Callegra
Voice Processing Solution

This on-line guide contains the following sections:


Getting Started

Telephone Services will provide you with your mailbox number and initial passcode after an order for voice mail is placed.
To set up your mailbox for the first time access the voicemail system by dialing 17997 from your campus telephone (or by dialing 303.871.7997 from off-campus). When the University of Denver greeting begins to play press the # key, then enter your mailbox number, followed by your temporary passcode. You will hear the Callegra tutorial the first time you access your box. Follow the tutorial to change the default passcode to one you select, then record your name and the greeting callers will hear.

Back to Top

Accessing Your Mailbox

To access your mailbox from your campus telephone, dial * 5 or, if you have a multi-line telephone set, press the voice mail feature button.

To access the system from off campus dial 303.871.7997. When the system answers, press # and enter your mail box number. You may enter your passcode immediately or wait until prompted to do so.

From off-campus you may also access your mailbox by dialing your direct line and pressing the * key when your personal greeting begins to play. This identifies you as the box owner and you will be prompted to enter your passcode.

Note: Options that are bold have menus under their own headings.

Back to Top

Main Menu

  • Press 7 to play your new message.
  • Press 6 to make a new message.
  • Press 8 to change user options.
  • Press 0 to reach another mailbox. You will be prompted to enter a mailbox number. If you do not know the number of the party you wish to reach, dial 411 to access the system directory.
  • Press 9 to exit the system.
Back to Top

Play Message Menu

Pressing 7 from the main menu begins new message play. After you play a message, you have the following options:

  • Press 7 to play the message again.
  • Press 5 to keep the message. Messages are saved for 14 days. You will not be warned before messages are deleted.
  • Press 3 to discard the message.
  • Press 2 to forward or reply to the message.
  • Press 6 to skip to the next message
  • Press 8 for message time and date. Note: Message time and date can also be set to play at the beginning of each message. Contact Telephone Services at ext. 2333 to have this service enabled.
  • Press 9 to return to the previous menu.

After new messages have played you will hear the following options:

  • Press 8 to play saved messages.
  • Press 6 to make a new message.
  • Press 0 to reach another mailbox.
  • Press 9 to return to the previous menu.

The following options are available to you while you play a message, although they are not part of the voice prompts you hear.

  • Press 3 to immediately delete the message.
  • Press 6 to skip to the next message.
  • Press 4 to skip to the previous message.
  • Press 1 to pause the message.
  • Press * to rewind the message 5 seconds.
  • Press # to fast forward the message 5 seconds.
Back to Top

Forward or Reply ------------------------------

If you press 2 after playing a message you will hear the following menu:

  • Press 1 to forward the message.
  • Press 2 to answer the message.
  • Press 3 to transfer to the sender.
  • Press 9 to return to the previous menu.
Back to Top

Forward Message Menu ---------------------

Forward allows you to forward a message to another mailbox user or distribution list with or without your comments.

After you press 1 to forward a message, you will be prompted to enter a mail box or distribution list number. You are then given the following options:

  • Press 9 to forward the message.
  • Press 2 to add a comment. (If this option is selected you will hear Message Addressing Options.)
  • Press 1 to cancel the message.
Back to Top

Answer Message Menu-----------------------

Answer allows you to reply to a message without dialing the sender’s number.

After pressing 2 to reply to a message, record your answer after the tone and press the # key when finished. You are then given the following options:

  • Press 9 to deliver your answer.
  • Press 7 to play your answer.
  • Press 3 to discard your answer and record it again.
  • Press 2 to add to your answer.
  • Press 6 for message addressing options.
  • Press 1 to cancel your answer.
Back to Top

Make Message Menu

When you select Make a New Message by pressing 6 from the Main Menu, you must first respond to the following prompt:

Enter a mail box number to deliver the message to or press the * key followed by the distribution list number. To look up a number in the system directory, press 411.

Record your message after the tone and press the # key when finished. You will be given the following options:

  • Press 9 to deliver your message.
  • Press 7 to play your message.
  • Press 3 to discard your message and record over.
  • Press 2 to add to your message.
  • Press 6 for message addressing options.
  • Press 1 to cancel making a message.
Back to Top

Message Addressing Options--------------

Message Addressing works with Forward, Answer and Make Message, but is not available for distribution lists.

  • Press 1 to request a return receipt which notifies you when your message has been played.
  • Press 2 to make the message confidential preventing the recipient from forwarding the message to another user.
  • Press 3 to set the message for future delivery at a time that you specify.
  • Press 9 to return to the previous menu.
Back to Top

User Options Menu

To customize your mailbox, select User Options by pressing 8 from the Main Menu.

Back to Top

Mailbox Setup Menu---------------------------

  • Press 1 to change your greeting.
  • Press 2 to change your passcode.
  • Press 3 to change your name.
  • Press 4 to edit call routing options.
  • Press 9 to return to the previous menu.
Back to Top

Greeting Menu-----------------------------------

Callegra provides users with the ability to record multiple greetings. Upon accessing the Greeting Menu the system will first announce the number of the active greeting. (This will be greeting number 1 unless you have previously activated a different greeting.) You will then hear the following options:

  • Press 2 to activate a different greeting.
  • Press 7 to play a greeting.
  • Press 3 to record a greeting.
  • Press 1 to delete a greeting.
  • Press 9 to return to the previous menu.

Note that you must first record a greeting before you can select it as the active greeting. Contact Telephone Services if you wish to have different greetings play upon busy and no answer conditions.

During an extended absence we recommend that you start your greeting with words such as “Vacation Alert” and direct callers to listen to your message. You may also contact Telephone Services to have your box prevented from accepting messages during an absence.

Back to Top

Edit Call Routing Options Menu-----------

Call routing options are offered to callers as part of your greeting, for example, “If you would like to speak to the receptionist, please press 0.” It is strongly recommended that all voice mail boxes offer an Operator or “zero out” option. This should be a telephone number within your department that is consistently manned during business hours. Note: The telephone numbers to which calls are routed in this manner must have active voice mailboxes assigned.

  • Press 7 to play call routing options.
  • Press 3 to delete call routing options.
  • Press 2 to add or edit call routing options.
  • Press 9 to return to the previous menu.
Back to Top

Distribution List Menu------------------------

From the distribution list menu you are given the following options:

  • Press 2 to edit or create a distribution list.
  • Press 7 to play the names and numbers in your distribution list.
  • Press 9 to return to the previous menu.

Pressing 2 to edit a distribution list gives you the following options:

  • Press 2 to change or record the list name/
  • Press 7 to play the boxes in the list.
  • Press 6 to add a mailbox to the list.
  • Press 3 to remove a box from the list.
  • Press 9 to return to the previous menu.

After pressing 7 from the Change Distribution List menu, you are given the following options:

  • Press 8 to select a distribution list.
  • Press 7 to play the next distribution list.
  • Press 9 to return to the previous menu.
Back to Top

Access Deleted Messages Menu------------------------

Deleted messages are retained on the system for one (1) day only. From the deleted messages menu you are given the following options:

  • Press 7 to play your messages.
  • Press 9 to return to the previous menu.

During or after message play, you may choose from the following options:

  • Press 5 to restore the message.
  • Press 8 to hear the time and date the message was originally sent.
  • Press 6 to skip to the next message.
  • Press 9 to return to the previous menu.

Back to Top

Audiotext Boxes

An audiotext box will not accept voice mail messages but offers callers options to be directed to other extensions or voice mailboxes. Setting up your audiotext box is a two step process.

  • First, access the mailbox according to the Getting Started instructions at the beginning of this pamphlet and follow the tutorial to record the greeting and passcode. Be sure that the greeting gives callers information on their options.
  • Second, from the box main menu press 4 to edit call routing options as described above.
Back to Top

Options When Leaving a Message

When calling another Callegra user on campus, you may press the # key to skip their personal greeting. After leaving your message press the # key again for additional options.

Back to Top

Question and Answer Box

A Q&A box can be used to collect information from callers, such as name and mailing address, in a uniform manner. The information can be voice or touch tone. For more information on this service, please contact Telephone Services.

Back to Top

Uniform Call Distribution

A UCD will distribute calls to a list of mailboxes and should be used when the reporting capabilities of ACD are unnecessary. For more information on this service, please contact Telephone Services.

Back to Top