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University of Denver Financial Aid
Financial Aid 101: Understanding the IDOC Process

If you've already completed the CSS PROFILE for 2013-14, you will receive an email tomorrow requesting additional documentation through College Board's Institutional Documentation Service (IDOC). If you have not yet applied for financial aid,  you will receive this email when you submit the CSS PROFILE, which will contain important information about the next steps to complete your financial aid application.

What do I need to send to College Board?
The email you receive from College Board will instruct you on how to access a list of your required documents. At minimum, you will need to submit an IDOC Cover Sheet and a copy of both your and your parent's 2012 tax return.

Why do I need to complete the IDOC process?
All first-year students who are interested in receiving need-based aid from DU are required to complete this process. Submitting this documentation to College Board helps us process your application more quickly and award our financial aid resources to families more equitably.

How do I ensure prompt processing of my information?

  1. Print your IDOC Cover Sheet on one side of a single sheet of paper.
  2. Complete and mail the IDOC Cover Sheet with one legible copy of each required document. On the Cover Sheet, provide the Social Security Number (SSN) for each parent submitting documents, and be sure your SSN is correct. Sign all tax documents.
  3. Ensure each copy is one-sided and legible, and each page is on a separate piece of paper.
  4. Do not staple or paper clip documents together.
  5. Mail all requested documents--with the Cover Sheet--to College Board in one envelope (do not fold documents). Do not send duplicate or partial packets or documents.

Where do I send my IDOC packet?
College Board IDOC
PO Box 4017
Mt. Vernon, IL 62864

What's the quickest way to send my packet to College Board?
We recommend sending your packet via priority mail through the U.S. Postal Service, which is usually a two-day service from most areas in the U.S. Do not use companies such as FedEx, UPS or DHL, as College Board can't accept packages from these vendors.

How can I verify that they have received my IDOC packet and forwarded it to DU?
Go to and click on the "IDOC" button. After signing in, click on "Check Status." The IDOC Status page will display the date College Board received your packet and the date they sent your information to the University of Denver.

How long does it take for College Board to process my packet once they receive it?
It takes about five business days.

What is the deadline to submit my IDOC packet?
To ensure you are considered for all types of aid available, you should make sure College Board receives your packet the priority deadline of March 1st. We will look at the date College Board received your packet (not the date it was mailed or processed) to determine if you met the priority deadline.

I haven't filed my 2012 taxes yet. What if I can't make the March 1st deadline?
We can't offer you need-based institutional aid until you've submitted an IDOC packet. However, even if you miss the deadline, you should still submit your packet as soon as possible. The sooner you complete this process, the sooner you will have a financial aid package.

When will I receive my financial aid award package?
As long as your financial aid application is complete, you should receive your financial aid award package in mid-to-late March.

What if I still have questions?
View a complete list of IDOC FAQs, access the IDOC Help Desk or contact our office.

Up next week: Checking the Status of Your Financial Aid Application!

Want to review past Financial Aid 101 emails? Check out the archives!

Financial Aid | University Hall 255 | 2197 S. University Blvd. | Denver, CO 80208
303.871.4020 | FAX: 303.871.2341 | |
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