IT Computer Imaging & Deployment Services
IT is implementing a campus wide initiative (Symantec Altiris) to change our imaging & deployment, desktop support structure, and system lifecycle maintenance policies. We are increasingly pushing for standardization for manufacturers and models, so that our support resources can better efficiently serve the community. For these reasons, IT recommends Dell business class machines or Apple machines. Only these machines will be covered by our Service Level Agreement (SLA) for support. Machines that do not meet IT recommendations cannot fall under a SLA.
We appreciate your flexibility in helping IT provide the very best streamlined support by supporting our investment in new technology initiatives.
IT provides computer imaging services to Faculty/Staff for specific models of Dell computers. An image is a clone of a hard drive, pre-configured with software that can be distributed to one or several other computers. This is a DU standardized image configuration that is installed in replacement of the factory installed image that Dell ships with their machines. It will contain either Windows 7 Enterprise, Office 2010, Symantec Anti-Virus, and a few other miscellaneous applications.
Macs: There are several advantages and disadvantages to using a Mac for faculty/staff purposes, please consider the following:
1. Macs are less prone than Windows systems to viruses and spyware.
2. Macs generally have a more reliable operating system and hardware.
3. Macs typically cost more money than Dells for similar hardware specs.
4. There are no imaging services from IT for Macs.
6. Some applications are not supported for Macs:
- Microsoft Access
- Scientific Notebook
- Connections to network shared space (ie. Loki) may require additional software.
New Computer Quotes
- All new computer requests should be placed via the IT Helpdesk by calling x14700. Please specify laptop or desktop, budget amount, and accessories (LCD Flat Panel, docking station, etc.) Typically new quotes will be based off of IT’s recommended current Dell Optiplex or Latitude model. An email will be sent back containing the quote which can be reviewed and forwarded to Dave Wiley in Purchasing.
- Ship the computer to YOUR DEPARTMENT.
- When the computer arrives, please contact the IT Helpdesk at x14700 to submit a service request and a Faculty Staff Support Specialist will contact you.
New Computer Deployments
- Please ensure that all data is backed up to a network share (ex. Loki) or external drive before IT deploys a new machine to replace an old one. Please visit the Data Backup webpage for detailed instructions. Most common folders/files to backup include:
- My Documents
- Any .pst files (Personal Folders) used in Microsoft Outlook. An advanced search including hidden files using *.pst as the defined search will yield all results. If using POP3 in Outlook, please backup your .pst file. Exchange users do not have a .pst file unless they have created an additional Personal Folder in Outlook for local mail storage.
- IT is not responsible for moving old computers, re-arranging furniture, or other office equipment. Please coordinate with Facilities Management & Planning for these services. If old computers need to be recycled, please visit the Electronic Equipment & Disposal page.
- Please ensure that the new computer to be deployed has access to an active network jack and that an ethernet cable with proper length is available for use. IT does not provide free ethernet cables. Please submit a work request through the IT Help Desk if a network jack needs to be activated.
After Your New Computer Arrives
Please do not throw away any packing materials until your machine is up and running.
Your machine has already been imaged with Microsoft Windows 7, Office 2010, Adobe Acrobat Reader, and other productivity applications. All you need to do is:
Unpack your computer, monitor, keyboard, and mouse and then connect the monitor, keyboard, and mouse to the computer.
Plug your computer into the electrical outlet, preferably with a surge protector.
Plug the network cable into a known live data Ethernet jack on the wall.Turn computer on.
The computer will run configurations scripts for 5-7 minutes (DO NOT INTERRRUPT THIS PROCESS!) and then auto logon with the local administrator account. The machine will reboot a few times before the process is completed.
Open the Control Panel -> User Accounts -> Manage User Accounts. Click Add. Enter your firstname.lastname for User name and your appropriate domain (DU). Click Next. Select Administrator. Click Finish.
Restart the computer again to see the login prompt (Press CTRL+ALT+DELETE) you may need to restart twice.
At login prompt, Click Switch User. Login using your firstname.lastname domain account.
If Windows prompts for any Windows updates, click install.
Launch Internet Explorer and browse to a website outside of DU. You will be prompted to authenticate using your Banner ID and password and install a security policy key. Once successfully installed, you should be able to browse the internet.
MS Outlook configuration: Launch Microsoft Outlook 2010. A configuration wizard will start. Click through all defaults and finish configuration. Outlook will begin downloading your exchange account data. You should be able to log in and access the network.
If you need additional assistance, please contact the IT department at 1-4700. If a Support Specialist needs to come to your office, please assist them by placing your computer where it needs to be and clear the surrounding area so the Support Specialist can work quickly to get you up and running. You must be present for the support call in case there are any account password issues or any other questions.
We do not manage images for non-Dell machines, therefore your system will be setup as is, configured for the DU domain, Office and Symantec Endpoint installed & configured, map network shares, and map printers.
When you are ready to start using your new computer, you need to prepare your old computer to turn in. Before turning in your old computer, please ensure that all documents and data files are either backed up onto a network drive (i.e. shares.du.edu) or copied to an external drive (i.e., a flash drive). Then, delete all your documents (which will go to the Recycle Bin). Once you deleted all your documents, empty the Recycle Bin. Then, please give your computer to your departmental assistant. If you need a hard drive removed, please contact the IT Helpdesk to schedule an office visit prior to contacting Facilities to have it recycled.
IT Helpdesk x14700