Faculty & Staff Services
Telephone Features

There are two principal types of telephone sets at the University of Denver: ITEs (Integrated Terminal Equipment) which are digital sets, and; STEs (Standard Telephone Equipment) which are analog sets. ITEs are single or multi-line telephones with feature buttons in addition to the standard touch-tone pad; STEs are single line telephones with feature instructions imprinted on the faceplates.

All system features are available on all types of telephones. The feature buttons on ITE sets are labeled with their functions, but many features not assigned to a specific button are available by following these steps. To use any of these features on an STE telephone, simply follow the instructions given below.

Note: where instructed to ‘Flash Switchhook’ this means to briefly depress the button that would normally disconnect a call. This action works only on STE phones; doing so on ITE sets will disconnect the call in progress. Features that are accessed by flashing the switchhook must be designated on a feature button to be used on an ITE telephone set.

Do Not Disturb

Prevents the telephone from ringing. If your directory number is forwarded to Voice Mail or another extension all calls will be automatically forwarded.

To Activate:	Lift Handset Press* 6
To Cancel:	Lift Handset Press # 6

Last Number Redial

To Redial Your Last Outside Call Only:

Lift Handset Press * 9 Your last outside call is redialed

Call Pickup

"To create or modify a pickup group contact Telephone Services at extension 12333 - Option 5."

To pick up a call:

Lift Handset Press #7 Any ringing extension in your pick-up group will be answered

Call Forwarding

To Activate:	Lift Handset Press * 3 Key-in number where calls are to be forwarded. If forwarding to an off-campus number, be sure to include 9 as the first digit.
To Cancel:	Lift Handset Press # 3

Abbreviated Dialing

To Store an Abbreviated Dial Number:	Lift Handset Press # 4 Press * Key-in one or two digit reference number Listen for confirmation tone Key-in the number you wish to store Listen for confirmation tone Hang up handset
To Place an Abbreviated Dial Call:	Lift Handset Press # 4 Key-in one or two digit reference number Call is placed

Call Park

Allows you to place a call on “hold” and retrieve the call from any other campus telephone. (ITE sets that do not have a button designated for this feature may only retrieve parked calls.)

To Park a Call	Flash Switchhook Press * 9 System will announce a parking number Hang up handset
To Retrieve a Parked Call:	Lift Handset Dial parking number assigned by system when call was parked (the number announced in the step above). Parked call is retrieved.

Callback

The callback feature leaves a message or flashing indicator at the number you’re calling if it’s busy or no one answers. (ITE sets that do not have a button designated for this feature may only return callbacks.)

If the Extension is Busy:	Flash Switchhook Press * 7 Listen for Confirmation Tone Hang up handset You will receive three short rings when called extension is no longer busy.
If There is No Answer	Flash Switchhook Press * 7 Listen for confirmation tone. Hang up handset.

To Return A Callback Message:

• ITE set with feature button: Your flashing lamp indicator will flutter when you have a callback message. Press * 7 or the Callback feature button.
• ITE set without feature button: Your voice mail lamp will flutter when you have a callback message. Press * 7 or the Callback feature button.
• STE sets: If you have a message the word “Message” is repeated three times. Press * 7.

The following instructions are for STE telephone sets only. These features may only be used on ITE sets if a feature button has been designated for the function:

Hold

To Place a Call on Hold:	Flash Switchhook Press* 4
To Retrieve a Call on Hold:	Flash Switchhook or Lift Handset Press * 4 Held Call is Retrieved

Call Waiting

To Accept a Waiting Call:	Flash Switchhook Press* 4 Hang up handset Second call will ring your extension Lift handset to answer call
To Alternate Between Calls:	Flash Switchhook Press * 4

Transfer

To Transfer an Existing Call:

Flash Switchhook Press* 1 Listen for dial tone Key-in extension number Announce call, if desired Hang up handset Call is transferred

Three Way Conference

To Set Up a Three Way Conference:

Flash Switchhook Press* 1 Listen for dial tone Key-in external or internal number Announce conference, if desired Flash switchhook Press * 1 All parties are connected