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University Technology Services

OUCampus Frequently Asked Questions

Accessing OU

How do I log in to OU to edit my site?

At the bottom of any of your site's web pages, there should be an direct edit button which allows you to directly edit that page. Clicking on that button will take you directly to the OU login screen.

You can also log in to OUCampus by visiting and selecting your site name.

What's my username/password?

Your username will be your first initial followed by your last name and sometimes a number (e.g., jsmith6). We provide this information when you request site access.

Your password will be the same as the one you use to log in to

I forgot my password! Help!

Do not attempt to login to OU by trying as many combos of username password as you can think of. OU will lock your account after three failed login attempts. If you've already tried multiple times, UTS will need to unlock your OU account. Just submit a request.

The login page provides a link to let you reset your password. Simply click on Forgot your password? where you will be asked to provide your last name, DU ID, and the answer to your super secret question (Mr. Purple Snuffleupagus).

If this is not working, the UTS Help Desk can reset your password. Please contact them at 303.871.4700 or open a support ticket.

I can't remember my username... Sorry.

Not a problem. Just submit a request at and we will contact you with your username.

Why can't I log in?

If you aren't sure if you have access or know you should have access to your department's site, please submit a permissions request.

Repeated attempts to log in to OU will result in the system locking you out for about 15 minutes. Simply marvel at how better the new system is for a few minutes and try again. If your account remains locked, please submit a request to have it unlocked at


How do I add a YouTube video to my page?

The key to putting a YouTube video on your page is getting the correct embed link from YouTube.

When you click the "Share" button on a YouTube video, a button pops up that says "Embed". If you click this "Embed button", you will be given a bunch of embed code to copy and paste.

You're not done yet.

Check the box that says "Use old embed code" and then the correct link will appear in the box with the code around it.

You need the link from inside that code. The link is the part that is after value=" ", just grab everything between the " " that starts with http://

For example:
<object width="560" height="349"><param name="movie" value=""></param></object>

You would need to grab the part of this code that reads Note that this code also has the height and width values.


I have a video for my website. How do I put it on a page?
  1. Go to DU VideoManager at
  2. Click "Upload Video" link.
  3. Upload your video file. This process will optimize your video for the web.
  4. DU VideoManager will send you an email once the video has been optimized.
  5. Follow the instructions from DU VideoManager email to complete the publishing process.
I can log in just fine but I can't open anything to edit. I can see the files, but they're all greyed out. Is something wrong?

This is a problem with your permissions. Just submit a permissions request and UTS will get your permissions set up.

I'm trying to update a page, but OU doesn't save my changes.

This problem is very likely due to bad code on your page. OU is fairly exacting on proper code. If your page is missing an opening or closing html, header, or doctype declaration or contains an opening xml tag on the first line of your source, OU won't allow you to make content changes until these items are fixed.

If you need assistance in cleaning your site to get rid of these problems, please submit a support request.

When I try to save my changes, I get an error message saying I have an invalid file name.

OU will ask you if you if you want to continue to save these changes, so you can still edit and publish. If your page name contains invalid characters such as spaces, commas, other punctuation or ends in .htm rather than .html, OU will provide you this message.

You can change the file name but you need to aware of any links that may break if you do change an existing file name. If you need assistance finding and replacing potential broken links, please submit a support request.

When I click on an editable region, nothing shows up in the editor. What gives?

The editable region may need further tweaking to work appropriately. If you need assistance, please submit a support request.

When I was editing my site in DreamWeaver, I was using Library items. What happened to them?

All DreamWeaver Library items were converted to server side include files (.inc) during the migration and placed within the _resources/includes folder within your site. You will be able to modify these as needed. Simply publishing the includes will update all the pages that use them.


Where did all my images, pdfs, Word documents, spreadsheets, etc. go? I don't see them in OU!

There are two views available within OU. The standard, regular view you see when you log in to OU is called the Staging view.

There is also a Production view that shows you everything that is on the public web server. This is all the live content.

In general, OU keeps everything that you can directly edit in OU (html, css, js, etc.) in OU. Anything that you create and edit in other applications (images, pdfs, MS Office documents, swfs, etc.), OU immediately publishes to the web server and doesn’t store in OU. These types of files are called binaries.

You can toggle between the two views at the top right of OU's directory view (Content tab > Pages):

What can I upload into OU?

The file types you can upload vary from site to site. If you need to upload a specific file type please submit a support request. Please note that OU is case sensitive. You have the opportunity to rename your file at upload if OU doesn't like the name or extension. Unless you're changing a .PDF to a .xsl, this won't be a problem

OU won't let me upload my file.

You may be trying to upload a file with a bad file name.

File names can be lower-case, may contain numbers and dashes only.  No special characters are allowed.   File extensions need to be lower case (eg .pdf, not .PDF).  No spaces, commas, apostrophes, or any other punctuation will be permitted. OU will require the file to be renamed if you try to be sneaky.

Read through the previous question "What can I upload into OU?" for the full list of allowable file types.

Bad Name

Why won't this upload?

Good Name

My Word Doc.doc

Spaces in the file name


Bartles, James.JPG

Comma, space and all-caps extension


My Presentation@DU!-2009.Ppt  

Spaces, punctuation (@,!), cap letter in file extension  


Non-permitted file type extension

You're not uploading this one.