Families

Housing

Visit the Housing FAQs page for more information.

COVID-19 and My Student's Health

  • Are there any cases of COVID-19 on campus?

    At this time, while the majority of our employees are working remotely and most of our students are not living on campus, the University is operating with essential staff to serve the needs of the University and students who remain on campus at this time. In the midst of this global health crisis and always, the health and safety of our community is our foremost priority.

    A recent news report that stated there in an outbreak of seven positive COVID-19 cases at the University of Denver is misleading. The cases that are referenced are previous cases. Of the seven positive confirmed cases, five of them were confirmed in April and two in May. The last confirmed positive case was May 23.

    No students on campus have reported that they have been confirmed positive. In each instance, we follow the advice of public health and medical professionals as to best practice responses. The University follows recommended notification protocols to those who may have had high-risk exposure.

  • What if my student becomes ill for an extended period of time and falls behind academically?

    The University is committed to students' academic success and progression. This will be handled on a case-by-case basis. It is important to know that symptoms of COVID-19 are often mild and it is the expectation that students continue their coursework online should they be isolated or quarantined. 

    When students experience an illness and are unable to complete their course requirements, they may request a Medical Withdrawal by following guidance from our Student Outreach and Support office, http://du.edu/studentsupport.  All situations of illness will be handled on a case by case basis.

  • Who will be on campus to support students who are sick?

    A variety of campus health and counseling staff will be available on campus to serve those who are sick. The University continues to follow all HIPAA, FERPA, CDC and public health guidelines in terms of care.  

  • Will students be transported off campus if they tested positive or will they stay in campus housing?

    Per the recommendation of the CDC and public health officials, those who test positive will be asked to self-isolate and quarantine where they are and stay there. This will prevent the further spread of the COVID-19 virus. 

  • What should my student do if my student plans to return to campus after visiting an area with sustained outbreak?

    The University asks that you self-quarantine in your current location for two weeks and not return to campus unless you have housing insecurity needs. In that situation, we will work with you accordingly and students with housing issues should email housing@du.edu to have their questions routed to the right person.

  • What happens if my student gets sick while living in a residence hall?

    In order to prevent more cases of the COVID-19 virus, the current recommendation from the CDC is to self-isolate and quarantine in the current location. It is not recommended that your student travels or moves to another location. 

  • What happens if someone in the dorm is diagnosed with COVID-19?

    If someone tests positive for COVID-19, the local health department will contact that person and initiate an investigation. The results of the investigations will determine next steps for limiting the exposure risk to others. This could include quarantining a floor in a residence hall community or recommendations for a wider scope of quarantine and/or deep cleaning if the case originated in an apartment, office building or open suite area.

  • Can the health center administer tests for COVID-19 or does my student have to go somewhere else?

    If your student is experiencing symptoms of fever, cough, shortness of breath, call the HCC at 303-871-2615. Students with these symptoms are advised to not visit the Health & Counseling Center (HCC) without a phone consultation. Staff at the HCC will determine next steps.

    Health care providers only can request a test for the virus that causes COVID-19. Those requests are made in alignment with guidelines from county or state public health offices. Approvals are based on symptoms and on risk factors such as travel history or exposure to individuals known to have the disease.

    Should testing be needed, a HCC staff member will give students information about next steps. Walk-in testing is generally not available, including at the Health & Counseling Center (HCC) on campus.

  • What can my student do to maintain their mental health and well-being?

    Students should call the Health & Counseling Center at 303-871-2205 for support. Students can also reach out to Student Outreach & Support, which is a University resource where trained staff members ensure students are connected to appropriate campus resources, have a plan of action to meet their goals, and learn how to navigate challenging situations. Activate these services by completing a SOS Referral at sos.du.edu or by calling 303-871-2400.

  • Can my student get care from the Health & Counseling Center even if they are at home?

    Yes. The DU Health & Counseling Center is prepared to go online with medical and counseling services. Visit https://myhealth.du.edu/

  • What health and safety services will DU provide to the community once we've returned to campus?

    DU will offer additional medical services to test, monitor and track the coronavirus.

    The healthcare subcommittee will soon identify healthcare providers that can augment the University’s capacity to test students, staff and faculty for the coronavirus. The University has already deployed a comprehensive symptom monitoring system and will implement contact tracing and other virus surveillance approaches. The exact methodology is actively under discussion.

  • I'm concerned that other students may not adhere to COVID-19 guidelines. How do you plan to safe and healthy behaviors on campus?

    We will adapt our Student Code of Conduct to include new expectations around wearing facial coverings and following physical distancing guidelines. Our Health Promotion team is also leading a group of campus partners and students to create programming that will help students understand their responsibility to follow all health and safety guidelines.

Miscellaneous

  • Will all classes be online?

    Because our 2020 summer session will be offered 95% online for undergraduate credit hours and 80% for graduate credit hours, we will be less vulnerable in summer to impacts of the coronavirus. While most of our summer courses will be online as originally planned, we will offer a very limited number of experiential face-to-face courses.

    We plan to reopen with face-to-face classes when we begin our fall quarter in mid-September, even if it must be modified in some way. Should any modifications be necessary to this decision about face-to-face delivery of fall classes, those changes will be communicated no later than July 15.

    Fall 2020 courses will be comprised of a mix of in-person, hybrid and online delivery types.

    • Each unit will offer a variety of in-person classes that include the level of engagement and interaction for which DU is known. When assigning classroom space, we will prioritize these high-impact learning courses, as well as those that are most dependent on physical participation in order to be successful.
    • Hybrid courses will combine online delivery with some in-person teaching, to ensure that specific learning outcomes and experiences are achieved with creativity and meaningfulness. While subgroups of students may meet in-person on different days of the week, and exams may be offered online, these courses will satisfy all accreditation and visa requirements.
    • Online instruction will be reserved for large courses that cannot be delivered on campus in a healthy or safe manner; and those that can be most successfully delivered without compromising the content or the student experience.
  • Are campus visits, tours or sessions impacted at this time?

    The Admissions office is open virtually. The experience includes an information session, our virtual tour, and the DU student experience.

  • Should my student travel to see family?

    Please follow all travel alerts—both domestic and international—closely. Please ask your student to discuss travel plans and share detailed itinerary with families and emergency contacts. 

  • What if students don’t have Wi-Fi at home? Should they stay on campus instead of planning to spend spring quarter at home?

    At this time, students may choose to stay on campus if they don’t have access to Wi-Fi at home, or if they have another need to stay on campus in order to continue their educational progress. Housing and Residential Education is working with students to determine the reasons they may want to stay on campus and how to best serve them.

  • What financial assistance resources are available to students during this crisis?
    • Student Assistance Fund (SAF) 
      • Purpose: The Student Assistance Fund provides limited financial assistance to currently enrolled University of Denver students who are unable to meet immediate, essential expenses because of temporary hardship related to an unexpected situation. (Request examples: Supplies for self-quarantine, funds for traveling home, concerns about food insecurities.)
      • How to apply: Click here to submit an application to the SAF
        • Documentation is required for the Student Assistance Fund Process. State, local policies, and company support options are rapidly evolving in response to COVID-19.  Therefore, when considering fund requests related to rent and utilities, documentation is needed that demonstrates landlords and utility companies are reporting students to collection companies, evicting students, or disconnecting services to move forward with the Student Assistance Fund in order to address student need.
    • For Rent & Utility Requests: During the COVID-19 crisis students are being directed to their local governments for guidance on support with Rent and Utility resource requests.
      • Denver Resources: City of Denver’s Temporary Rental and Utility Assistance Program
      • Resources for those outside of the City of Denver:
        • Please work with your local governments regarding resource options within your city.
        • If requested, a case manager can work with you to help identify resources within your home city. 
  • How does the University plan to conduct orientation for new students?

    Throughout the summer we will engage new students and their families in a virtual orientation program including Canvas modules, webinars and remote events. We are currently developing a plan for a staggered move-in process and a fall cohort Discoveries Orientation that will include a blend of small in-person experiences, as well as virtual programming.