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Financial Aid

Submitting Documents

Have we requested additional information from you? If so, you may submit your documents to our office through one of four ways:

  • Upload through PioneerWeb (most secure - recommended)
  • Fax to 303-871-2341
  • Email with attachments to finaid@du.edu
  • Mail to 2197 S. University Blvd., Denver, CO 80208-9403

Regardless of the method used, please allow up to two business days for your account to reflect submitted documents.

How to Upload Documents in PioneerWeb

Important Notes About Uploading Documents:

  • Not all requirements allow documents to be uploaded. If you can upload a document, the "Upload" link will appear next to the requirement (see below).
  • The only valid file types that can be uploaded are .pdf, .doc, .xls, .jpeg, .gif, .tif and .txt. Microsoft 2010 files (.docx or .xlsx) cannot be uploaded. We recommend saving your document as a PDF before uploading it.
  • This option is only available to current and admitted students. If you are a prospective student who is still waiting for an admission decision, please send us your documents using one of the other ways listed above.

Steps to Upload a Requested Document:


  1. Log into PioneerWeb .
    If this is your first time logging in, your passcode will be your 6-digit birthday in the MMDDYY format.
  2. Go to your  Student tab. 
  3. Click on the "View Requirements/Upload Documents" link in the Financial Aid  Information box:
    View Requirements and Upload Documents Link in Financial Aid Information box
  4. Choose the correct aid year from the drop-down menu on the next page.
  5. Click on the "Upload" link to the right of the requirement you want to upload a document for:
    Click on the Upload link
  6. Click "Choose File" (or "Browse" if you are using Internet Explorer), browse to the document you wish to upload, and click "Open."
  7. After choosing your document, click the "Upload" button.
  8. When you have finished adding documents for that particular requirement, click "Submit."
    Uploading Documents
  9. Once you have uploaded your document, the status of your requirement will change to "Uploaded - Pending Review by Financial Aid." It will stay in this status until a Financial Aid staff member has reviewed your document for accuracy (typically 1-2 business days). If you need to add an additional document for that requirement--or need to delete something you just uploaded--click on the "Add/Delete Document" link and follow the instructions.
    Status will change to Uploaded - Pending Review by Financial Aid

If your documents are incorrect or incomplete, a Financial Aid staff member will contact you. Please allow up to two business days for your account to reflect submitted documents.