Develop and enhance sustainable campus infrastructure and services that scale and adapt to the continual changing needs of our customers. As a central resource for technology and technology services scaled for today and for the future, for students, faculty, and staff, we support the very concept of ONE DU.
Facilitating access to accurate information efficiently and effectively provides a tremendous value to the institution. Today, over 400 managers, directors and members of senior level management have access to enterprise reporting dashboards and real-time metrics that monitor business processes and activities from enrollment and graduation rates to research funding and alumni giving. The University of Denver was an early adopter of analytical financial reporting that integrated budget dollars and actuals on a daily basis. These administrative and business performance reports have been expanded to use more sophisticated multi-dimensional modeling tools that allow the institution to plan far into the future. Further, UTS has co-led, with the Office of Institutional Research and the Provost’s Office, the IMAC, a powerful collective think-tank around Information, Measurement, and Analytics that scales up the impact of analytics and data to the campus level.
UTS has been supporting efficiency for staff across dozens of shared operations and transactions, leveraging effort through elimination of impediments, and streamlining workflow for many DU staff and faculty. Our investments in next generation technologies and infrastructure promote, support, and allow for future expansion that facilitate adaptable, flexible, and nimble infrastructure for future growth.
With partners, UTS will continue to evaluate the collective impact of enterprise, rather than unit, software decisions, with proposals to scale up what might otherwise benefit only a unit, or a division. In this way, as well as in many other ways, we represent One DU.
Provide Sustainable Infrastructure
Compliance efforts, information security, safety and physical security, financial security, robust telephony, and network performance are all key areas of the DU information infrastructure. Virtualization, centralized management of software patches and updates, and a host of carefully considered approaches to stability and redundancy are key to the reliability of information exchange.
Eliminate Impediments for Efficiency
The pressure on higher education institutions to be more cost effective in the delivery of services to students, faculty members, and staff is substantial. Through ingenious software development, workflow improvements are possible for those who work within key software environments, and software connections build information flow from one secure workspace into another. Shared services themselves support efficiency, cost reduction, and higher quality, and UTS has helped the shared services offices deliver improved effectiveness. UTS considers and evaluates ways in which to improve cost effectiveness with every technology initiative, whether build vs. buy, minimizing customizations, leveraging systems with built-in integrations, or implementing a component "as a service. Even remote desktop support workflow for help desk staff speeds delivery of solutions to problems without geographic barriers causing delay. In developing workflows and creating business process improvements, UTS helps streamline essential business processes so everyone at the institution has reliable access to the right information anytime, anywhere, to make better decisions and to be more productive.
Advance a Culture of Transparency, Measurement and Data-Centered Decisions
Analytical financial reporting and other administrative and business performance reports have been expanded to use more sophisticated multi-dimensional modeling tools that allow the institution to plan far into the future. The admission dashboards not only show three year trending, but also predict the expected matriculation based on historical information and compare it with the desired budgeted numbers. The added ability to visualize dashboard reports can easily display concerns and influence changes in operations providing timely information to key stakeholders. Transparency and outstanding data for decision-making are also key components to open governance, a powerful contributor to One DU.