Testing, Contact Tracing, Quarantine & Symptom Monitoring

Quarantine FAQs

  • What if I have an unavoidable event or work obligation during the 14-days before I come to campus?

    To start the fall term with a minimal prevalence of the virus that causes COVID-19 in our on-campus community, we are requiring all community members to quarantine for 14-days before their arrival date. We do understand exceptions will need to be made for those who must work, or are in training programs, for example. If this presents hardship, please contact COVIDcoordinator@du.edu to discuss your circumstances. Our expectation is that, even in the case of hardship, you will wear a face covering, avoid touching your face, maintain social distancing, practicing excellent hygiene and minimize all but the necessary exposure outside of your home.

  • What if I have to travel out-of-state during the term?

    DU’s travel policy states that travel should be limited to essential travel.

  • What date should I choose for my campus arrival date?

    If you are living on campus, your arrival date is your move-in date as provided to you by Housing and Residential Education. If you are not living on campus, please choose a date that allows you to follow our prior 14-day quarantine procedures and be able to participate on campus as soon as safely possible.

  • What if I have to quarantine or isolate during the term – will my professors have to accommodate me?

    DU is committed to supporting students to meet their requirements and stay on track during COVID-19. If you have to quarantine or isolate, all classes have in place a 2-week process for you to participate remotely. If it extends beyond the 2-weeks, all units have processes in place to help you either move to a different course or adapt. Please contact Student Outreach & Support.

  • What is the difference between quarantine and isolation?

    Quarantine refers to restricting movement and social contacts as a preventative measure among individuals who are not currently ill or positive for the virus. This allows us to reduce the prevalence of asymptomatic infected individuals on campus. Isolation refers to what happens once someone is confirmed or presumed positive for the virus that causes COVID-19 and refers to separating sick people with a contagious disease from people who are not sick.

  • Where will I be isolated on campus?

    We have reserved the Hilltop residence hall for isolation. This centrally located residence hall has a number of features that allow us to isolate actively (but not acutely) sick, presumed positive/tested positive but asymptomatic and exposed students in separate wings with support like meal delivery and medical check ins.

  • What if I already have Phase I, II or III access to campus?

    The new quarantine rules are designed to lower the prevalence of the virus on campus in anticipation of the return of a large portion of our community. Therefore, we are asking community members who have already been on campus to identify a fall term start date, and to follow extra precautions in the 14-days before that date, including limiting social contacts, wearing a face covering, practicing excellent hygiene, and following social distancing requirements. You can continue to work on campus, following our protocols.

  • I am traveling to Denver to come to DU and must do so during my 14-day quarantine period, how does this impact my quarantine?

    If you are traveling to DU in your 14-day quarantine window, please take extra precautions during travel. While traveling, wear a face covering, avoid touching your face, maintain social distancing to the greatest extent possible, practice excellent hygiene, and minimize all but the necessary exposure. Your quarantine continues once you arrive in Denver until the 14-day requirement has been met.

  • I am traveling by air following my 14-day quarantine, are there additional quarantine steps I need to take?

    If you are traveling to Denver following your quarantine, please adhere to all the same aforementioned protocols when you travel such as social distancing, etc. If you are a student flying or driving to campus, you do NOT need to begin a new quarantine phase once you arrive if your 14-day quarantine period has been met.

  • I am a commuter student living off-campus, how does this impact my quarantine?

    If you are returning to campus in the fall in person, you are required to quarantine at home as we describe for 14-days before your selected fall arrival date. You are also required to take a test for the virus that causes COVID-19 in that 14-day window.

  • Are students in completely online (never on campus) programs exempted from the quarantine requirement?

    For students who are enrolled in a completely online program, or who are completely online (meaning, they never come to campus, not just online for this quarter), they will be exempt from the required quarantine and testing.

  • What is the deadline to let DU know what my arrival date is?

    For law, please provide your arrival date by August 3. For the rest of campus, please provide your arrival date by August 31.

Testing Requirements FAQs

DU's Testing Practices FAQs

Restricted Campus Access FAQs

  • Will I need an ID to get into buildings on campus?

    Yes. At this time, building access is restricted to individuals with access to particular buildings as needed (the specific residence hall you live in, the buildings where your in-person classes are held, etc.).

  • How will I get an ID card?

    The Pioneer ID Card Office is currently open Monday and Thursdays from 9am-noon.  Any community member needing a replacement ID can visit the office.  Faculty, staff and returning students can also email pcard@du.edu to request a replacement card.  Replacement cards will be printed with the existing photo in the system and mailed via USPS.  New incoming students are encouraged to submit an online photo via PioneerWeb. DU community members can also request an alternative card design.  Requests for this type of card can be made in person or by sending an email to pcard@du.edu.  All email requests should include the community member’s name and DU ID number.

    The staff will print Pioneer ID cards for incoming students throughout the summer.  Pioneer ID Cards will be distributed to new undergraduates during Discoveries.  Graduate departments can email the card office to plan for card pick-up during graduate orientation.  The office will be open during move-in hours and patrons will be expected to wear face coverings, except when being photographed.  Only one person will be allowed in the Pioneer ID Card Office at any one time.  The area outside the office provides an area to wait and maintain required physical distancing.

  • Can my family or friends visit me on campus?

    At this time, we are not allowing visitors on campus, excepting two helpers during move-in for students living on campus. We recognize it is difficult not having visitors; however, campus visitors greatly increase the risk of on-campus transmission and much more difficult for us to trace contacts in the event of an exposure.

  • If I come to Denver before my move-in date and have to wait for my test result, will DU help me find somewhere to stay?

    Yes. Please contact COVIDcoordinator@du.edu for an updated list of local hotels with negotiated discounted rates.

  • Will the dining halls be open? The bookstore? The library?

    Dining halls will be open and those who dine in will follow social distancing protocols. Adaptations following guidelines for restaurants are being carefully adhered to. Both the bookstore and the library are open for business with modifications – for example delivery and curbside pickup. Please contact the bookstore and library for the most up-to-date information on access.

One-Time Access FAQs

Privacy FAQs

  • Can I opt out of using the contact tracing feature of the symptom monitoring app?

    Effective contact tracing is a powerful tool that can make all the difference in keeping the campus safe. Although you can opt out, we strong encourage everyone to participate. The higher the rate of participation the better the campus ability to contain the spread of the virus.

  • Who within DU who will have access to our symptom monitoring data?

    Right now, symptom monitoring data is accessible by our deputized reporter, the lead of risk management, and the COVID-19 Response Team. Select individuals in IT also have access. Only one individual at a time needs to access this information—typically only the deputized individual, unless he is out of the office.

    Depending on the number of cases on campus, we may also be required to report symptomatic individuals to the Denver Department of Public Health and Environment.

  • Where is the data stored? What measures will DU take to keep data secure?

    Security and privacy have been paramount considerations as DU evaluates contact-tracing digital technology and potential integration with symptom monitoring. DU has created a privacy and data security working group specifically for COVID-19 led by the deputy COVID-19 coordinator. They will make policies and recommendations and then share these and the protections in place with the broader community.

    For contact tracing and symptom monitoring, it is critical we select a firm with years of proven data security and privacy experience. They must also have the credentials, certifications, and independent oversight in place to ensure safeguards remain current in a landscape of more intense cyber-attacks. The selected vendor will have a comprehensive set of security requirements and controls based on the U.S. National Institute of Standards and Technology Security and Privacy Controls for Information Systems and Organizations and the ISO standards, and they will be General Data Protection Regulation compliant. 

    Digital contact-tracing technologies that use Bluetooth Low Energy (BLE) technology, which allows personal data to be de-centrally stored on the individual’s phone and only accessed via randomized keys, are preferred. All of the text messages and file storage will be HIPAA and FISMA compliant. Full details on how contact tracing data is stored and maintained are detailed in the action plan.

  • Who will see my test results/how will they be used?

    All test results will be reviewed National Jewish and available to the person tested via the University’s electronic health record. These are available to a small group of University administrators for COVID contact tracing purposes and care management. Any positive test results will be reported to the required public health agencies. Access to information is provided in accordance with the Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA), European Union General Data Protection Regulation (GDPR), and institutional privacy and fair use policies.

  • How will my health information be stored and protected?

    Health information is protected and stored in accordance with the Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA), European Union General Data Protection Regulation (GDPR), and institutional privacy and fair use policies.

  • Will the app use GPS to track me outside of campus?

    No. The GPS features will not be used to track location outside of campus.

Equity FAQs