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Facilities Management & Planning

Facilities Management & Planning

Facilities Management & Planning

How to Submit A Work Request

Welcome to iServiceDesk.  With iSD, your work request is submitted to Facilities Management for processing. Our Facilities Dispatch Team then reviews the request to assure that all pertinent information is included. When the request is accepted as a work order, that information is then routed to the appropriate trade for action. You will receive an email notification alerting you to your request acceptance and that a work order number is assigned to your order. You can contact our service desk anytime at 303-871-2200 for questions, or to update information about your request.

To submit a work request, go to green oval in the center of the page and click on Submit a Request.

Having trouble accessing iServiceDesk?

iServiceDesk is behind the University firewall. This will have no effect on users who connect from hardwired PCs on campus, DU eduroam, DU WiFi or DU's secure Cisco VPN gateway. If you require access to the system from an off-campus location please connect to DU secure gateway prior to accessing the system.

 

Service Desk

The following dialogue box will be appear:

Select your Facility from the dropdown; either UNIVERSITY OF DENVER, or OFF CAMPUS and click the Forward Arrows forwardbutton

Service Desk

Next, Select your Building from the dropdown

Note: At any point in this process you may click on the back button on your browser to return to the previous menu.

Service DeskEnter your Name, Phone, Email information, ignore Repair Center and Select your Room/Space from the Dropdown. Enter your Org # if you know it. Ignore the "n/a"s.

Select your appropriate Department, then describe what you need done in the Request box. Click on Submit when complete.

Note: Required Fields are Identified in Red

Service Desk