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In the event that an attendee has a complaint that cannot be resolved by the CE staff or University of Denver Ombuds Office, the attendee has the right and is encouraged to take the following steps:
1. Complaints should be in writing and mailed, faxed, or emailed to the GSPP Dean at the University of Denver.
(Complaints received by phone will be documented, and the complainant will be
requested to submit the complaint in writing.)
2. The letter of complaint must contain the following:
a. A detailed description of the problem(s);
b. The approximate date(s) that the problem(s) occurred;
c. The full name(s) and title(s) or position(s) of the individual(s) involved in the
problem(s), including both institutional staff and/or other students who were
involved;
d. Evidence demonstrating that the institution's complaint procedure was
followed prior to contacting the Dean of the GSPP;
e. The name and mailing address of the complainant; if the complainant
specifically requests that anonymity be maintained, the GSPP  Dean will not reveal his
or her name to the persons involved.
3. In addition to the letter of complaint, copies of any relevant supporting documentation
should be forwarded to the Dean of the GSPP (e.g., the registration confirmation, the course outline, correspondence between the student and the CE program staff).
4. Complaints should be mailed to:
Office of the Dean
Graduate School of Professional Psychology
MSC 4101
University of Denver
2460 S. Vine St.
Denver, CO 80208-4101

*Complainants will receive an acknowledgement of receipt within 15 days*