UTS Computer Imaging & Deployment Services
UTS is implementing a campus wide initiative (Symantec Altiris) to change our imaging & deployment, desktop support structure, and system lifecycle maintenance policies. We are increasingly pushing for standardization for manufacturers and models, so that our support resources can better efficiently serve the community. For these reasons, UTS recommends Dell business class machines or Apple machines. Only these machines will be covered by our Service Level Agreement (SLA) for support. Machines that do not meet UTS recommendations cannot fall under a SLA.
We appreciate your flexibility in helping UTS provide the very best streamlined support by supporting our investment in new technology initiatives.
UTS provides computer imaging services to Faculty/Staff for specific models of Dell computers. An image is a clone of a hard drive, pre-configured with software that can be distributed to one or several other computers. This is a DU standardized image configuration that is installed in replacement of the factory installed image that Dell ships with their machines. It will contain either Windows 7 Enterprise, Office 2010, Symantec Anti-Virus, and a few other miscellaneous applications.
Macs: There are several advantages and disadvantages to using a Mac for faculty/staff purposes, please consider the following:
1. Macs are less prone than Windows systems to viruses and spyware.
2. Macs generally have a more reliable operating system and hardware.
3. Macs typically cost more money than Dells for similar hardware specs.
4. There are no imaging services from UTS for Macs.
6. Some applications are not supported for Macs:
- Microsoft Access
- Serena Collage CMS
- Scientific Notebook
- Connections to network shared space (ie. Loki) may require additional software.
All new computer requests can be submitted via email to:
New Computer Quotes & Imaging
- New Windows-based computer quotes can be requested by emailing Jason Bach at firstname.lastname@example.org. Please specify laptop or desktop, budget amount, and accessories (LCD Flat Panel, docking station, etc.) Typically new quotes will be based off of UTS’s recommended current Dell Optiplex or Latitude model. An email will be sent back containing the quote which can be reviewed and forwarded to Dave Wiley in Purchasing.
- Ship the computer to YOUR DEPARTMENT.
- When the computer arrives, please contact the UTS Helpdeks at x14700 to submit a service request and a Faculty Staff Support Specialist will contact you.
New Computer Deployments
- Please ensure that all data is backed up to a network share (ex. Loki) or external drive before UTS deploys a new machine to replace an old one. Please visit the Data Backup webpage for detailed instructions. Most common folders/files to backup include:
- My Documents
- Any .pst files (Personal Folders) used in Microsoft Outlook. An advanced search including hidden files using *.pst as the defined search will yield all results. If using POP3 in Outlook, please backup your .pst file. Exchange users do not have a .pst file unless they have created an additional Personal Folder in Outlook for local mail storage.
- UTS is not responsible for moving old computers, re-arranging furniture, or other office equipment. Please coordinate with Facilities Management & Planning for these services. If old computers need to be recycled, please visit the Electronic Equipment & Disposal page.
- Please ensure that the new computer to be deployed has access to an active network jack and that an ethernet cable with proper length is available for use. UTS does not provide free ethernet cables. Please submit a work request through the UTS Help Desk if a network jack needs to be activated.
UTS Helpdesk x14700