Frequently Asked Questions

Attendance Policy
Cancellation Policy
Directions
Parking
Contact
Complaint Resolution

ATTENDANCE POLICY

While the GSPP CE program understands that emergencies cannot be avoided, we have adopted the following policy for CE attendance:

1. Attendees who arrive more than 15 minutes after morning registration closes will lose one (1) full hour of continuing education. Attendees who arrive more than 60 minutes late will lose two (2) full hours of continuing education and so on.
2. Attendees who need to leave before the close of the conference are asked to leave during the afternoon break to minimize distractions during the conference. They will lose the remaining hours of continuing education. If you are planning to leave early, please speak to the staff at the registration desk when you arrive. This will allow for the adjusted CE certificate to be ready for you at the afternoon break.
3. At the completion of the conference, attendees will receive their certificate of attendance directly from a member of the Continuing Education or Conference Committee. If you are not in attendance to pick up your certificate but were signed out by program staff, your certificate will be mailed to you.
4. Conference content is intended for professional development purposes. Children cannot be accommodated but our staff can make childcare recommendations upon request.
5. If any special accommodations are required, please indicate that when registering.

CANCELLATION POLICY

If you unable to attend the scheduled event as planned please notify our office at 303-871-4161 or gspp-ce@du.edu. If you alert us with >7 days notice we can issue a refund in the original form of payment. Late cancellations cannot be refunded but registration may be assigned to another attendee at your discretion.

DIRECTIONS

Driving Directions to the Ammi Hyde building 

Graduate School of Professional Psychology 
2460 S. Vine St.
Denver, CO 80208 

Click for a link to Google Maps.

From points NORTH:
1.Take I-25 south to the University Boulevard South exit
2.Exit south onto University Boulevard South
3.Continue south on University Boulevard to Harvard – there is a stop light at Harvard
4.Take a right onto Harvard
5.Continue west on Harvard
6.Harvard will curve around and end in a cul-de-sac
7.Please come to the top of the cement stairs and check-in with us in the lobby!

From points SOUTH:
1.Take I-25 north to the University Boulevard South exit
2.Exit south onto University Boulevard South
3.Continue south on University Boulevard to Harvard – there is a stop light at Harvard
4.Take a right onto Harvard
5.Continue west on Harvard
6.Harvard will curve around and end in a cul-de-sac
7.Please come to the top of the cement stairs and check-in with us in the lobby!

PARKING

FREE parking passes will be available at the check-in table in the Ammi Hyde lobby. These passes work in all general lots on campus; the closest are located north and south of E. Wesley Avenue at S. Race Street, and west of the S. Vine Street cul-de-sac.

Handicapable parking spaces are available in the lot south of E. Wesley Avenue, and require the free parking pass.

FREE street parking is also available along S. Vine & Gaylord Streets, no permit necessary.

Please note that parking on the south side of E. Harvard Avenue is one hour parking only.

Click for a link to Google Maps.

CONTACT

Please contact the Office of Continuing Education at 303-871-4161 or gspp-ce@du.edu with questions or for more information.

COMPLAINT RESOLUTION

In the event that an attendee has a complaint that cannot be resolved by the CE staff or University of Denver Ombuds Office (www.du.edu/ombuds), the attendee has the right and is encouraged to take the following steps:

1. Complaints should be in writing and mailed, faxed, or emailed to the GSPP Dean at the University of Denver*. (Complaints received by phone will be documented, and the complainant will be requested to submit the complaint in writing.)
2. The letter of complaint must contain the following:
   1. A detailed description of the problem(s);
   2. The approximate date(s) that the problem(s) occurred;
   3. The full name(s) and title(s) or position(s) of the individual(s) involved in the problem(s), including both institutional staff and/or other students who were involved;
   4. Evidence demonstrating that the institution's complaint procedure was followed prior to contacting the Dean of the GSPP;
   5. The name and mailing address of the complainant; if the complainant specifically requests that anonymity be maintained, the GSPP Dean will not reveal his or her name to the persons involved.
3. In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to the Dean of the GSPP (e.g., the registration confirmation, the course outline, and correspondence between the student and the CE program staff).

Complaints should be mailed to:

Office of the Dean
Graduate School of Professional Psychology
MSC 4101
University of Denver
2460 S. Vine St.
Denver, CO 80208-4101

*Complainants will receive an acknowledgement of receipt within 15 days*

Kim A. Gorgens, Ph.D., ABPP (RP)
Clinical Associate Professor
Director of Continuing Education
Graduate School of Professional Psychology
MSC 4101
University of Denver
2460 South Vine Street
Denver, CO  80208
303-871-4160 (Fax 303-871-4220)
kgorgens@du.edu