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Degree Programs

Customer Service Survey

How are we doing?

The Bursar's Office bills and collects tuition and fee charges, and disburses refund checks once funds are received in your tuition account. Whether visiting our office or website, we value your opinion. Please take the time to answer a few questions.

1. What is your affiliation with the University of Denver?

Student Parent Faculty/Staff Other

2. Did you find the information you needed at the Bursar website or on Myweb?

3. What additional information would you like to have available on the website?

4. Have you had other contact with the Bursar's Office?
Office visit

5. The purpose of your contact was:

Billing question Employer reimbursement
Bill payment Withdrawal
Past due balance Financial aid
Payment arrangement Perkins loan
Financial hold Emergency loan
Health insurance Exit interview
Refund 1098T
Third party sponsor Other

6. Please rate your satisfaction with our service using the following scale:

  Excellent Good Fair Poor
Promptness of service
Knowledge of staff
Sensitivity to your situation

7. Was this a return visit for the same problem?

8. Was the information you received helpful and pertinent to your situation?

9. Was your situation resolved, or were you directed to the office or person that could resolve your situation?

Yes No
If no, please explain
If you would like further assistance please enter your email address

10. If the Bursar's Office could improve one thing, what would it be?

11. Additional comments: