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Psychology Department

Frequently Asked Questions About Psychological Services

Are my concerns “serious” enough to seek professional help?

We recognize that many problems can be improved by re-doubling efforts and by turning to self-help approaches. Sometimes these efforts are not enough. Emotional and behavioral problems in a family member can be challenging and even overwhelming, and it’s hard to know who to trust for advice. Before we embark on any intervention, our staff will assist you with decisions about professional help by clarifying the nature of your presenting concerns and by providing you with information about what we know about the usefulness of treatment. All clinical plans are developed in collaboration with our clients.

What steps do I need to take?

The first step is to contact the center for a telephone intake. When you make your first call (303-871-3306) you will speak to an assistant who will take basic information about your situation and concerns. This call usually takes only a few minutes. You will then be called by a Clinic Assistant who is an intake specialist. During that call the clinic assistant will gather more details about your concerns and will provide you with an initial evaluation of whether or not we might be the right center for you. After the Clinic Director reviews this information, you will be contacted and guided to one of our programs or referred to other services in the community. A therapist will then contact you for scheduling your first appointment. All information gathered through telephone intake is confidential.

What happens at the initial meeting?

Whether you are seeking consultation, psychological assessment, or treatment, all of our services are based on a thorough evaluation of your concerns. At the first meeting your therapist will gather information about your specific concerns, when they first started, and how they have changed over time, and what you have tried to do about them. You may be asked to fill out some questionnaires about learning, emotional, or behavioral problems or asked to complete a structured interview about symptoms and strengths. If the focus is on a child or adolescent, they also will be interviewed in a way that is most comfortable. For couples or family issues, we typically begin with all the relevant parties.

Who will I meet with at the center?

In general, you will work with a graduate student in clinical psychology who is closely supervised by a licensed, clinical psychologist. We carefully supervise our clinical staff by audio or video taping clinical sessions, and reviewing them with your clinician. Taping and careful supervision are provided to ensure a high standard of quality and effectiveness.

Why choose a training center for psychological services?

We are dedicated to providing state-of-the art services based on current psychological research to a diverse clientele. Our graduate students are trained in up-to-date assessment and treatment methods that may not be widely available outside a university setting. Our graduate student clinicians also carry relatively small caseloads that enable them to focus on integrating psychological science with compassionate care. They are closely supervised and attain the additional benefit of their supervisor’s years of clinical experience. This level of monitoring and supervision exceeds the level available to most independent clinicians in the community. Finally, we take accountability very seriously and work with our clients to evaluate the usefulness of our services.

How much will services cost?

We offer our services on the basis of a flexible, sliding fee schedule. Fees are based on family income and size as well as other relevant circumstances. Although we do not accept public or private insurance, we work hard to accommodate all clients so that we may serve an economically diverse clientele.

How do I contact the center?

The easiest way to reach us is to call between the hours of 10 and 6, Monday through Thursday at 303-871-3306. We are also available between 10 and 5 on Friday.

What are the center hours?

We recognize that our clientele is very busy and that meeting during usual business hours might be a problem, especially for children and adolescents. Our center is open between 9 a.m. and 8 p.m., Monday through Thursday, and between 9 a.m. and 6 p.m. on Friday. We will work hard to find a time that is convenient for you and your family.

Where are you located?

We are located on the campus of the University of Denver. The center is on the first floor of Frontier Hall, the home of the Department of Psychology. Frontier Hall is just off Evans Avenue near its intersection with High Street. Free parking is available to center clients in designated spaces at the intersection of High and Warren streets next to the center. The center is wheelchair accessible.