FAQs

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Public Health Response

  • Will you tell us if someone in the DU community is being screened for COVID-19?

    At this time, while the majority of our employees are working remotely and most of our students are not living on campus, the University is operating with essential staff to serve the needs of the University and students who remain on campus at this time. In the midst of this global health crisis and always, the health and safety of our community is our foremost priority. The University has received reports of positive cases among some students and staff. No students on campus have reported that they have been confirmed positive. In each instance, we follow the advice of public health and medical professionals as to best practice responses. The University follows recommended notification protocols to those who may have had high-risk exposure.

  • What resources are there for dealing with stigmatization, xenophobia and bias related to COVID-19?

    Please help others understand that the risk of coronavirus is not at all connected with race, ethnicity or nationality. The CDC has provided resources for combating stigmatization.

    We want to emphasize that this illness does not discriminate between ethnic groups and neither should you. The University of Denver is its people—all its people. Please treat every member of our community with care and compassion, especially during trying times like these. No member or segment of our community is at fault for this outbreak. The University remains committed to treating every member of our community with dignity and respect.

    When the University becomes aware that a member of the University community may have been subjected to or affected by discrimination, harassment, or gender-based violence, the University will take prompt, appropriate action to enforce the Discrimination and Harassment Policy. The University enforces this Policy pursuant to the University’s Office of Equal Opportunity & Title IX Procedures.

  • How are you preparing to test/trace/isolate students, faculty and staff once everybody gets back to campus?

    We have a process in place that tracks reports of possible COVID-19 cases for the purpose of monitoring for exposure and reporting to CDPHE as required. The new personnel symptom monitoring process will also help us identify cluster symptoms. Following the report of a positive case on campus, Level 3 disinfection procedures are followed (see the Disinfection & Cleaning Protocol). Following a cluster, additional procedures will be followed (building closure, etc.). The University will respect privacy to the greatest extent possible while prioritizing the health and safety of the campus community.

    To be in compliance with city and state ordinances, the University of Denver has implemented daily mandatory personnel symptom monitoring for all Phase One and Phase Two personnel. As personnel are granted access to campus, they will be added to the electronic monitoring system, and receive a daily text message reminder. Initially, we will focus on supporting the community in following this requirement. However, if it becomes necessary to enforce it, access to campus may be denied for individuals not compliant with the mandatory screening. A testing station is available for individuals who do not have access to a smartphone/computer or thermometer. The University will respect privacy to the greatest extent possible while prioritizing the health and safety of the campus community.

    Similarly, we expect our community to adhere to the required social distancing and PPE requirements as described in the Social Distancing and PPE Protocol (which also includes a description of individual exceptions). Face coverings will be provided by the University. Personnel violations will be referred to supervisors.

Looking For Information on Research?

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University Operations

  • What is the University's plan for implementing safer-at-home guidelines?

    Visit our Return-to-Work page.

  • Is the University closed?

    The University is not closed. The University of Denver must remain open in order to provide critical services to our students, many of whom will continue residing in our residence halls. Following consistent and serious social distancing protocols will be necessary. 

    As this situation evolves, we will continue to evaluate our University operations as we closely monitor the impact of COVID-19 on our community.

  • Will DU cancel classes?

    All classes will be held in an online format through the end of spring quarter.

    Because summer session is typically offered about 84% online for undergraduates and 77% for graduate courses, we are less vulnerable in summer to impacts of the coronavirus. While most of our summer courses will be online as originally planned, we will be offering a very limited number of small, highly experiential courses in a face-to-face format.

    We plan to reopen with face-to-face classes when we begin our fall quarter in mid-September, even if it must be modified in some way. Should any modifications be necessary to this decision about face-to-face delivery of fall classes, those changes will be communicated no later than July 15.

  • What is the Pass Plus/Pass/No Pass grading model? Am I eligible?
    • The Pass Plus/Pass/No Pass opportunity is optional, and is being offered for spring quarter 2020 only;
    • All undergraduate and graduate courses at the University of Denver are eligible for Pass Plus/Pass/No Pass grade designations for spring quarter 2020 (The Sturm College of Law operates on a semester system and moved to a Pass/Fail system on March 23);
    • Pass Plus (P+) is defined as a grade of C- or higher. Pass (P) is defined as a grade of D+, D or D-. No Pass (NP) is defined as lower than D-. None of these options will impact GPA calculations;
    • Students can make the decision whether to exercise the Pass Plus/Pass/No Pass option up to 72 hours after their final grades for the quarter are available for viewing;
    • Students should consult with their program advisors as they consider the Pass Plus/Pass/No Pass option;
    • It is important to note that the Pass Plus/Pass/No Pass option may not be appropriate for students in some graduate programs with accreditation, licensure and/or professional requirements;
    • If a student chooses the modified grading policy it will have no impact on their GPA calculations for financial aid eligibility; and
    • Students will be allowed a one-time opt-in and opt-out for each course in which they are enrolled.
  • Will campus events be cancelled?

    Below is a brief summary of the decisions that have been reached so far. This information will allow people to make alternate plans, while also helping to keep our community safe.

    • Admission events—Campus visits will depend on current travel restrictions, gathering sizes, and room availability on campus. We hope to have more guidance on admissions tours very soon.
    • Alumni 50th Reunion—This event is postponed until June 2021, when the classes of 1970 and 1971 will celebrate together.
    • Athletics & Recreation—All coach's summer camps are cancelled through June 30. We will reintroduce student-athlete activities according to guidance from the NCAA and other governing bodies.
    • Conference & Event Services (CES)—All summer conference and camp accommodations through CES are cancelled for summer 2020.
    • Knoebel Hospitality—Summer cancellations are still to be determined, but meanwhile, a new "to go" option features appetizers, full buffet menu and wine, craft beers and signature cocktails. Curbside pickup will begin on May 22 and will continue every Friday and Saturday through June. Details are available here.
    • Newman Center—All in-person events through September 7 have been postponed or cancelled. 
    • Undergraduate and Graduate Commencements—As we announced yesterday, we have postponed our Spring Commencement 2020 ceremonies until next spring. The Sturm College of Law's Commencement (originally scheduled for May 16) had already been postponed.
    • Other events across campus—Through May 27, the size of any gathering is limited to no more than 10 people. As summer progresses, we will follow local orders for group sizes, physical distancing and all other safety protocols. These rules will apply to all visitors for any purpose.
  • What can you tell us about the University's finances?

    We will have budgetary decisions for FY 2021 near the close of FY 2020, which is June 30.

  • Will Commencement proceed as scheduled?
  • How does DU keep facilities clean and disinfected?

    The University’s staff in facilities cleans and disinfects all communal bathrooms, surfaces and buildings daily. We have also ordered 200 cleaning buckets and supplies for the residence halls where there are private bathrooms. At least five buckets will be made available for check-out at each residence hall front desk.

    We've also provided additional hand sanitizer stations across campus and the facilities staff has refilled existing ones. Dispensers are near main entrances and/or nearby elevators. Facilities staff are cleaning with disinfectant products in alignment with best practices from the Colorado Department of Health, in addition to increased cleaning of handrails, doorknobs, and other high touch areas. They have also made cleaning kits available for students to use in residence halls.

  • How will University building access be affected?

    Because we anticipate significantly fewer staff on campus, exterior doors will be locked.  Faculty, staff and students may access facilities with a valid ID card. If you do not have your ID card, please visit the card office in South Driscoll.

  • Is the campus shuttle in operation?

    The Campus Shuttle will be suspended temporarily. The resumption of service is dependent on future developments.

  • Is Anderson Academic Commons still open?

    Visit the DU Libraries website for the most up to date information. 

  • Will I still be able to receive support from the IT@DU Help Desk?

    IT@DU Help Desk is deploying remote answering of Help Desk line by staff. In-person hours will be limited and may be ended if moving to telephone or online help only is desired.

    Call the help desk at 303-871-4700 or submit a ticket if you need support.

  • How is DU working to help community members with their technology needs?

    We’re temporarily suspending the requirement that passwords be changed every six months. In addition, DU is connecting faculty members who do not have Internet access to service providers.

    Comcast has also made its internet essentials free to new customers, and they've also made Xfinity WiFi hotspots free for everyone.

  • With many DU students now having to move off of campus and quickly make arrangements for travel, food and other basics, are there ways I can help with these needs in this time of crisis?

    Yes. To help students address, and cope successfully with, the unexpected challenges stemming from the COVID-19 pandemic, the University is accessing our Student Emergency Fund. The Student Emergency Fund provides financial assistance to currently enrolled DU students who are unable to meet immediate, essential expenses because of temporary hardship related to an unexpected situation. Funds are awarded to students as a grant. Unlike a loan, grants from the Student Emergency Fund do not need to be repaid. 

    In the midst of COVID-19, demand for our Student Emergency Fund at DU is very high, and many alumni and friends of the University have asked how they can help our students right now. We have established a simple process for donating to the Student Emergency Fund: Text SEFUND to 41444 and then follow the steps provided, or give online by going to this site. If you are interested in supporting the Fund in another way, please contact Advancement@DU.edu.

    For more information on our student outreach and support efforts, visit this site. We encourage you to share this link with students who may need help during this crisis.

  • What human service resources are available to Coloradans?

    Credit to the State of Colorado for this information...

    The Colorado State Emergency Operations Center activated 2-1-1 Colorado to connect Coloradans with human service resources statewide. Coloradans can reach 2-1-1 Colorado online at 211Colorado.org, by dialing 2-1-1 or texting your Zip Code to 898-211. Do not call 911 for COVID-19 questions unless it is a medical emergency.

  • Will we reduce tuition, especially if online teaching continues?

    Unfortunately, like most other colleges and universities, we have concluded that it is not possible for us to reduce tuition. Though we recognize that distance learning presents obstacles to the well-rounded college experience students receive on campus, we continue to deliver the high-quality educational experience you have come to expect from the University of Denver, and the value of a DU degree is in no way diminished in the marketplace.

    To help mitigate new financial circumstance, our Student Assistance Fund provides support to students who are unable to meet immediate, essential expenses because of a temporary, unexpected hardship. Our Office of Financial Aid also works with students and families who have experienced pay reductions and job losses, and may be able to provide additional assistance through their appeal process.

  • How are we maintaining consistent quality and value?

    Our faculty and staff are maintaining excellence and showing great creativity to ensure that students’ “synchronous” in-class time is enhanced and supplemented with online content, discussions, activities, assignments, office hours, and group work. Our students continue to receive all the usual support, from Academic Advising, Campus Life, University Libraries, Information Technology, the Health and Counseling Center, and more. And new online social programming is keeping our community engaged. We also hope to alleviate a tremendous amount of stress for students by offering them the option to choose a Pass Plus/Pass/No Pass option for grading in the spring 2020 quarter.

  • With all the other pressures front-and-center, how are you addressing inequities on campus, especially the concerns from the Native American community?

    In February, the Chancellor's office issued a letter that made our intentions public—to ensure that Native American students, staff, faculty, alumni, and communities are able to benefit fully from the education, programs, and scholarship that DU offers. The coronavirus has made us even more aware of the importance of putting equity at the forefront of every decision we make; and continuing the work we have started. We won’t rest until DU is an equitable, welcoming place for every member of this community. 

  • What new obstacles is COVID-19 presenting for Title IX investigations and accountability? How do you plan to address them?

    There’s no question that it is challenging for students to share their stories from a distance; but our Title IX work continues without interruption. We have established a remote process for continuing the work of the Office of Equal Opportunity & Title IX, including conducting investigations, presenting trainings, and fielding new reports. On the programming side, our peer educators and student groups continue to be very active on social media and with digital educational opportunities especially during April, which is Sexual Assault Awareness Month.

  • How many students live on campus now and how are we supporting them?

    Approximately 200 students remain on campus now, including some of our resident assistants. While respecting physical distancing, we are engaging our residents through Housing and Residential Education (HRE) programming as well as with the programming council, so they are not totally isolated. Food service is offered for take-out. Our staff keeps their halls safe and clean. RAs and HRE staff check in on students to make sure they are feeling connected and engaged.

    There were a number of questions regarding students during the May 6 town hall. We will provide additional guidance regarding students for Phase Three, as most students will not return to campus before Phase Three and it is premature to set guidance around student return. However, the small number of students who have been on campus since the crisis began will be encouraged to follow the Phase Two guidance and will be included in those procedures as we transition to Phase Three.

  • How will the budget impact the hiring of key positions such as the vice provost of inclusive excellence and the dean of the engineering school?

    We will continue our national search for the vice provost in the fall. In the meantime, we are seeking internal nominations for an interim to begin serving on July 1. The search for the dean of the Ritchie School will also proceed with the goal to have this leadership position filled as quickly as possible.

Health, Wellness & Prevention

  • Will DU clinics remain open during this crisis?

    The Health and Counseling Center (HCC) remains committed during this public health crisis to promote student success by providing comprehensive and integrated healthcare, counseling, advocacy, health promotion, and recovery support and services. The HCC continues to provide holistic care in the following ways:

    The HCC is open 8 a.m. to 5 p.m Monday through Friday except for Tuesdays when we are open from 9 a.m. to 5 p.m. Appointments are available to schedule either in-person or via telehealth.

    For employees who are operating the clinics...

    All clinics should:

    • Implement hygiene and cleaning protocols to be followed by clinic staff.
    • Anticipate lower staff capacity and identify services that can be downsized and those that should be prioritized.
    • Prepare telehealth services consent forms to move clients to remote services when possible or necessary. Contact health and counseling for a HIPAA approved template.
    • Move services to telehealth whenever possible or provide a hybrid telehealth/in-person model that fits the needs and size of the clinic population served.
    • Support clinicians and supervisors in coping with stressors and finding work formats they are comfortable with.
    • Allow for leniency and flexibility for clinicians and supervisors to have a choice in whether to work on campus without requiring reason/rationale.
    • Encourage remote supervision when possible.
    • Support student trainees in completing required training hours through allowing remote services, video recording of sessions with client permission for supervisor observation, or makeup of training hours at a later date.
    • Create contingency plans for if campus closes, including messaging for notification of closure, the offer of telehealth and/or referral to community-based safety net services.
  • What do I do if I feel sick?

    We are asking employees who are demonstrating cold or flu-like symptoms to please remain home and not come to work, even if they have had no known contact with a potentially infected individual. Employees should immediately notify their supervisor, contact their medical provider, and follow up to advise their supervisor of what guidance the medical provider has given.

    Students, if you are experiencing symptoms, call the Health & Counseling Center (HCC) at 303-871-2205 first before showing up at the clinic. Staff at the HCC will determine whether or not you should be seen in their office or an emergency room.

    In order to make things easier for students, we have also made the 303-871-2615 nurse triage number available 24/7.

  • Can I get tested for COVID-19?

    Health care providers only can request a test for the virus that causes COVID-19. Those requests are made in alignment with guidelines from county or state public health offices. Approvals are based on symptoms and on risk factors such as your travel history or exposure to individuals known to have the disease. For this reason, walk-in testing is not available at any health care facility in the region, including the Health & Counseling Center on campus.

    If you are experiencing respiratory symptoms, please call your health care provider first. Please follow the directions in the “What do I do if I feel sick?” question if you are ill.

  • How do I keep myself and others healthy and safe?

    Please continue using everyday guidance for preventing illness.

  • What if I have underlying health issues or am caring for someone who does?

    According to the CDPHE in conjunction with the CDC, people with preexisting health conditions such as heart disease, diabetes and lung disease are at higher risk to develop complications from a COVID-19 infection. They recommend that people at higher risk of severe illness should stay home and away from public places. 

    If you are immunocompromised or caring for someone who is—or if you have other health issues that make you particularly vulnerable to COVID-19—you will not be required to return to campus once we begin slowly bringing employees back.

  • How should I clean and disinfect communal spaces?

    The CDC recommends cleaning and disinfecting frequently touched surfaces (e.g., doorknobs, tables, keyboards, light switches). Use a disinfectant registered with the U.S. Environmental Protection Agency (EPA) or a 10% bleach/water solution to clean surfaces. Please avoid putting disinfectant gels or liquids on electronics and other equipment, including elevator buttons, unless they have been indicated as safe to use on those devices.

    The University’s staff in facilities cleans and disinfects all communal bathrooms, surfaces and buildings daily. We have also ordered 200 cleaning buckets and supplies for the residence halls where there are private bathrooms. At least five buckets will be made available for check-out at each residence hall front desk.

  • Do you have information regarding Kaiser Permanente's response to COVID-19?
  • What if I've had close contact with someone who has been confirmed positive with COVID-19 or is awaiting results?

    DU employees who have had close contact with an individual who has been confirmed positive for C19 or is awaiting results of a C19 test are asked to quarantine at home for 14 days or until an outstanding test has come back as negative.

    Close contact is defined as “within six feet, for more than 10 minutes” to a person with symptomatic C19 “during the period from 48 hours before symptoms began until an individual meets criteria for discontinuing home isolation.”

  • What if I've had casual contact with someone who has been confirmed positive with COVID-19 or is awaiting results?

    DU employees who have had casual contact (not meeting the close contact definition) with a confirmed-positive or awaiting-test-results individual are asked to practice self-monitoring.  

    According to the Centers for Disease Control and Prevention (CDC), self-monitoring should include regularly checking your temperature and watching for signs of a respiratory illness, such as fever (>100.3 F), cough or shortness of breath. During self-monitoring, individuals should limit their interaction with others. 

  • What if I've been exposed to surfaces occupied by individuals who are either confirmed-positive or awaiting results of a COVID-19 test?

    The CDC does not recommend quarantining individuals who may have been exposed to surfaces that were once occupied by individuals who are either confirmed-positive or awaiting results of a C19 test. Frequent handwashing and avoiding touching one’s face will prevent surface-to-person transmission.

Looking for More Information on the DU Health & Counseling Center (HCC)?

View HCC FAQs

Travel

  • How are my potential travel plans impacted by the recent Presidential Proclamation – travel ban?

    President Trump issued a proclamation on March 11th informing the public that foreign nationals who have been in or through Europe (defined as the Schengen Area) in the past 14 days will not be able to travel to the U.S. for 30 days, effective Friday, March 13th at midnight EDT. This ban is similar to the ban that the U.S. imposed on foreign nationals who had been in or through China when the virus first broke in January. The Department of Homeland Security (DHS) published the following guidance for your reference.

    If you are U.S. citizen or a legal permanent resident, our understanding is that you will be allowed to return to the U.S. within the next 30 days; however, you may undergo additional screenings upon return and could face quarantine or restrictions on your movement. Keep a close eye for flight cancellations and directives regarding arrival restrictions as your itinerary may be impacted. 

  • Are there any current travel restrictions in place for University travel?

    At this time, travel is prohibited. If individuals travel, they are required to self-quarantine for 14-days before returning to campus.

    Based on elevated international and domestic travel warnings recently issued by the Centers for Disease Control & Prevention and the U.S. Department of State, the University will be cancelling all international programs for the summer quarter and strongly recommends the suspension of all international travel until June 30, 2020. This will include all study abroad programs, experiential travel, and other group travel for students and faculty. 

  • I recently returned home from an international trip. Do I need to self-isolate?

    Yes. The CDC is now asking all travelers who travelled internationally during the past 14 days to:  

    • Stay home for 14 days from the time you returned from travel, monitor your health and practice social distancing. Social distancing means staying out of crowded places, avoiding group gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible. 
    • If you get sick with fever (100.4°F/38°C or higher), cough, or have trouble breathing: 
      • Seek medical advice. Call ahead before going to a doctor’s office or emergency room. 
      • Tell your doctor about your recent travel and your symptoms. 
      • Avoid contact with others. 
      • Do not travel while sick. 
      • Cover your mouth and nose with a tissue when coughing or sneezing. 
      • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer that contains at least 60% alcohol. Soap and water should be used if hands are visibly dirty. 
  • What if I am planning to travel internationally for academic or business-related activities in the near future?

    Only essential international travel is permissible, and we are strongly recommending that all non-essential international and domestic employee travel be avoided until June 30.

    Essential travel is defined as travel that is required to: preserve the safety and security of students, faculty, staff, research subjects and research activity and which is not possible to be postponed. Essential travel is absolutely and immediately necessary. Essential travel does not include travel to attend professional or educational conferences. Conferences are just one example of non-essential travel – other activities will also be considered non-essential travel.

    If you feel that your upcoming travel constitutes as essential travel, share your intended travel plans and rationale with risk@du.edu. This information will be shared with the relevant individuals who will determine whether or not your travel is essential.

    In light of the fast-changing travel environment, the University recommends all future University travel for faculty and staff be booked through the online travel booking tool (Pioneer Travel and Expense) or by contacting Christopherson Business Travel directly at (800)-285-3603 or DUTravel@cbtravel.com. This eliminates the personal financial risk of a trip being canceled. If you have questions regarding travel booking or canceling an existing flight, please contact Shared Services at 303-871-7420 or Shared Services. For personal travel, travelers may want to consider purchasing travel insurance from a reputable vendor. 

  • Who should I speak with if I am currently overseas for University-related travel and have questions?

    You can contact the University’s International Travel Risk Analyst or contact International SOS — our security and emergency assistance provider — directly any time to speak with a medical and/or security specialist to discuss the current situation and ask any questions that you may have. You can contact ISOS directly by calling +1 215-942-8478 and provide them with our member ID: 11BSGC000067.

  • I heard that the CDC and Department of State recently issued several new travel and health advisories. Is this true?

    Yes. The CDC also issued a Global COVID-19 Level 3: Avoid Nonessential Travel warning.

    The Department of State (DOS) issued a Global Health Level 4 Advisory – Reconsider Travel on March 31. In this advisory, the DOS states "to avoid all international travel due to the global impact of COVID-19. In countries where commercial departure options remain available, U.S. citizens who live in the United States should arrange for immediate return to the United States, unless they are prepared to remain abroad for an indefinite period."

  • Can I be reimbursed for airfare if my University-related meeting/conference was canceled?

    The preferred and best methods of purchasing DU-related travel are Pioneer Travel & Expense (Concur), the University’s dedicated online booking system, or Christopherson Business Travel (CBT), the University’s contracted travel management company. The preferred methods offer many benefits (cost savings, ease of use, time savings, traveler support and duty of care), but at a time of significant travel disruption using these recommended tools will ensure you’ll have no issues if travel is canceled.

    University-related travel should be booked through the Pioneer Travel and Expense System (Concur).  If you booked your own travel outside of this system, you may be reimbursed subject to departmental approval. Travel that has been canceled for March and April due to COVID-19 coronavirus concerns should be submitted in an expense report to Pioneer Travel & Expense (Concur) along with documentation of the cancelation and any credits that were received.  If the University reimburses you for canceled travel, the flight credit should be used for future University travel. 

  • What if the airline cancels my flight?

    If cancelations are made by the airline, the airline will typically reimburse the airfare cost or allow the full value of the ticket to be used for future travel within one year of the booking date.

  • How do I cancel my flight?

    To cancel a domestic flight booked online through Pioneer Travel and Expense (Concur), please log in to the system and then select Travel > Trip Library. From there, you will see your upcoming trips and the option to select 'Cancel' on the right side of the page. Canceling through the system will give you a flight credit (depending on the airline) that can be used when booking future University related travel.

    To cancel an international flight booked by calling CBT or online using Pioneer Travel and Expense (Concur), please email CBT at DUTravel@cbtravel.com or call a CBT travel agent at 800-285-3603. There will be no agent fees for calling to cancel your trip. Depending on the airline and the fare that you purchased a flight credit may be issued that can be used when booking future DU related business travel (fees will apply to reissue the ticket). 

    If you booked airfare outside of CBT/Concur, using either a p-card or a personal credit card, please contact the airline to cancel your flight.  

  • Will airline change fees be waived for flight cancellations/re-bookings due to COVID-19?

    Delta,  United,  and  American  have  waived change fees  for  any  ticket  issued before March 9 for travel taking place March 1-April 30, 2020. The  new  travel  must  originate  on  or  before  December  31,  2020,  be  rebooked no later than December 31, 2020, and the ticket reissued on or before December 31, 2020.  For  flights  booked  in  March/April  2020,  Delta,  United,  and  American have outlined the following peace-of-mind waiver policies:

    • Delta  has  waived  change  fees  to  reissue  any  ticket  booked  March  1-April 30, 2020. The new travel must be rebooked and originate by February 28, 2021. This change fee waiver is only valid one time per ticket. (See Delta’s Coronavirus Travel Updates)
    • United has waived change fees to reissue any ticket booked March 3-31,  2020.  New  travel  must  be  completed  within  one  year  of  original  ticket  purchase  date.  This  change  fee  waiver  is  only  valid  one time per ticket. (See United’s Travel Notices)
    • American  Airlines  has  waived  change  fees  to  reissue  any  ticket  booked Mar 5-31, 2020 for travel taking place March 5, 2020-January 30,  2021.  The  new  ticket  must  be  reissued  prior  to  the  departure  date  of  the  original  ticket  and  the  new  travel  must  be  completed  within  one  year  of  original  ticket  purchase  date.  This  change  fee  waiver is only valid one time per ticket. (See American’s Travel Alerts)

    To change or cancel any flights that meet these requirements, travelers can  reach  out  to  any  Christopherson  travel  advisor  for  assistance  or  make  these  changes  themselves  in  Concur.  Please  note  that  change  fees do still apply if the flight falls outside an airline’s waiver policy.

    Southwest  has  not  suspended  any  scheduled  flights  or  routes  at this  time.  However,  if  company  policy  dictates  that  travelers  need  to  cancel/change  flights,  Southwest  does  not  charge  change  fees and  original  funds  can  be  applied  to  future  travel.  (See  Southwest’s  Coronavirus Updates)

    For a non-exhaustive summary of additional airlines’ latest announcements see BCD Travel’s update

  • If the conference I am scheduled to attend is canceled what should I do?

    Reach out to the conference directly to receive a refund for registration fees. Attach cancellation information as a receipt in Pioneer Travel and Expense when submitting your expense report.

  • How do I cancel my hotel reservation?

    If you booked your hotel through Concur, you can either cancel the hotel in Pioneer Travel and Expense (Concur), or email CBT at DUTravel@cbtravel.com or call a CBT travel agent at 800-285-3603. There will be no agent fees for calling to cancel your trip. 

    If you booked directly through a conference hotel or on your own, please call the hotel. If a refund is not allowed, please attach the documentation as a receipt in your expense report. Reimbursement will be contingent upon departmental approval.

  • What should I do if a DU sponsored guest cannot travel to campus?

    Instruct the guest to cancel their flight and email the cancellation confirmation. Submit the expense as you normally would and include the documentation as a receipt.  It is important to understand that the flight credit will accrue to the sponsored guest and not to the University. If their trip is rescheduled they should use this credit if possible.

    Pioneer Travel and Expense (Concur) is available for guest travel and should be used to book flights for guests.  Please consult with Shared Services before committing to future travel arrangements for campus visitors.

  • What should I know about future travel that has not been booked?

    Book all future airline travel through Pioneer Travel and Expense (Concur), by calling Christopherson Business Travel directly at 1-800-285-3603, or by emailing CBT at DUTravel@cbtravel.com. Due to changing travel restrictions, try to wait until 21 days before your trip to book travel. The University will continue to monitor the situation and update travel restrictions.

  • Who should I contact with Travel and Expense questions?

    Contact Shared Services at 303-871-7420 or via email at sharedservices@du.edu.

  • Where can I find current information on travel restrictions?

    Check this website frequently for current travel restrictions and procedures.

  • How should I book official University travel?

    The University recommends all future travel for faculty and staff be booked through the online travel booking tool (Pioneer Travel and Expense), or by contacting Christopherson Business Travel directly at (800)-285-3603 or DUTravel@cbtravel.com. This eliminates the personal financial risk of a trip being canceled. If you have questions regarding travel booking, please contact Shared Services at 303-871-7420.

  • What about fall study abroad?

    The University has decided to cancel all Office of International Education (OIE) undergraduate study abroad programs for the fall term. In addition to DU partner programs, this cancellation also extends to unaffiliated study abroad programs (AUP/UPP). 

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About COVID-19

  • What is Coronavirus?

    On February 11, 2020, the World Health Organization (WHO) announced an official name for the disease that is causing the 2019 novel coronavirus outbreak, first identified in Wuhan, China.

    The new name of this disease is coronavirus disease 2019, abbreviated at COVID-19. In the name, "CO" stands for "corona," "VI" for "virus," and "D" for "disease." Formerly, this disease was referred to as "2019 novel coronavirus" or "2019-nCoV."

  • What are the most reliable sources to get updated information about COVID-19?

    The Colorado Department of Public Health & Environment (CDPHE) has set up a hotline for questions about COVID-19. You can call CO-Help at 303-389-1687 or 1-877-462-2911. You can email COHELP@RMPDC.org for answers in English and Spanish (Español), Mandarin (普通话) and other languages.

    The Centers for Disease Control and Prevention (CDC) provides COVID-19 updates on its website at noon on Mondays through Fridays.

    The World Health Organization also has provided a variety of advice to the public in the form of myth busters about COVID-19 to help eliminate the spreading of misinformation.

  • How does COVID-19 spread?

    Because this is a new coronavirus, we are still learning how it spreads, but it is currently believed that it spreads like other respiratory viruses — by people with the infection coughing and sneezing. These droplets are inhaled by other people or moved to the eyes, nose or mouth by contaminated hands.

  • What are the symptoms of COVID-19?

    Symptoms may appear 2-14 days after exposure and include fever, cough and shortness of breath. Reported symptoms have ranged from mild to severe, resulting in death for some confirmed coronavirus disease 2019 (COVID-19) cases.

    For a listing of symptoms, visit the CDC's website.

  • What should I do if I’m experiencing symptoms?

    Students, if you are experiencing symptoms, call the Health & Counseling Center (HCC) at 303-871-2205 first before showing up at the clinic. Staff at the HCC will determine whether or not you should be seen in their office or an emergency room.

    Faculty and staff, you should call the advice number on your Kaiser Permanente membership card for further instructions. It’s important to contact your provider before you come in. Calling ahead helps you get directed to the most appropriate care so that you can be advised about any precautions that may be necessary to protect other members, patients and employees.

  • What should I do if I am anxious about a COVID-19 outbreak in Colorado?

    If you are a University employee, you can use SupportLinc, our Employee Assistance Program. DU employees and their family members can access counseling and receive professional referrals to other experts by calling 1-888-881-LINC [5462] or by logging in to the SupportLinc website with the username: universityofdenver. 

    Students should call the Health & Counseling Center at 303-871-2205 for support. Students can also reach out to Student Outreach & Support, which is a University resource where trained staff members ensure students are connected to appropriate campus resources, have a plan of action to meet your goals, and learn how to navigate challenging situations. Activate these services by completing a SOS Referral at sos.du.edu or by calling 303-871-2400.