How it Works
Confirmed Positive Case
National Jewish Health informs the COVID communicator of a positive case or a community member self-submits their positive results via email, phone, text or through the Everbridge app.
A trained DU contact tracer determines where the positive individual was on campus and with whom they had contact during the 10 days prior to the positive individual’s testing. This will include information from the interviewed individual who is positive, from the digital app, and from verified records (e.g. registrar data).
The tracer reaches out to the individual first and then notifies anyone who was believed to have been in close contact or in the vicinity of the individual who tested positive.
Depending on the duration of exposure and proximity to the positive individual, the contact tracer will suggest a course of action to those exposed.
Close contact: Within six feet of a positive individual for 15 minutes or more
Recommendation: Quarantine; required to remain off campus for 14 days from exposure
In the vicinity: In the same room at greater than six feet for more than 15 minutes or within six feet for fewer than 15 minutes
Recommendation: Continue monitoring your symptoms as generally required
Exposed individuals can opt to be tested at DU’s testing facility for free, either through an appointment or by walking up to the testing site, located in the parking lot of the Ritchie Center.
- Please wait to take a test until five days after exposure.
- Because of the virus’s incubation period, a negative test will not shorten the required quarantine window for those exposed at close contact.
We're In This Together.
Data is hosted securely by Everbridge. DU will not require students, faculty and staff to use Everbridge nor will they be required to utilize all of the features, but we want to share with you the benefits of using the app and address concerns that you may have.
The most significant benefit of wide community usage of Everbridge’s Bluetooth proximity tracing is that our efforts will not rely upon the memories of those who test positive.
Proximity tracing information is stored on the user’s phone. Users will be notified when someone they have been in proximity of receives a positive test result.
We need at least 60 percent of the on-campus DU community to use the Everbridge Bluetooth Proximity Tracing feature in order to effectively conduct contact tracing. Let's DU this.
Using Everbridge for contact tracing is optional, but reporting symptoms is mandatory. If you opt not to use Everbridge, you can report your symptoms here.
We recommend that you read the instructions carefully before downloading Everbridge.
How Your Data Is Processed & Protected
Data related to contact tracing will be stored in secure servers hosted by Everbridge. The company has several third-party security certifications.
- NIST 800-53
- FedRAMP 3PAO
- ISO 27001
- DHS – TSP
- EU-US Privacy Shield Framework
Several systems feed into your DU electronic medical record.
- National Jewish Health Test Processing
- Your PioneerWeb "Back to Campus" Survey
- Student Information System
- Everbridge Contact Tracing App
Contact Tracing FAQs
- How is contact tracing conducted? If it is optional, will it be useless for me and others if most people opt out?
How is DU working with the department of health on testing and tracing strategies?
As required, DU’s Deputized Institutional Reporter is in contact with the Denver Department of Public Health regularly. We have set up a strong working relationship over the past five months that has supported both of our efforts.
If I don’t want to download an app, is there another way to provide symptom monitoring information?
Community members can enter the information here; no phone or app needed. Contact tracing can be done digitally or manually. Bringing a large portion of the community into the digital system reduces the load and enhances the response time of the manual process.
What if someone refuses to install the app?
We strongly encourage the use of the digital app to help the DU Community be healthy and informed, but we will not require it. To date, we have not encountered individuals not open to participating in manual contact tracing. If required, we will enlist help with contact tracing from public health officials if resistance occurs.
Will there be a way to do symptom monitoring other than via cell? If so, how?
Twice-daily symptom monitoring does not have to be done on a cellular phone. Individuals can access the symptom monitoring survey here. We will integrate the new symptom-monitoring system with the digital contact tracing app. Digital contract tracing is a Bluetooth-based technology that does require smartphone capacity. The higher the compliance rate in our community, the better the outcomes, but we recognize that 100 percent compliance is unlikely. If some individuals cannot download the app, we will still need them to complete the twice-daily symptom monitoring protocol.
Will the identities of individuals confirmed positive for COVID-19 be shared with those exposed?
No. Only DU’s contact tracers trained on confidentiality will know the identities of those confirmed positive, as they will need to interview them to conduct manual contact tracing. DU and Everbridge will store and protect all health information, including the identities of DU community members who have tested positive for COVID-19 in accordance with applicable privacy laws and University privacy policies.
Who is conducting contact tracing at DU?
All manual contact tracers are DU employees. Each tracer is trained on confidentiality and privacy. This is consistent with DU’s approach to contact tracing since March, and we are currently growing our team to meet the demands of having more people on campus.
Will we get a notification in Everbridge if we have been exposed to someone confirmed positive for COVID-19?
No. You will be quickly contacted by a trained DU contact tracer.
What do I need to do to participate in digital contact tracing using my phone?
On apple, download the Everbridge contact tracer app, login and make sure it always running in the background. Make sure you have allowed Bluetooth for your Everbridge contact tracing app. On android, download the Everbridge app, login and make sure it always running in the background. Make sure you have allowed location and Bluetooth for your Everbridge contact tracing app. For more details go to https://www.du.edu/coronavirus/health-wellness/contact-tracing/privacy.
How do I download the Everbridge app?
Please visit https://www.du.edu/coronavirus/health-wellness/contact-tracing/download for instructions. Please read the instructions completely before downloading and logging into your app. The app can only be downloaded on your smartphone.
How do I login to my Everbridge app?
Use your email and PioneerWeb password. You will not be prompted after the first login unless you log out of the app, reinstall the app, or change your Pioneerweb password.
What happens if un the Apple contact tracer app, my DU credentials do not work in the main login page when I open the app?
In the contact tracer app, click on the single sign on link in the login page, enter DUCT20 as the single sign-on phrase and then you will be prompted to login with your DU credentials.
What happens if I get an invalid user when I login to the app with my DU credentials?
If you are not expected to be on campus, you are not in Everbridge. If you have entered the correct credentials and get this error, then you are not in Everbridge. If you believe this is a mistake, please contact firstname.lastname@example.org.
I am in the Everbridge app, how do I complete my symptom checker or self-report a COVID positive test?
On iPhones, access the symptom checker and self-report button within the contact tracer app. On Android, access the symptom checker and self-report buttons by clicking on the shield in the bottom right within the Everbridge app. Save the email or notification you receive with a green card, in case you are asked to present proof that you have completed the daily symptom checked and are eligible to come to campus.
Why have I stopped getting text notifications as a reminder to take the symptom monitor?
If you are a student, please make sure you have downloaded and logged into the appropriate Everbridge app on your phone and have provided DU with a mobile number to receive official communications. You can opt in for official text communications in PioneerWeb Student Tab -> Student Information -> Notification Preferences.
If you are an employee, please make sure you have downloaded and logged into the appropriate Everbridge app on your phone and have provided DU with a mobile number for urgent notifications. If an employee does not have an urgent notification #, we use their cell number if one exists.
If you have either not downloaded and logged into the app or have not provided DU with the appropriate mobile numbers, you will receive an email reminder.
If I uninstall Everbridge, will I stop getting my text reminders?
If you downloaded the app and logged into the app even once, Everbridge thinks you have the app and this cannot be change even if you uninstall the app or through the back end. The only option would be for students to opt-out of official communications in PioneerWeb and employees will need to opt out of urgent notifications and remove their cell phone # from PioneerWeb. None of these actions are advisable.
Why do I get an invalid link error when I click on the link to open the Everbridge app in the reminder email and text?
These links are only used to launch the app on your phone. The Android link launches the Everbridge app and the apple link launches the Everbridge Contact Tracer app.
The PioneerWeb Symptom monitoring used to ask if I am coming to campus. That option is not available in EverBridge symptom monitor. If I am not coming to campus, should I just take the survey in PioneerWeb?
We care about every one of our community member’s health. If you are expected to come to campus, we would like to know if you are experiencing symptoms. If you have COVID-19 symptoms, you will not be able to access the campus for 10 days.