Campus Resident Services
Campus Resident Service
Phone Features
These features are automatically available on all campus residence telephones at no additional charge.
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Hold |
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Transfer |
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Call Forwarding |
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Three-Way Calling |
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Call Waiting |
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Automatic Call Back-Busy |
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Automatic Call Back-No Answer |
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Last Number Redial |
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Do Not Disturb |
HOLD
Description: The Hold feature allows a user to place a caller on hold without disconnecting the caller. This feature can also be used to switch back and forth between two calls.
To Initiate Hold |
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|---|---|
| Starting Position: Original Call Established | |
| You Do | You Hear |
| 1. Depress switch hook or flash button | "Enter, Enter", confirmation dial tone |
| 2. Dial * 4 | Dial Tone |
To Return to Original Call |
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| Starting Position: Original Call "On Hold" | |
| You Do | You Hear |
| 1. Dial * 4 | Connection with original call |
To Alternate Between Two Calls |
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| Starting Position: Original Call "On Hold", 2nd Call Established | |
| You Do | You Hear |
| 1. Depress switch hook or flash button | "Enter, Enter", dial tone |
| 2. Dial * 4 | Connection with original call |
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TRANSFER
Description: The Transfer feature is used to redirect an incoming call from your phone to another on-campus extension.
To Initiate Transfer |
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|---|---|
| Starting Position: Original Call Established | |
| You Do | You Hear |
| 1. Depress switch hook or flash button | "Enter, Enter" |
| 2. Dial * 1 | Confirmation dial tone |
| 3. Dial 4-digit on-campus extension | Destination ring-go to step 4 OR Busy tone-Called party is busy. Depress switch hook or flash button and Dial * 1 to return to original call. |
| 4. Hang Up | |
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CALL FORWARDING
Description: The Call Forwarding feature is used to redirect all of your calls to a specified location. Call Forwarding allows you to send all of your calls to another telephone number without ringing the telephone set in your room.
To Activate Call Forwarding |
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|---|---|
| You Do | You Hear |
| 1. Pick up handset | Dial Tone |
| 2. Dial * 3 | Confirmation Tone |
| 3. Dial telephone number to which you are forwarding your calls | Two confirmation beeps OR Error Tone-an error has occurred, try again |
To Deactivate Call Forwarding |
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| You Do | You Hear |
| 1. Pick up handset | Dial Tone |
| 2. Dial # 3 | Two confirmation beeps OR Error tone-an error has occurred, try again |
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THREE-WAY CALLING
Description: Allows you to talk to two different people at the same time. While the conference call must be initiated from an on-campus telephone set, other participants may be on-campus or off-campus
To Initiate a Three Way Call |
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|---|---|
Starting Position: First Call Established |
|
| You Do | You Hear |
| 1. Depress switch hook or flash button | "Enter, Enter" |
| 2. Dial * 1 | Dial Tone |
| 3. Dial third party's telephone number | Destination ring-go to step
4 OR Busy tone-Called party is busy. Depress switch hook or flash button and dial *1 to return to original call |
| 4. Depress switch hook or flash button | "Enter, Enter" |
| 5. Dial *1 | Connection with three parties |
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CALL WAITING
Description: The Call Waiting feature alerts you that another person is trying to call you when you are on the phone.
To Hold an Original Call and Answer a Waiting Call |
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|---|---|
| Starting Position: Original Call Established | |
| You Do | You Hear |
| 1. | Call Waiting tone |
| 2. Depress switch hook or flash button | "Enter, Enter" |
| 3. Dial * 4 | Dial tone |
| 4. Hang up telephone | Second call rings your phone |
To Return to Original Call |
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| Starting Position: Original Call "On Hold" | |
| You Do | You Hear |
| 1. Depress switch hook or flash button | "Held, Held" |
| 2. Dial * 4 | Connection with original call |
To Alternate Between a Waiting Call and the Original Call |
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| Starting Position: Original Call "On Hold", Waiting Call Established | |
| You Do | You Hear |
| 1. Depress switch hook or flash button | "Held, Held", dial tone |
| 2. Dial * 4 | Connection with original call |
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AUTOMATIC CALL BACK -- BUSY
Description: The Automatic Call Back - Busy feature is used to help connect you with an on-campus extension which is consistently busy. After activating this feature for a busy extension, the system will “watch” that extension and notify you with a priority alerting ring when it becomes free. Then the system will automatically dial the proper extension when you lift your handset from the cradle. NOTE: A limited number of administrative extensions do not accept call backs.
To Activate Automatic Call Back-Busy |
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|---|---|
Starting Position: Extension has been dialed; busy tone is heard. |
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| You Do | You Hear |
| 1. Depress switch hook or flash button | "Enter, Enter" |
| 2. Dial * 7 | Two confirmation beeps OR Error tone-the extension you have dialed does not accept call backs. |
| 3. Hang up telephone | |
| 4. | The telephone system will now watch that extension and notify you with a priority alerting ring when it becomes free. The system will automatically dial the proper extension when you lift the handset during the alerting ring. |
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AUTOMATIC ALL BACK -- NO ANSWER
Description: The Automatic Call Back - No Answer feature is used to help connect you with an on-campus call which is not answered. The called party’s telephone will notify him or her of a message and enable him or her to return your call.
To Activate Automatic Call Back-No Answer |
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|---|---|
Starting Position: Extension dialed, no answer, you hear destination ring. |
|
| You Do | You Hear |
| 1. Depress switch hook or flash button | "Enter, Enter" |
| 2. Dial * 7 | Two confirmation beeps OR Error tone-the extension you have dialed does not accept call backs. |
| 3. Hang up telephone | |
To Return a Call Back Message |
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| 1. Pick up handset | "Message, Message", dial tone |
| 2. Dial * 7 | Destination ring |
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LAST NUMBER REDIAL
Description: The Last Number Redial feature “remembers” the last off-campus call that you made and redials that number for you. The number could be either a local number (you dialed 9 followed by a local 10-digit number) or a long distance number dialed with your University long distance authorization code (you dialed 8+authorization code+1+area code+ number).
To Activate Last Number Redial |
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|---|---|
Starting Position: Off-campus number was previously dialed. You wish to dial the same number again. |
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| You Do | You Hear |
| 1. Depress # 9 | Silence |
| Wait while number is redialed | Ringing Tone |
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DO NOT DISTURB
Description: When activated, the Do Not Disturb feature will prevent your telephone set from ringing or, if your line is in use for either a voice or modem call, it will disable the Call Waiting feature. While the feature is activated, on-campus callers will hear a message stating “please call back later” and off-campus callers will receive a busy signal when they dial your extension.
To Activate Do Not Disturb |
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|---|---|
| You Do | You Hear |
| 1. Dial * 6 | Two confirmation beeps |
| 3. Hang up telephone | |
To Cancel Do Not Disturb |
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| 1. Pick up handset | "Private, Private", dial tone |
| 2. Dial # 6 | Two confirmation beeps, do not disturb has been disabled |
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