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UTS Computer Imaging & Deployment Services

UTS provides computer imaging services to Faculty/Staff for specific models of Dell computers. An image is a clone of a hard drive, pre-configured with software that can be distributed to one or several other computers. This is a DU standardized image configuration that is installed in replacement of the factory installed image that Dell ships with their machines. It will contain either Windows XP Pro SP3 or Windows 7 Enterprise, Office 2007/2010, Symantec Anti-Virus, and a few other miscellaneous applications. If a faculty or staff member requests, UTS can image a newly purchased machine at the Service Center located in the lobby at 2100 South High Street. UTS will assist in deploying these machines to the user depending on availability and resources.

Macs: There are several advantages and disadvantages to using a Mac for faculty/staff purposes, please consider the following:

1. Macs are less prone than Windows systems to viruses and spyware.

2. Macs generally have a more reliable operating system and hardware.

3. Macs typically cost more money than Dells for similar hardware specs.

4. There are no imaging services from UTS for Macs.

5. MS Exchange email support is not stable on the Mac platform

6. MS Exchange on Entourage does not support shared calendars.

7. Some applications are not supported for Macs:

- Microsoft Access

- SPSS

- Banner

- EBMS

- Serena Collage CMS

- Scientific Notebook

- Connections to network shared space (ie. Loki) may require additional software.

Donovan Dowling in the DU Bookstore can quote and order Mac systems for faculty/staff. His contact information is:

email: dodowlin@du.edu

office: 303-871-2673

All non-mac systems need to be quoted through:

Jason Bach

email: jbach@du.edu

office: 303-871-2113

PLEASE NOTE: There will be blackout dates for computer deployments beginning Monday August 23rd - Monday September 13th of 2010. We apologize for this inconvenience. If needing deployments, please coordinate purchases before or after these dates.

General Policies

New Computer Quotes & Imaging

  • New Windows-based computer quotes can be requested by emailing Jason Bach at jbach@du.edu. Please specify laptop or desktop, budget amount, and accessories (LCD Flat Panel, docking station, etc.) Typically new quotes will be based off of UTS’s recommended current Dell Optiplex or Latitude model. An email will be sent back containing the quote which can be reviewed and forwarded to Dave Wiley in Purchasing.
  • Please have all Dell computers shipped to our Service Center for imaging and configuration. Non-Dell computers need not be shipped to the Service Center as UTS does not support images for non-Dell machines.
  • If purchasing large quantities (3+) of machines for imaging, please ship to your department so that imaging can be done locally. This is coordinated through Jason Bach.
  • If shipping to the Service Center, please coordinate with Jason Bach via email on deployment specifics such as who the machine is going to, delivery time and place, and account usernames and passwords.
  • Please verify and differentiate account usernames and passwords for the following via email with Jason Bach:
    • Outlook (username or 87 number and your passcode)
    • CAIR domain authentication (access to Loki)
    • Microsoft Exchange and Outlook setup

New Computer Deployments

  • Please ensure that all data is backed up to a network share (ex. Loki) or external drive before UTS deploys a new machine to replace an old one. If data is not backed up prior to deployment, UTS will reschedule for another date. If you have questions about backing up your data, please contact Jason Bach. Please visit the Data Backup webpage for detailed instructions. Most common folders/files to backup include:
    • My Documents
    • Favorites
    • Desktop
    • Any .pst files (Personal Folders) used in Microsoft Outlook. An advanced search including hidden files using *.pst as the defined search will yield all results. If using POP3 in Outlook, please backup your .pst file. Exchange users do not have a .pst file unless they have created an additional Personal Folder in Outlook for local mail storage.
  • UTS is not responsible for moving old computers, re-arranging furniture, or other office equipment. Please coordinate with Facilities Management & Planning for these services. If old computers need to be recycled, please visit the Electronic Equipment & Disposal page.
  • Please ensure that the new computer to be deployed has access to an active network jack and that an ethernet cable with proper length is available for use. UTS does not provide free ethernet cables. Please submit a work request through the UTS Help Desk if a network jack needs to be activated.

  • Current list of supported Dell images:
    • Optiplex GX745 (small form factor)
    • Optiplex GX620 (small form factor)
    • Optiplex GX520 (small form factor)
    • Optiplex 960
    • Optiplex 980
    • Latitude D600
    • Latitude D610
    • Latitude D620
    • Latitude e6400/e6410
    • Latitude e6500/e6510

Contact:

Jason Bach

303-871-2113

jbach@du.edu



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