Making the Switch from CAIR to DU | University of Denver

When your computer is moved from CAIR to DU, you will have to update any mobile devices that you have set up to retrieve your DU email. There may be a sync delay as the change takes effect. If at any time you have questions, call the UTS Help Center at 303-871-4700.

For IPads and iPhones (iOS devices)

On your phone or iPad, open Settings
Select Mail, Calendar and Contacts
Select your DU Account
Press > next to Account
In the Domain: field, enter DU (case doesn't matter)
Select Done

For Android phones and tablets

Open your Mail App and click the Settings button. A list of email accounts will appear.

Select the DU email account to view the account setup.

In the Domain\Username field, replace cair with du.

Click Next.

If you receive the error message that "You can't change an account's username. To add an account with a different username, touch Add Account.", you must remove the DU account and re-add it.

To add an Exchange account on your Android device,

Select your Mail Settings
Choose Accounts & Sync
Tap Add Account
Select Exchange
Enter your Email address and WebOutlook password (not your webCentral password) and tap Manual Setup
For Server address, enter weboutlook.du.edu
For Domain, enter DU and tap next
Select the services (Email, Calendar, Contacts) and options you want