Contact Tracing

A description of the contract-tracing process can be found in the action plan (pages 9-10) and the protocol for receipt of a positive test. Yes, this process does require community compliance.

As required, DU’s Deputized Institutional Reporter is in contact with the Denver Department of Public Health regularly. We have set up a strong working relationship over the past five months that has supported both of our efforts.

Community members can enter the information here; no phone or app needed. Contact tracing can be done digitally or manually. Bringing a large portion of the community into the digital system reduces the load and enhances the response time of the manual process. 

We strongly encourage the use of the digital app to help the DU Community be healthy and informed, but we will not require it. To date, we have not encountered individuals not open to participating in manual contact tracing. If required, we will enlist help with contact tracing from public health officials if resistance occurs.

Twice-daily symptom monitoring does not have to be done on a cellular phone. Individuals can access the symptom monitoring survey here. We will integrate the new symptom-monitoring system with the digital contact tracing app. Digital contract tracing is a Bluetooth-based technology that does require smartphone capacity. The higher the compliance rate in our community, the better the outcomes, but we recognize that 100 percent compliance is unlikely. If some individuals cannot download the app, we will still need them to complete the twice-daily symptom monitoring protocol.

No. Only DU’s contact tracers trained on confidentiality will know the identities of those confirmed positive, as they will need to interview them to conduct manual contact tracing. DU and Everbridge will store and protect all health information, including the identities of DU community members who have tested positive for COVID-19 in accordance with applicable privacy laws and University privacy policies.

All manual contact tracers are DU employees. Each tracer is trained on confidentiality and privacy. This is consistent with DU’s approach to contact tracing since March, and we are currently growing our team to meet the demands of having more people on campus.

No. You will be quickly contacted by a trained DU contact tracer.

On apple, download the Everbridge contact tracer app, login and make sure it always running in the background. Make sure you have allowed Bluetooth for your Everbridge contact tracing app. On android, download the Everbridge app, login and make sure it always running in the background. Make sure you have allowed location and Bluetooth for your Everbridge contact tracing app. For more details go to https://www.du.edu/coronavirus/health-wellness/contact-tracing/privacy.

Please visit https://www.du.edu/coronavirus/health-wellness/contact-tracing/download for instructions. Please read the instructions completely before downloading and logging into your app. The app can only be downloaded on your smartphone.

Use your email and PioneerWeb password. You will not be prompted after the first login unless you log out of the app, reinstall the app, or change your Pioneerweb password.

In the contact tracer app, click on the single sign on link in the login page, enter DUCT20 as the single sign-on phrase and then you will be prompted to login with your DU credentials.

If you are not expected to be on campus, you are not in Everbridge. If you have entered the correct credentials and get this error, then you are not in Everbridge. If you believe this is a mistake, please contact covidcoordinator@du.edu.

On iPhones, access the symptom checker and self-report button within the contact tracer app. On Android, access the symptom checker and self-report buttons by clicking on the shield in the bottom right within the Everbridge app. Save the email or notification you receive with a green card, in case you are asked to present proof that you have completed the daily symptom checked and are eligible to come to campus.

If you are a student, please make sure you have downloaded and logged into the appropriate Everbridge app on your phone and have provided DU with a mobile number to receive official communications. You can opt in for official text communications in PioneerWeb Student Tab -> Student Information -> Notification Preferences.

If you are an employee, please make sure you have downloaded and logged into the appropriate Everbridge app on your phone and have provided DU with a mobile number for urgent notifications. If an employee does not have an urgent notification #, we use their cell number if one exists.

If you have either not downloaded and logged into the app or have not provided DU with the appropriate mobile numbers, you will receive an email reminder.

If you downloaded the app and logged into the app even once, Everbridge thinks you have the app and this cannot be change even if you uninstall the app or through the back end. The only option would be for students to opt-out of official communications in PioneerWeb and employees will need to opt out of urgent notifications and remove their cell phone # from PioneerWeb. None of these actions are advisable.

These links are only used to launch the app on your phone. The Android link launches the Everbridge app and the apple link launches the Everbridge Contact Tracer app.

We care about every one of our community member’s health. If you are expected to come to campus, we would like to know if you are experiencing symptoms. If you have COVID-19 symptoms, you will not be able to access the campus for 10 days.