Anderson Academic Commons/Library Services
The University Libraries provide information resources and services that support the teaching and research mission of the University, with resources and services offered both electronically and in-person. Its spring and summer focus have been on providing teaching- and research-critical journal articles, books, and teaching and research support to faculty and students. Phase I of the University Libraries’ reopening plan included only very limited essential personnel in the AAC and HC coordinating building projects and maintaining essential financial services. As a result, access to the physical collections and facilities of the main library in the Anderson Academic Commons (AAC), the Music Library, and the collections in the Hampden Center (HC) storage facility were unavailable to faculty and students in Phase I. Access to electronic resources has continued without interruption.
Phase II allowed for an expanded list of essential personnel, below 20% of employees, whose priorities were to resume the return of books from faculty, students, and staff; the processing of backlogged print materials; and limited scanning of print materials for electronic delivery to faculty and students with urgent needs.
Phase III will allow for expanding up to 35% of employees in order to implement curbside delivery of print materials, beginning with the AAC and then expanding to HC and Music Library collections. Additional staff will continue processing new print materials. As regional libraries expand their services, the AAC may resume regional borrowing and lending of print materials as well. Print materials will be quarantined for 72 hours between handling by staff and users.
Access to Physical Collections
In Phase I, there was no access to physical collections in the AAC, Music Library, or HC. Phase II saw the introduction of scanning services in each facility to allow electronic delivery of print materials as well as the opening of book drops to allow materials to be returned. A few weeks into Phase IIIa, the Libraries will introduce contactless checkout of materials from the AAC, with curbside pickup in the parking lot to the east of the building.
For curbside pickup, members of the DU community will be able to request materials and select a time for pickup. In order to promote safety, print materials will be quarantined for 72 hours between handling by AAC staff and users. In Phase IIIb, this service will be expanded to include loans of materials from the Music Library and HC. Beginning in Phase IIIb, those unable to physically pick up materials may request delivery by mail. Through Phase IV, the book stacks in the AAC will be closed to the public.
Prospector and Interlibrary Loan (ILL)
Throughout all phases, ILL of electronic resources, such as pdfs of articles, has been available. Prospector and ILL of physical materials are currently unavailable because those networks are shut down. As Prospector and ILL resume services, the University Libraries will reinstate these services locally.
In Phases I and II, the AAC, HC, and Music Library are closed to all but faculty and staff who work in those facilities. All library-run services will continue to be offered remotely during Phase III, and there will be no public access to the AAC until Phase IV. Beginning in Phase II, anyone who needed material from a carrel or locker could make an appointment to pick it up, and that service will continue through Phase IV. The Music Library will open to the public in Phase V.
In Phases I and II, and III all UL locations closed to the DU community and general public; UL services were provided virtually through email, LibAnswers, chat, and Zoom research consultations and remote monitoring and answering of all phone messages received at service points once a day (Reference Center, Lending Desk, and Special Collections).
- Archives and Special Collections – by appointment only, beginning in Phase IV
- Instruction – will be provided online through Phase IV
- Lending Desk – circulation will remain contactless through Phase IV
- Research Consultations – will remain virtual through Phase IV