Category
Competency  Behavior Series Course Title Course #
Audience
 Status 
Individual Contributor Manager
Job Role
Executive
Administration Consulting Customer Service Finance / Accounting Human Resources Marketing Operations Project Management Sales Engineering IT Product Development Legal/Contracts Purchasing Manufacturing/Production Distribution/ Logistics Research/Analysis Estimated Duration Hours SkillSim Linked to Course SkillPort  SkillPort 6.0 Only CD MSF Classic CD e3v2 CD e3v3 CD Object ID Language ID Retirement Date Total Courseware Hours Requirments A Requirments B Prerequisite Changed Since Last Release First Release Newest Release Expected Release NASBA STATUS NASBA CREDIT PMI
PDU		 HRCI ISM CFP Role Plays Job Aids Case Studies Pct Hghr Levl Obj Follow-on Activities Test Prep 508 Compliance Audio Transcripts Shockwave Replacement Animations Mentoring ID Being Replaced North American English Chinese Mandarin Chinese Cantonese Chinese Traditional Japanese Korean UK English Italian German Canadian French European French Latin American Spanish European  Spanish Greek Brazilian Portuguese Dutch Indonesian Polish Russian Turkish
Self-Focus           a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
  Composure         a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
    Calming influence during a crisis     a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
    Cope with stress       a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
    Handles pressure well     a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
    Holds things together during tough times   a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
    Maintains balance through unexpected circumstances a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
Advanced Skills for Administrative Support Professionals a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
Managing Yourself and Those Around You ADM0112 Released  a     a                                 4   Released   Released         201868 10001             37190 38393   Compliant 3         2           X       X     Released     ADME112                                
Anger Management in The Workplace a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
Managing Anger in the Workplace Simulation COMM0700 Released  a a a a a a a a a a a a a a a a a a a a 0.5   Released   Released         204571 10001             37551     N/A                                     Released                                      
Experiencing Anger COMM0701 Released  a a a a a a a a a a a a a a a a a a a a 5 COMM0700 Released   Released         202125 10001             37414     Compliant 2.5 5 5     5 4 7 0.4444     X             Released                                      
Managing Your Anger COMM0702 Released  a a a a a a a a a a a a a a a a a a a a 5.5 COMM0700 Released   Released         202126 10001             37445     Compliant 2 5.5 6     6 3 14 0.8     X       X     Released     COMME702                                
Dealing with Organizational Change a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
Communicating During Organizational Change PD0193 Released  a     a a a a a a a a a a a a a a a a a 3.5   Released   Released         5000099 10001             38105     Ready     4                 X             Released PDA193                   PD1193 PD2193              
Effective Use of Feedback for Business a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
Coping with Criticism and Feedback COMM0522 Released  a a a a a a a a a a a a a a a a a a a a 5 COMM0520 and COMM052S Released   Released         202115 10001             37466     Compliant 2.5 5 5     5 3 13 0.7273     X       X     Released                                      
HDI - Customer Support Specialist a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
Managing Conflict, Stress, and Time cust_02_a03_bs_enus Released  a a a     a                             2.5   Released   Released         5013642 10001             39049     Ready                 6     X             Released                                      
Internal Customer Service Agent Skills a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
Managing Challenges in Customer Service CUST0153 Released  a         a                             5   Released   Released         202241 10001             37831     Compliant 1.5         10 3 9 0.5556     X       X     Released                                      
Interpersonal Communication Skills for Business a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
Communication Skills for the Workplace COMM0003 Released  a a a a a a a a a a a a a a a a a a a a 4.5 COMM000S, COMM000T Released   Released         201996 10001             37484 38988   Compliant 3.5 4.5 5     4 3 9 0.7778     X       X     Released           COMM8003   COMMB003                   COMMI003  
Communication Skills for Resolving Conflict COMM0006 Released  a a a a a a a a a a a a a a a a a a a a 5   Released   Released         201999 10001             37652 38790   Compliant 4.5 5 5     4 4 11 0.5556     X       X     Released     COMME006               COMM1006                
Living a Balanced Life a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
Living a Balanced Life BLTPD018 Released  a a a a a a a a a a a a a a a a a a a a         Released         5011530 10001             38477 39105                                                                                
Living a Balanced Life Simulation PD0180