Frequently Asked Questions
Q: What are the unique features of the Ombuds Office?
A: Confidentiality, informality, neutrality and impartiality. Confidentiality means that the Ombuds will not identify the identity of anyone contacting the office, except where required by law or where consent is given. Informality means that the Ombuds Office operates outside the formal appeal or grievance process. The Ombuds Office does not maintain records for the University.
Neutrality means that the Ombuds is impartial and does not take sides when hearing a problem or concern. The Ombuds is not a decision-maker and will not adjudicate, testify, or participate in any formal process. Independence means that the Ombuds Office is a separate and distinct department. Although the Ombuds does report to the Chancellor, such reports are solely statistical in nature.
Q: When should I contact the Ombuds Office?
A: When you have a problem and don't where to go, or when you know where to take your problem but are having difficulty getting there. Some examples of the type of concerns received by the Ombuds Office include but are not limited to:
- Interpersonal conflicts
- Disagreement over grades
- Working conditions
- Sexual harassment
- Clarification of policies or procedures, and
- Conflict resolution training
If you are not sure whether the Ombuds Office can be of assistance, just ask. Even if the Ombuds Office is unable to assist you directly, the Ombuds will be able to refer you to the appropriate policy, procedures or person.
Q: What if this is an emergency?
A: Call Campus Safety immediately: 303.871.3000
Q: When can I meet with the Ombuds?
A: Meetings are generally scheduled between 8:30 - 5:00, Monday - Friday. Upon request, the Ombuds can arrange to meet at a different time or place, as is convenient and safe.
Q: Who is the Ombuds?
A: Jenna Brown started the Ombuds Office in May, 1999. A member of the United States Ombudsman Association (USOA), The International Ombudsman Association (IOA), and the European Network of Ombudsmen in Higher Education (ENOHE), Jenna works closely with domestic and international colleagues to ensure that DU's Ombuds Office complies with on-going professional ethics and standards of practice.
Q: How can I learn more about ombudsmen?
A: Professional organization websites are the best way to learn about this evolving field.
The International Ombudsman Association
Association of Canadian College and University Ombudspersons/Association des ombudsmans des universités et collèges du Canada United States Ombudsman Association
Jenna Brown, Ombuds · E-mail: email@example.com
303.871.4712 phone · 303.871.2748 fax
Appointments:Ombuds OfficeAcademic Offices Annex2400 S. Gaylord St.Denver, CO 80210-5266
Mail:University of Denver2199 S. University Blvd.Denver, CO 80208-4800