Support For Students
DU is committed to supporting students in completing required courses for their majors or graduate programs of study and staying on track towards their expected graduation. As part of this commitment, DU places high priority on value-added student support services to complement a quality DU educational experience for all students, whether on campus or connected to campus remotely. The following academic and technology support initiatives and offices are included as examples of DU support for student learning across course modalities.
We surveyed students mid-spring quarter to identify challenges they experienced across the modalities of course delivery (hyflex hybrid, online). These challenges are specific to experiences during Spring Term 2020, but the responses were used to address 2020-21 student support. A new student satisfaction survey was conducted in late fall to futher refine campus supports.
The University offers a robust portfolio of academic support services, each of which supports the student experience by providing personalized programming, services and facilities designed to foster student development and help students navigate their academic experience. Each support area also provides online support in response to COVID-19 precautions.
The Office of Academic Advising continues to serve students, especially undergraduate students with undeclared majors, via phone, email and Zoom drop-in and appointment sessions.
The Office of Academic Advising offers academic coaching to support students in successfully navigating college, with one-on-one virtual meetings and other contacts.
Math Learning Center
The Math Learning Center offers free, drop-in support for undergraduate students in calculus, algebra and other courses. It will resume support and develop appropriate online resources once the winter quarter begins.
Science and Engineering Tutoring
The Science and Engineering Center offers support for undergraduate students taking biology, chemistry, physics and engineering courses, with online drop-in and other sessions. It will resume support once the winter quarter begins.
- Resources to support students in online courses
Canvas student supports
Canvas offers student support that may be useful.
The Writing Center offers support to all DU students, for course writing assignments, papers, CVs and resumes, cover letters and any other writing projects. It offers drop-in and appointment-based support and will continue offering online support in summer and fall 2020 and into winter 2021.
Student Technology Support
IT Student Resources and Help Center
DU IT offers extensive student resources, as well as support through its Help Center. IT worked with and will continue to work with technology-challenged students on laptop and wireless connectivity issues.
Laptop Loaner Program
IT will continue to loan laptops to undergraduate and graduate students as was done in Spring 2020.
DU continues to offer a range of software free to students, faculty, and staff. Please see this page for details about what software is currently available. As of Summer 2020, available software included Adobe Creative Cloud, various statistical software programs, Zoom, Microsoft Teams and more.
Office of Teaching and Learning
The Office of Teaching and Learning offers online resources to support students in remote learning, available through this page.
Community COVID-19 Education Ambassadors
Culture and education setting are critical to better understanding the virus, how to mitigate risk, and how it takes each of us, and all of us, following the protocols to stay healthy and safe together. To support this culture and education setting through empathy and care, those of us involved in the planning, including students, faculty and staff serve as Community COVID-19 Education Ambassadors to continue to educate on new knowledge and behavior to keep ourselves, each other and the community healthy and safe. Together, we engage in our Community of Care. We welcome your interest in becoming an ambassador, please volunteer at COVIDcoordinator@du.edu.