Pioneer ID Card
Card Not Working?
If you are having problems with your card, please first read the section(s) below that relate to your problems. If you believe the problems are related to your card being damaged or de-magnetized, or if you have questions regarding your card, feel free to call or visit the ID Office (303-871-4545).
Doors and Parking Lots
If after swiping your card at a door or parking lot you are unable to enter, please make note of the light that appears on the reader when you swipe your card.
If you receive a red light, your card has not been properly programmed to provide you access to the door or parking lot. Please first contact your department (for door access) or parking services (for parking lots) to ensure they have assigned the access to your card. If you still have problems afterwards, please contact the ID Office.
If you receive a yellow light, the card reader was unable to read your card. This is typically due to a damaged, dirty, or de-magnetized card. Please bring your card to the ID Office for assistance. If we determine you need a new card, damaged cards can be replaced for $5.