Students can receive assistance with laptop problems any time the IT Help Center is open at 2150 E. Evans Ave (Anderson Academic Commons). No appointment is required, and all walk-in assistance is first come, first serve. Please make sure you bring your power supply and all original system discs to ensure a more speedy resolution.
Windows Troubleshooting and support is provided for Vista, 7, 8, 8.1, and 10. Mac troubleshooting and support is provided for 10.8.5 and above. Microsoft Office products (for Windows and Mac) are supported. IT will NOT perform data recovery and hardware repairs.
For all desktop issues, the IT Help Center offers limited assistance over the phone. Please call 303.871.4700, for IT Help Center hours please visit: www.du.edu/it/helpdesk
For assistance with account issues with PioneerWeb or Canvas, the IT Help Center has phone consultants available. Call 303.871.4700 to speak with a friendly technician, for IT Help Center hours please visit: www.du.edu/it/helpdesk
Step-by-Step How-To Guides
For all your troubleshooting needs, at any time of the day or night, try our "How-To" guides on-line for assistance with configuring email, troubleshooting software, connecting to the internet, or a variety of other topics.