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Campus Life & Inclusive Excellence

Health & Counseling Center

Health & Counseling Center

COVID-19 HCC Records

The Health and Counseling Center (HCC) remains committed during this public health crisis to promote student success by providing comprehensive and integrated healthcare, counseling, advocacy, health promotion, and recovery support and services.

Return to Campus Status

To check your return to campus status, log onto Pioneer Web. In the COVID-19 information box, click on Return to Campus Status and scroll down to see your current status.

If you are not cleared, here are the three things you can do:

  • If the Canvas course is not “MET”, can log into the Pathway Back to Campus course in Canvas and need three green check-marks on the right side of the screen to know you’ve completed it.
  • If the quarantine days is not “MET”, you can complete the Attestation Form.
  • If the COVID test results are not indicated as “NOT DETECTED”, you can make an appointment through MyHealth portal to go to the testing pod north of the Ritchie Center or submit an outside testing result.

The changes take a few hours to push back through the system once they are corrected.

*New* influenza (Flu) Requirement

Beginning October 15, 2020, the University of Denver is requiring proof of influenza (flu) vaccination. Published FAQs are available through the COVID-19 FAQ page.

Submitting Records

Influenza records must include the following information:

  • Full name of patient
  • Flu vaccine type
  • Administration Date

We are very flexible on what we can accept for these. Examples include: Receipt of payment, clinical after visit summary, or vaccination record.

  1. Log into your MyHealth portal
  2. Click on Messages (on the left side bar)
  3. then click the “New Message” button.
  4. Select “I want to submit my Flu (influenza) vaccine record to the HCC.”
  5. Then upload your record and Send.
Ready to get your Flu shot?

All on-campus flu shots will be administered in the Ritchie Center, accessible from the north entrance to the left of the main stairs.

Schedule an appointment through your MyHealth portal then come to the Ritchie Center, accessible from the north entrance to the left of the main stairs, and bring your appointment QR code. In light of weather changes, all on-campus flu shots will be administered in the Ritchie Center, accessible from the north entrance to the left of the main stairs. A DU ID is needed to access the Ritchie Center and masks are required. Students, faculty, and staff are encouraged to walk for vaccination, but a limited number of temporary parking spaces set aside for vaccination only will be available in Lot L. Please email info@hcc.du.edu for a temporary parking pass for the day you plan to attend.

Access Immunization record from Kaiser
  1. Go to the Kaiser Permanente page
  2. Sign in using your UserID and Password (if you haven’t logged in before, you will need to register)
  3. Click on “Medical Record”
  4. Click on “Immunizations”
  5. Click “Print” and save as a PDF

You can then follow the instructions above to submit your record into your DU MyHealth account.

If you received your flu shot through Kaiser but on DU campus, it will be early November before it appears on your Kaiser account.

If you received your flu shot through Kaiser but on DU campus and are not a Kaiser member, please contact Customer Care Team at 1-877-469-5411 and request a copy. They will need to confirm some details with you before providing the document.

exemption to requirement

Exemptions for medical, or personal reasons may be submitted.

Medical exemptions require a letter or statement from your doctor indicating the clinically supported reason you should not receive the required vaccinations.

Personal or religious exemptions should complete the certificate of exemption form. Non-medical exemptions require a statement from the individual, or parent/guardian if the individual is under 18 years of age, stating that a vaccine is against sincerely held religious or personal beliefs. Non-medical exemptions must be renewed annually.

Similarly to our 2020 fall term, should you become ill with influenza or a similar flu-like illness, you must remain off campus for the duration of your illness to allow for a full recovery and assist in keeping our community healthy.

  1. Download the Certificate of Exemption Form

  2. Fill in the identification information at the top of the form

  3. complete the STATEMENT OF EXEMPTION TO IMMUNIZATION LAW at the bottom. The University of Denver requires an actual signature. An adobe digital ID will be rejected.

Please include your DU ID number, first and last name with all communications.

Email completed exemption to info@hcc.du.edu or fax to 303-871-4242 or upload through your MyHealth portal.

COVID-19 Testing with DU

Q: Can I schedule an appointment for testing?

A: We actually prefer that you do!

To schedule an Appointment for COVID Testing:
  1. Log into your MyHealth portal
  2. Please review and update your address for your medical record under the Profile tab.
  3. Ensure completion of compliance forms under the FORMS tab
  4. Click on Appointments (on the left side bar)
  5. then click the “Schedule an Appointment” button.
  6. Select “Required COVID-19 Testing” and click Continue.
  7. Choose a time to come by for your COVID-19 test.

After scheduling your appointment, you should receive a secure message through the MyHealth portal confirming your appointment time and providing you with a QR code. You will need to show this QR code to get tested.

Note: If you are scheduled and do not attend your testing time, you will not receive a $25 “no-show” fee for DU’s COVID-19 test. This does not apply for other Health & Counseling appointments.

Q: Is there Walk-up Testing?

A: Although we prefer you schedule an appointment for your COVID-19 test at DU, walk/drive-up tests are also accepted.

If you arrive without a prescheduled appointment: we will add you to the “ON-SITE WALK-UP” but this will still mean making an appointment on site (on your phone or our ipads).

Q: Where do I go for DU COVID-19 Testing?

A: DU’s COVID-19 testing stations are located on the north side of the Ritchie Center, near the entrance to the Health and Counseling Center (by Buchtel Blvd).

If at all possible, please arrive for your appointment in a car, have your QR code (on your smart phone or as a printout) available, and arrive 10 minutes before your time to queue up your car. If you do not have a way to come by car, please follow all signage and maintain social distancing at all times as you approach for testing.

Q: How do I get my test results?

A: The University of Denver is currently working with National Jewish Health to process COVID-19 tests quickly and accurately. You can expect to receive your test results approximately 48-72 hours after testing. You will receive an email notification when your test results come in.

To review your lab results:

  1. Log into your MyHealth portal
  2. Click on MEDICAL RECORDS (on the left side bar)
  3. Click on View Report (on the right side) next to the COVID-19 SARS-CoV-2

If you were tested through DU’s testing, you do not need to send this information to the HCC.

Submitting COVID-19 Test Results

Q: How do I submit results if I tested somewhere besides DU?

A: You are welcome to receive COVID-19 testing at any location. You may submit your test results through your MyHealth portal or by sending us a fax 303-871-4242 or email info@hcc.du.edu.

All test results must include the following information:

  • Full name of patient 
  • Type of COVID-19 Test
  • Collection Date
  • Result Value
Submit existing test records:
  1. Log into your MyHealth portal
  2. Click on Messages (on the left side bar)
  3. then click the “New Message” button.
  4. Select “I want to submit my COVID-19 RT-PCR Test Results to the HCC”
  5. Then upload your record and Send.
Q: What records will DU HCC Accept?

A: Although there is a variety of different COVID-19 testing, the University of Denver is only accepting a limited number of tests at this time.

All test results must include the following information:

  • Full name of patient
  • Type of COVID-19 Test
  • Collection Date
  • Result Value

After reviewing a plethora of record types, here is a list of tests we WILL accept:

  • NAA
  • NAAT
  • RT-PCR
  • COVID-19 PCR (as long as it specifies mid-turbinate or nasopharyngeal swab)
  • TEM-PCR
  • DdPCR
  • PCR (as long as it specifies mid-turbinate or nasopharyngeal swab)
  • Molecular Test (RNA)
  • Colorado Molecular Science Lab Tests nCoV RNA
  • Abbott PCR Test
  • Color COVID-19 test Amplification test
Q: What results are not being accepted?

A: After reviewing a plethora of record types, DU HCC has established a list of test results and documents we WILL NOT accept. This includes but is not limited to the following:

  • Rapid test (such as Walgreens COVID-19 rapid diagnostic test)
  • Antigen test
  • Serology or Antibody test
  • Results which includes pooling
  • Antigen Rapid Testing (eg. Sofia SARS Antigen)
  • Respiratory Pathogen Panel (RPP)
  • FDA EUA Pooling Method
  • Lateral Flow tests (FIA-Lateral flow)
  • Abbott ID Now Tests
  • Rapid PCR Tests
  • Anterior nasal swab test (self-administered or observed)
  • Saliva tests of any kind

If you send in results from an unacceptable test type, you will not be cleared by the health and counseling center and you will be advised to get tested at the DU testing location.

Testing Positive

If you test positive for COVID-19, please try to stay calm. We know that it is a stressful situation. Over the next few days, you will be put in contact with the COVID Contact Tracers who will stay in contact with you over the course of your isolation. The University is working hard to ensure that students who are placed in isolation or quarantine receive the appropriate support they need.

For more information on contact tracing, visit DU’s COVID contact tracing web page

Isolation/Quarantine Information

 

Temporary Housing Information & Frequently Asked Questions