Request help for persons with disabilities from emergency personnel. Campus Safety must be notified immediately that there is someone in need of rescue assistance.
  • Do not return to the evacuated floor or building until instructed by the Fire Department or authorized DU personnel to do so.


1.  Tornado Watch

When a tornado watch is announced, this means that tornadoes are expected in, or near, your area.  Keep your radio or television set turned to a local station (KOA AM 850) for information and advice from your local government and the weather service.  Also, keep watching the sky, especially to the south and southwest.  If you see any revolving, funnel-shaped clouds, report them immediately by telephone using the 911 emergency number.

  • Tornado Warning

a.  When a tornado warning is issued, it means that a tornado has actually been sighted, or has been indicated by radar, and this or other tornadoes may strike in your vicinity.  Public warning will come over the radio (KOA AM 850), TV, or by five-minute steady blasts of sirens by the Civil Defense warning system.

b.  Actions to take:

  • Stay away from the perimeter of the building and exterior glass.  Close drapes, blinds, etc., if time permits.
  • Leave your office if located on the building perimeter - close door.
  • Go to the basement, if possible.  If you cannot get to the basement, go to a center corridor or other protected location.
  • Sit down and protect yourself by putting your head as close to your lap as possible, or kneel protecting your head.
  • Do not go to the first floor lobby or outside the building.
  • Keep your radio or television set tuned to a local station for information.
  • Do not use the telephone to get information or advice.  This only ties up circuits. 
  • Follow the direction of the department safety representative.
  • If you are trapped in an outside office, seek protection under a desk.  Keep calm.


  • Evacuation routes are attached to this letter.  There is a building schematic in the first floor front lobby.  Familiarize yourself with evacuation routes and the name of your floor’s safety representative.


3.  Immediately leave the area, closing all doors behind you using the designated EXIT ROUTE.

  • Immediately call 911 and the call Campus Safety at 871-3000 and follow local procedures.  Report the following information:

  • Street address
  • Nearest cross street
  • Floor level
  • Suite number
  • Other pertinent information about the fire emergency

  • Any attempt to fight a fire should be limited to the discharge of appropriate hand held fire extinguisher, if properly trained.

6.  Fire extinguishers are located:

  • all shop areas
  • storage rooms on main floor
  • basement (2) - located near exits

  • BE PREPARED.  Your own common sense is the finest safety device ever developed.  Above all, remember to use your head!

  • Determine in advance the nearest exit to your work location and the route you will follow to reach that exit in the event of an emergency. 
  • Also establish an alternate route to be used in the event your first route is blocked or unsafe to use.  (Check the evacuation drawing.)  This tip will be very helpful in the event you encounter heavy smoke. 
  • Remember, if you encounter heavy smoke, often the exit signs above the doors may be camouflaged by the smoke.  If you know in advance how many doors you will have to pass, you can then crawl or crouch low with your head below the smoke (watching the base of the wall) and count the doors you pass so you will know when you reach the exit door.

8.  If your clothing catches fire...STOP...DROP...ROLL


1.  The shaking caused by an earthquake may last only a minute or two.

2.  There may be after shocks (over several hours/days/weeks/months).


  • Falling objects (pictures, things in cupboards and on shelves, ceiling tiles and fixtures, furniture, file cabinets and bookshelves).
  • Swinging doors and broken windows.
  • Many things may stop working (lights, telephones, elevators, heat and air conditioning).
  • Possible fires (from broken natural gas lines, electrical short circuits, or other causes).
  • Electrical shock hazards (be aware of potential damage to electrical equipment).
  • The motion may be severe.  If you are standing, you may be thrown to the ground.


  • Remain calm.
  • Take cover under a desk or table.
  • Protect your head and neck from falling objects. Falling debris may cause injury.
  • Face away from the windows and get out of their proximity.
  • Stay away from objects which could fall on you.
  • Stay where you are, do not run outside.
  • If outdoors, stay in an open area.  Do not enter a building.
  • If operating an appliance, turn it off at the first sign of shaking, then take cover quickly.

  • Do not be surprised if:
  • The electricity goes out.
  • If the sprinkler system goes on.


  • Follow the direction of your floor safety representative or local procedures.

7.   Fire or emergency alarms in this building are located on the attached drawing.


  • Stay away from the windows.
  • Stay inside of the building until the storm has passed.


  • Power Failure

  • Remain calm and in place.
  • Follow directions of emergency personnel.
  • If available, turn on a battery-powered radio to find out what is happening in your area.
  • If you are familiar or assigned, go to your power box labeled emergency power and turn on the breaker for emergency lights.
  • Notify Xcel Energy and/or Electrical Shop of power loss in the building
  • Keep a flashlight with fresh batteries handy for your area.
  • Check with supervisor for instructions on work schedule, etc.

2.  Gas Leak

  • Evacuate or get people out of the immediate area of danger.
  • Call Campus Safety at extension 13000 unless gas leak is perceived to be life threatening then call 911 before calling Campus Safety
  • After exiting the building, stay at least 50 feet away.
  • Do not re-enter the building until you are told it is safe to do so by Campus Safety, the Denver Fire Department or Public Service Company.

3.  Bomb Threat

Bomb Threat Procedures:

  • All bomb threats MUST be taken seriously.  If the caller is familiar with the building and specific about the location of the bomb, the call should be regarded with a high degree of urgency.
  • In the event of a bomb threat, the person receiving the call should do the following:
  • Remain Calm
  • Do not try to transfer the call
  • Ask the caller:
  • When is the bomb going to explode?
  • Where is it right now?
  • What type of bomb is it?
  • What does it look like?
  • What will cause it to explode?
  • Did you place the bomb?
  • Why?
  • What is your address?
  • What is your name?
  • Call 911 and then call Campus Safety
  • Additional instructions:
  • Campus Safety will advise others on campus, as appropriate, that a bomb threat has been made on the building.
  • Employees are not encouraged to leave their office except at the direction of the Police or the Fire Department.
  • If you are to evacuate, please take purses and briefcases out of the building with you to facilitate the search for the unusual item. 
  • Follow the directions of your floor’s safety representative during the evacuation.

    Bomb Threat Report.  As soon as the person who took the call is able, a report should be completed, noting the following
  • Time of call __________
  • Exact words of caller
  • Male ____  Female ____
  • Race:
  • Age:
  • Length of call
  • Number at which the call is received.
  • Date
  • Speech
  • Is the caller intoxicated?
  • Is the voice familiar?  Who did it sound like?
  • Time call is terminated
  • Callers Voice:
  • Calm
  • Excited
  • Soft
  • Laughter
  • Distinct
  • Lisp
  • Disguised
  • Familiar
  • Accent
  • Angry
  • Slow
  • Loud
  • Crying
  • Slurred
  • Raspy
  • Clearing throat
  • Deep breathing
  • Cracked voice
  • Nasal
  • Rapid
  • Normal
  • Deep
  • Stutter
  • Ragged
  • Background Sounds:
  • Static
  • Music
  • Voices
  • Booth
  • Factory Machinery
  • Clear
  • Motor
  • PA System
  • Local
  • Office Machinery
  • Street Noise
  • Animal noise
  • House noise
  • Long distance

  • Threatening Language
  • Foul
  • Well spoken (educated)
  • Irrational
  • Coherent
  • Taped
  • Message read by threat maker
  • Remarks
  • Do not discuss a bomb threat with anyone other than Campus Safety, or your supervisory personnel.
  • Campus Safety will ask an employee who is familiar with the building to assist in the search.

  • Workplace Violence

  • Watch for warning signs and document what you see, e.g.:
  • Sudden change in character, dress and how a person feels about the department, etc.
  • Absenteeism and tardiness that goes beyond the norm.
  • Person blaming others for poor job performance forgets simple instructions.
  • Obsession or attraction to co-worker that leads to harassment.
  • Document problems and notify the next level in supervision
  • If you are the supervisor, address problem with employee.  Be firm, but fair.
  • Know your resources within the University that you can turn to (i.e., Human Resources, Campus Safety, EAP, Risk Management, etc.) for assistance.
  • Maintain confidentiality but, if other employees could be at risk, then inform staff of the risk.
  • Set standards of conduct for the office.

    Risk Containment
  • Use natural design of office space
  • Set barriers to keep out unauthorized persons
  • Develop a code within your area to alert others of pending danger.
  • Maximize visibility
  • Establish calling tree for notifications


A.  University Park Campus Emergency Phones

  • The emergency phones can be used for contacting Campus Safety/police assistance, fire alert, motorist aid, medical help, or other Campus Safety services and emergency information.
  • Please note that there are two types of HOT LINE phones (phone with receiver and button speaker box).
  • To use a HOT LINE phone (button type) simply press the button, and you will automatically be connected with Campus Safety Dispatch.  Once the button is pressed, you will have two minutes after connection with the Safety Dispatcher to complete your message.
  • To use the HOT LINE phone (with receiver) you simply pick up the receiver and you will automatically be connected with Campus Safety Dispatch.  No dialing is necessary.
  • When to call:  Call when you discover or observe any actual or suspected criminal activity, when any medical emergency happens or any other emergency assistance required on campus.


1.  Campus Escort Service:

Working late?

Trying to meet a project deadline late at the office?


Use the buddy system or

Contact the Campus Escort Service at Campus Safety, 871-4338.

Service provided during hours of darkness (Dusk to Dawn), seven days a week.

2.  DU Safety Info-Line:

Dial it to:

Report a potential safety problem.

Leave anonymous tips about criminal activity.

Listen to campus safety updates, including reports of criminal activity.

Use this system at any time to leave information (via voice-mail) or to listen to the current message. 871-3130.

3.  Whistle Stop Program:

“Blow the Whistle on Crime”

Purpose: The Whistle Stop Program “Blow the Whistle on Crime,” attempts to provide an added sense of security for students and others on campus.  It is a way for you to invest in your personal security and the safety of others.  The Police say a loud noise is one of the best deterrents against crime.   The simple blowing of the whistle can create a diversion and enable you to run to safety.  In addition, people within audible range will be drawn to your assistance.

When should the whistle be used:

The whistle should be used only in emergency situations.  If you are held up, don’t resist, don’t take risks, blow the whistle only after you are out of danger.  Blow the whistle to assist someone else, if you observe that they are in danger.  Do not blow the whistle for fun.  This could cause confusion when a legitimate emergency is at hand.

What to do if you hear a whistle:

Call Campus Safety at extension 13000, give your name and the location where you heard the whistle.  If you feel comfortable, gather a group of people and go to the location where the whistle was blown.  If you are in sight of the victim in danger and the victim cannot continue to blow a whistle, blow your whistle to attract security personnel to the scene.  Do not attempt to intervene in the situation.  Stay at a safe distance and direct security personnel to the location.

Whistle Drills:

Whistle drills should be held periodically to enable students to practice the use of whistles in emergency situations.


A.  When to call:

When you discover or observe any actual or suspected criminal activity or other emergencies on campus.

B.  What to say:

  • your name and phone number
  • location of incident
  • if there are any injuries
  • if the perpetrator is still there
  • where the victim of the crime can be located
  • a description of the suspect
  • suspect’s last known direction of travel.



  • Locks, chains, and cables do deter thefts.  Buy the best devices you can find - quality and thickness are important
  • Always use bicycle racks.  They are provided all over the campus for your use.
  • Record the serial number of your bicycle, and keep it in a safe place.  Keeping your bill of sale and a color photograph is also helpful.
  • Join Operation Identification by calling 871-2334.


You can decrease the risk of thefts from cars by following these simply steps:

  • Remove all valuable personal property from sight (watches, textbooks, purses or wallets, tape deck, radar detectors, etc.
  • Secure all doors and windows.
  • Install an audible security alarm system on vehicle.
  • Park your vehicle in a well-lighted area.
  • Participate in Operation I.D.  Mark your property with your own personal I.D. number.  Contact campus safety at 871-2334 to borrow an electric marking pencil
  • Never hide a key on the exterior of your car.  We recommend that you tape an unmarked car key to the inside bottom of your purse or backpack.
  • Always keep your keys in a secure place.
  • Mark your Social Security number on your car somewhere out of sight (wheel well or trunk).
  • Always look inside and around your car before getting into it.
  • Report any suspicious or abandoned cars to DU security immediately.
  • Report any theft or tampering to DU security immediately.  Be prepared to give your vehicle registration information as well as any other details that might help determine the time the incident occurred.


  • Record serial numbers, account numbers, model numbers, brand names, and descriptions of  valuables, credit cards, etc.  Keep a duplicate copy in a separate location.
  • Personal property, purses, briefcases, etc., should never be left unattended, not even for a short time.  Wallets and purses should be locked in a desk or drawer when not carried.
  • Always lock your office when you leave.
  • Never loan equipment, property, or keys to people you don’t know well or to people who have no right to use them.
  • Leave expensive items at home.
  • Never keep large amounts of cash or checks in your office.  Put them in the bank.
  • Report stolen property immediately to DU Campus Safety.
  • Join Operation Identification by calling 871-2344.


Emergency:  (UPC - 24 hrs)                              13000

Emergency:                                                        911                                         

DU Safety    (INFO-LINE)                               13130

(To report potential safety, leave anonymous tips about criminal activity, and to listen to campus security updates)

DU Department of Campus Safety                     2400 South Gaylord Street (corner of Gaylord and Wesley)

Safety Dispatch (24 hours)                               12334

Safety Administration                                       12139

Crime Prevention Resource                              13132

Lost and Found                                                14232

Parking and Traffic                                           13210

4.  EMERGENCY NUMBERS (continued)

Campus Operator                                             0 or 12000

Driscoll Information Center                               14232

Health Center                                                   12205

Mental Health                                                   12205

Counseling Center                                            13511

Campus Escort Service                                     14338