Category

Competency

Behavior

Series

Course Title

Course #

Audience  Status

Individual Contributor

Manager

Job Role Executive

Administration

Consulting

Customer Service

Finance / Accounting

Human Resources

Marketing

Operations

Project Management

Sales

Engineering

IT

Product Development

Legal/Contracts

Purchasing

Manufacturing/Production

Distribution/ Logistics

Research/Analysis

Estimated Duration Hours

SkillSim Linked to Course

SkillPort

SkillPort 6.0 Only

CD

MSF

Classic CD

e3v2 CD

e3v3 CD

Object ID

Language ID

Retirement Date

Total Courseware Hours

Requirments A

Requirments B

Prerequisite

Changed Since Last Release

First Release

Newest Release

Expected Release

NASBA STATUS

NASBA CREDIT

PMI PDU

HRCI

ISM

CFP

Role Plays

Job Aids

Case Studies

Pct Hghr Levl Obj

Follow-on Activities

Test Prep

508 Compliance

Audio

Transcripts

Shockwave Replacement

Animations

Mentoring

ID Being Replaced

North American English

Chinese Mandarin

Chinese Cantonese

Chinese Traditional

Japanese

Korean

UK English

Italian

German

Canadian French

European French

Latin American Spanish

European  Spanish

Greek

Brazilian Portuguese

Dutch

Indonesian

Polish

Russian

Turkish

Customer Focus

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Customer Focus

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Considers both short and long-term interests of the customer in making service decisions

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Creates strategies to help the organization serve customers more effectively

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Elicits feedback from customers to monitor their satisfaction

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Establishes and maintains effective relationships with customers and gains their trust and respect.

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Proactively identifies customer needs

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Responds to customer requests in a timely manner

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Strives to meet customers expectations

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Takes business or personal risks to serve customers’ long-term interests

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Takes responsibility to resolve customer complaints

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Treats customers courteously

x

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Advanced Business Finance

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

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Financial Risk Management

FIN0216

Released

x

x

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x

1.5

Released

Released

202374

10001

36738

38960

Compliant

1.5

1.5

X

Released

FINA216

FINE216

Building Better Work Relationships

x

x

x

x

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x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

Working Effectively with Business Partners

COMM0195

Released

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

3

Released

Released

202055

10001

37116

Compliant

2

3

3

4

X

Released

Consulting with the External Client

x

x

x

x

x

x

x

x

x

x

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x

x

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x

x

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x

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x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

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x

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x

x

x

x

x

x

x

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x

x

x

x

x

x

Consulting with the External Client Simulation

CONS0110

Released

x

x

x

x

0.5

Released

Released

204572

10001

37603

38308

N/A

Released

Essentials of External Consulting

CONS0111

Released

x

x

x

x

5

CONS0110

Released

Released

202127

10001

37503

38583

Compliant

4

2

4

15

0.5

X

X

Released

CONS3111

CONS8111

The Client-Consultant Relationship

CONS0112

Released

x

x

x

x

5

CONS0110

Released

Released

202128

10001

37552

38583

Compliant

3

4

4

21

0.5455

X

X

Released

CONS3112

CONS8112

Diagnosing and Planning

CONS0113

Released

x

x

x

x

4

CONS0110

Released

Released

202129

10001

37526

38583

Compliant

2

3

7

20

0.625

X

X

Released

CONS3113

CONS8113

Managing Delivery

CONS0114

Released

x

x

x

x

3.5

Released

Released

202130

10001

37516

38583

Compliant

3

5

3

16

0.5556

X

X

Released

CONS3114

CONS8114

Evaluation and Review

CONS0115

Released

x

x

x

x

4

Released

Released

202131

10001

37552

38583

Compliant

3.5

4

3

16

0.5556

X

X

Released

CONS8115

Consulting with the Internal Client

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

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x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

Consulting with the Internal Client Simulation

CONS0120

Released

x

x

0.5

Released

Released

204573

10001

37551

N/A

Released

Essentials of Internal Consulting

CONS0121

Released

x

x

4

CONS0120

Released

Released

202132

10001

37414

38075

Compliant

3.5

3

2

15

X

Released

CONS8121

Internal Consulting Skills

CONS0122

Released

x

x

3.5

CONS0120

Released

Released

202133

10001

37445

Compliant

2.5

4

2

12

0.5

X

X

Released

CONS8122

Establishing a Relationship with Internal Clients

CONS0123

Released

x

x

4

CONS0120

Released

Released

202134

10001