Skip navigation

Campus Life & Inclusive Excellence

Health & Counseling Center

Health & Counseling Center

COVID-19 HCC Frequently Asked Questions

Isolation/Quarantine Services

The Health and Counseling Center (HCC) remains committed during this public health crisis to promote student success by providing comprehensive and integrated healthcare, counseling , advocacy, health promotion, and recovery support and services. The HCC continues to provide holistic care in the following ways:

  • The HCC is open 8 a.m. to 5 p.m Monday through Friday except for Tuesdays when we are open from 9 a.m. to 5 p.m. Appointments are available to schedule either in-person or via telehealth.

  • If you have questions regarding fees and/or coverage, e-mail us at info@hcc.du.edu or call the HCC at 303-871-2205.

  • Medical appointments are available in-person and via telehealth. Please call 303-871-2205 for medical appointments. If you have urgent medical concerns or questions regarding the novel coronavirus we are requesting students call 303-871-2205 BEFORE making or coming in for an appointment.

  • Counseling appointments are available via tele-health. If you already have a therapist, please message your provider through your MyHealth portal or by calling the HCC main line at 303-871-2205. If you are seeking therapy at the HCC for the first time, please call 303-871-2205 to schedule an initial triage appointment, or log-on to the MyHealth portal. Students may also seek support through the MySSP app and the Morneau Shepell program. Crisis services are available 24/7 by calling 303-871-2205.

  • Advocacy and support services are still available to any DU community member impacted by sexual assault, relationship violence, stalking, and harassment. You may reach these services by leaving a voicemail at 303-871-3853 during daytime hours, contacting 303-871-2205 after business hours, or emailing cape@du.edu.

  • For information about health promotion events or programs, contact hcc.thrive@du.edu or call 303-871-2205.

  • Our Collegiate Recovery Community continues to provide comprehensive support to students in recovery during this time. For more information, email recovery@du.edu or call 303-871-3423.

  • General inquiries and information regarding billing and insurance can be directed to our administrative support team at 303-871-2205.

  • For more information regarding frequently asked questions, please make sure to visit the University’s COVID-19 FAQ page.

Medical Services

Q: Is the HCC open for medical appointments?

A: Yes, the HCC is open 8 am to 5 pm Monday through Friday (9 to 5 pm on Tuesday) and will continue to provide care. We are expanding our telehealth platform for Spring Quarter. We are prioritizing urgent care and more immediate medical needs. Should you have urgent medical concerns or questions regarding the novel coronavirus we are requesting students call 303-871-2205 BEFORE making or coming in for an appointment. For all other medical appointments please call the HCC main line at 303-871-2205.

Q: How do I get in touch with my medical provider?

A: Secure message through your MyHealth portal is the best and most confidential way to communicate with your Provider. If you go to the HCC landing page, you can log-in there.

Q: How can I access care at the HCC?

A: The best way to access care is to call the HCC at 303-871-2205. This limits exposure in our campus community. Once you are connected, our team will triage and provide further guidance for your care. Additionally, the HCC is expanding our telehealth platform for Spring Quarter. Current licensure restrictions on telehealth visits have been lifted so students need not be located in Colorado to receive this service (but due to US licensure restrictions students will need to be in the United States). We will offer limited in-person visits at the HCC as a measure of providing care while also following public health guidance on physical distancing.

Q: How can I get a prescription refill from the HCC?

A: Check your pharmacy first and see if you have refills remaining on your current prescription. If not, have your pharmacy contact your provider or you can request a prescription refill through your MyHealth web portal. You can also call the HCC at 303-871-2205. Please allow 72 business hours for prescription refills.

Q: How do I receive a referral from the HCC?

A: If you are enrolled in the DU Student Health Insurance Plan with UHCSR, the referral requirement is currently waived as long as DU students are taking classes remotely. If you do seek care in the community, it would be best to see a UHCSR preferred provider. You can locate a preferred provider accepting the UHCSR Insurance from their website. https://connect.werally.com/medicalProvider/root for medical or https://provider.liveandworkwell.com/content/laww/providersearch/en/home.html/?siteId=3077&lang=1 for mental health. If you have other personal health insurance, and your insurance mandates/requires a referral from your primary care provider (HCC), please let your provider know during your visit so they can assist with your specific circumstance.

Q: What medical appointments can I make at the HCC?

A: Currently the HCC offers telehealth and in-person medical visits, prioritizing urgent/acute care visits versus primary care and routine appointments. Please call 303-871-2205 before arriving at the HCC. We are still offering required vaccine and laboratory appointments but have asked students to reschedule allergy immunotherapy visits.

Q: How can I get care after-hours through the HCC?

A: The HCC has an on-call medical provider anytime we are closed. Simply call 303-871-2205 and follow the appropriate prompts. You will speak to a live medical provider and they can assist you with finding the best option for care.

Q: Is the HCC still offering Extended Hours on Wednesday and Thursday evenings until 7 pm?

A: No, the HCC will be operating from 8 am to 5 pm Monday, Wednesday, Thursday, Friday and 9 am to 5 pm on Tuesdays until further notice.

Q: Can I get a referral?

A: Yes, the HCC can provide referrals for specialists or emergency care. Please call 303-871-2205 and speak with one of our helpful administrative staff.

Q: What do I do if I feel I have might have COVID-19?

A: If you feel sick stay home, self-isolate, use over-the-counter medications and avoid contact with others. Should you have concerns regarding a coronavirus infection we are requesting students call 303-871-2205 BEFORE making or coming in for an appointment.

If you are experiencing severe shortness of breath, weakness, chest pain, confusion or your lips are turning blue, please dial 911 or seek care at your nearest Emergency Department.

If you are sick and worried you need medical attention but are not experiencing life-threatening symptoms (see above), please call the Nurse Triage Line above to speak with a medical staff member for further guidance BEFORE making an appointment.

Do not travel while sick. Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing, and immediately dispose of the tissue. Avoid touching your eyes, nose, or mouth with unwashed hands.

Clean your hands by washing them with soap and water for at least 20 seconds or using an alcohol-based hand sanitizer that contains at least 60% alcohol immediately after coughing, sneezing, or blowing your nose. Soap and water should be used if hands are visibly dirty.

Monitor your symptoms closely. Take your temperature often.

Stay home from school and work until at least 72 hours after your fever ends, without the use of fever-reducing medications. If you must go out of the house or be around others, wear a mask and avoid close contact. Be especially careful around people who have compromised immune systems, underlying health conditions and/or are age 60 and older.

Take care of yourself. Rest as much as possible. Drink lots of fluids.

For all other illnesses (NOT COVID-19), please call 303-871-2205.

Q. Is this HCC medical consultation service just for established HCC patients, or can new/transfer undergraduate or graduate students be enrolled in this HCC service?

A: This telehealth platform is for current enrolled DU students but is also being extended to new enrolled DU students and/or newly enrolled to DU transfer students.

Counseling Services

Q: How do I get in touch with my counselor to see about meeting?

A: Counseling is still available via tele-mental health services during this time. Please send your provider a secure message through your MyHealth portal. This is the best and most confidential way to contact your provider. 

Q: Can I meet with my counselor for an in-person meeting?

A: There will be no in-person counseling sessions being held beginning Wednesday, March 18th and will continue as such until further notice. Secure message your provider through the MyHealth Portal system to determine how your appointment is being held.

Q: I left campus to go home to my parent’s home out of state, can I schedule a telehealth appointment with my counselor?

A: Telehealth counseling sessions are available to members of the DU community. Secure message your provider through the MyHealth Portal system to determine how your appointment is being held. Students may also receive telehealth support by utilizing: My Student Support Program (My SSP) – download from your app store on your phone or visit their website at us.myissp.com *provides support in 60+ languages.

Q: I am a new client. Can I schedule an Initial Consultation? I live in Colorado.

A: Please call 303-871-2205 or log-on to your MyHealth portal in order to schedule a counseling triage visit. Thirty-minute triage visits are available via phone or Zoom to determine current treatment options and recommendations, and assign you to a counselor, group or workshop.

Q: How do I set up telehealth appointments with my counselor?

A: Please secure message your assigned therapist through the MyHealth Portal and your mental health provider will schedule a telehealth counseling appointment for you. At the time of your scheduled appointment (which you can see through MyHealth Portal/My Scheduled Appointments), you will need to “check in” to the appointment and complete the necessary paperwork. You will then be prompted to join a Zoom meeting with your provider. Once you have completed the check in process, your provider will be notified and will “join” the Zoom meeting with you. Once you are connected to Zoom, you can determine if you are connecting via video & audio or audio only (something you can discuss with your provider via secure message when you are initially scheduling your appointment).

Q: How can I get support if I am in crisis?

A: You can receive crisis support by contacting one of the following resources:

  • In a life-threatening emergency, please call 9-1-1 or go to your nearest emergency room.
  • During office hours: Please call 303-871-2205 and request to speak with the Counselor of the Day for support, referrals and/or resources.
  • After-hours follow the prompts at 303-871-2205 to speak to a crisis counselor or to be connected to *Morneau Shepell.

*Morneau Shepell: You have access to free, remote mental health and well-being support via My SSP, with real-time chat and telephonic consult available 24/7 via the My SSP app. Video and tele-counseling options are also available by calling in for an appointment. Call or chat directly through the My SSP app or call 1.866.743.7732 (or 001.416.380.6578 if outside Canada or the USA- call charges apply). After downloading the free My SSP app from your device’s App store, ensure your profile is up to date and that you have allowed push notifications as a way of staying in touch with relevant support. Please note that given this time of heightened concern, call and chat volume may be high and wait times may be longer than usual. We appreciate your patience and understanding. Visit the website: us.myissp.com

  • National Suicide Hotline: 1-800-273-8255
  • Rocky Mountain Crisis Line: 1-844-493-8255 (TALK) or text TALK to 38255
Q: What are some other resources that can help me with my anxiety/issues now?

A: If you would like to use some additional, telehealth supports, you can use:

  • Morneau Shepell phone app contains resources: Download the free My SSP app from the Apple or Android app store or go to us.myissp.com
  • SHIP/United Health care offer counseling support free for SHIP members ($40 for non-SHIP) which can be found by downloading the BetterHelp app or going to BetterHelp.com
  • Headspace phone app
  • Calm phone app
  • Virtual Hope Box
Q: What if I need a Learning Disability, ADHD or an Emotional Support Animal (ESA) Assessment completed?

A: We are currently not offering evaluations that require in-person assessment. Once the HCC resumes all in-person visits we will offer in-person assessments. If you have already completed an assessment but need to schedule your feedback session, please contact your provider via the MyHealth portal.

Q: Will you be offering groups and workshops during the spring quarter?

Yes, we are offering workshops this quarter as well as some support groups. Please look at the group tab on the HCC website for up-to-date offerings, sign-ups and meeting times. Group related questions can be directed to Dr. Anand Desai: anand.desai@du.edu

Q: I have not seen a psychiatrist at the Health & Counseling Center and would like to make an appointment.

A: Please call 303-871-2205 to set up an IC Triage screening appointment with a therapist to assess treatment recommendations for a medication or psychiatric referral. Starting Monday, March 30th you can also schedule an IC Triage screening appointment with a therapist through the MyHealth portal.

Q: How do I schedule a return appointment with my psychiatrist?

A: If you have been seen by an HCC psychiatrist previously, the best way to set a follow up appointment is to call 303-871-2205.

Q: How do I get in touch with my psychiatrist?

A: Secure messaging through your MyHealth portal is the most efficient and confidential way to communicate with your psychiatrist. 

Q: How do I contact my psychiatrist after hours?

A: In a life-threatening emergency, please call 9-1-1 or go to your nearest emergency room. For non-urgent issues, please message your psychiatrist through the MyHealth portal. For urgent issues, please call 303-871-2205 and follow the prompts to speak to a crisis counselor who can offer you support and contact your psychiatrist if needed.

Q: I have a return appointment scheduled with my psychiatrist. Is it happening?

A: There are currently no in-person psychiatry appointments at the Health & Counseling Center. Your appointment will occur as scheduled, via telehealth or phone. Contact your psychiatrist through the MyHealth web portal if you need to confirm your appointment or need instructions for telehealth visits. You and your psychiatrist will determine whether to have a phone appointment or a telehealth appointment.

Q: How can I get a prescription refill?

A: Check your pharmacy first and see if you have refills remaining on your current prescription. If not, you can have your pharmacy contact your provider or you can request a prescription refill through the MyHealth web portal. You can also call the HCC at 303-871-2205. Please allow 72 business hours for prescription refills. For urgent prescription issues, call 303-871-2205.

Administrative Support Services

Q: How do I receive a referral if the HCC is closed?

A: If you are enrolled in the DU Student Health Insurance Plan with UHCSR, the referral requirement is currently waived as long as DU students are taking classes remotely. If you do seek care in the community, it would be best to see a UHCSR preferred provider for care, you can locate a preferred provider here, https://connect.werally.com/medicalProvider/root for medical Or https://provider.liveandworkwell.com/content/laww/providersearch/en/home.html/?siteId=3077&lang=1 for mental health.

Q: What if I am not enrolled in the DU Student Health Insurance Plan?

A: Please call the customer service number on your insurance card to inquire about care options.

Q: How do I enroll in the 2020 Spring DU Student Health Insurance Plan if I am enrolled in 2020 Spring Quarter classes?

A: Please complete the 2020 Spring Quarter Enrollment Form (https://www.du.edu/health-and-counseling-center/coveragecosts/forms.html) and fax (303)871-4242, email (info@hcc.du.edu) or mail to the DU HCC, address is listed on the enrollment form. We will confirm eligibility, enrolled in 6 or more credit hours in a degree seeking program for the 2020 Spring Quarter, before processing enrollment. The deadline to enroll is April 17, 2020.

Q. Since classes will be remote for all of Spring Quarter will I get a refund for the Health and Counseling Fee?

A: The University is in the process of working on deciding how to resolve fee issues. Check the Bursar’s website often for updates.

Center for Advocacy, Prevention, and Empowerment (CAPE) Services

As we navigate the current COVID-19 disease outbreak, CAPE wants to stress that advocacy and support services are still available to any DU community member impacted by sexual assault, relationship violence, stalking, and harassment. There are already tremendous barriers to accessing support for survivors, and CAPE is committed to continually serving survivors in this difficult time.

We are taking precautions around COVID-19, and as of March 18th CAPE will not be offering in person meetings/appointments. CAPE is offering meetings/appointments remotely through telehealth sessions and phone. We can also be reached via secure message through DU's MyHealth portal and email (email is not considered a secure form of communication).

  • Daytime advocacy: 303-871-3853
    *please leave a voicemail, CAPE will call you back as soon as possible
  • 24/7 Counselor on Call: 303-871-2205
  • Email: cape@du.edu

24/7 National Resources:

Collegiate Recovery Community (CRC) Services

Q: Will I be able to attend CRC meetings?

A. YES. Isolation (social distancing) creates an environment where the disease of addiction thrives and recovery often faulters. We will utilize technology as an alternative to face to face meetings. Details on how to access the Zoom platform will be shared through your email, CRC Members GroupMe and the CRC Members Teams (which can be downloaded on your phone and computer).

Q. Will I be able to still meet with the Director of the CRC on an individual basis?

A. YES. To schedule an individual meeting send request to recovery@du.edu.

Q. Will we still have monthly MESA community check-in meetings?

A. YES. Monthly MESA Community check-in meetings will continue to occur the last Friday of the month at 4 pm (MST) using the Zoom platform which can be accessed from either your phone or computer.

Q. Am I still expected to meet the requirements of CRC membership?

A. YES. Unless you do not have access to the internet, or cell phone access.

Q. Am I required to still have individual monthly check-in’s as a member of the MESA community with the Director?

A. YES. Individual recovery housing check-ins can be scheduled via recovery@du.edu.

Q. What should I expect in an individual or online/virtual CRC All Recovery Meeting?

A. As the social connection is an important foundational piece of recovery, utilizing technology is an alternative to face to face meetings when appropriate. The following guidelines are intended to create a virtual atmosphere where anonymity is protected, intimacy and vulnerability feels safe, and discussions happen fluidly.

  • During mutual aid groups, small group sessions, and one on one coaching meetings, plan to be alone or utilize headphones to protect others’ anonymity and private conversations.
  • Reduce noise around you and place your microphone on mute if you’re not sharing or talking. Also, pay attention to your background to not be distracting to other meeting attendees.
  • Minimize distractions by not multitasking during the meetings (i.e. having other social media windows open). Try and give your community members your undivided attention.
  • Make sure to continue attending the “meeting before the meeting” and staying after the allotted time. This remains the best time to strengthen relationships with your fellow community members.
  • An audio and visual presence is encouraged if possible.
  • As going around the circle to determine who shares next is not always feasible, “popcorn” style and “pass the stick” style meetings are encouraged.
  • While “Virtual hangouts” are informal, who you are meeting with is still protected information. If a roommate or passerby asks, “Who are you talking to?” saying I’m talking with a group of friends or classmates is a great response.
Q. Will I still have access to therapeutic support?

A. YES. You may schedule a telehealth appointment with the HCC, as well as check-in with your primary therapist about offering teletherapy sessions.

Q. How do I maintain the physical fitness component of my Recovery Plan?

A. For physical fitness, if you choose to go outdoors or to an off-campus gym or fitness studio, please take the necessary precautions to ensure your safety. Participate in the CRC GROUP FITNESS CHALLENGES. Each week the Director will announce the weekly fitness challenge. These will be exercises you can complete in your personal space and requires the CRC principle of integrity. Have fun with your exercise.

Q. How do I maintain the Spiritual component of my recovery plan?

A. Attend virtual fellowship meetings, continue your practice of mindfulness, remember how to make good decisions, stay engaged with the CRC All Recovery Meetings, check your motives, ask yourself – what am I afraid of and choose a different behavior, and live and anchor in the present moment. There are several ways to creatively practice mindfulness such as:

  • Meditation via the app Headspace, Calm, or Insight Timer.
  • Utilizing your spiritual connection to stay grounded and spiritually fit.
  • Intentional, mindful movement (yoga, walking, weightlifting, etc.)
Q. Who do I contact in case of an Emergency?

A. If you are living on or off-campus and experience a life-threatening emergency, call 911.

Q. Who do I contact if I have any questions about the University of Denver CRC?

A. Contact Dr. Waltrina DeFrantz-Dufor, Director of the Collegiate Recovery Community will be available by Zoom, Facetime, GroupMe, phone call (303-871-3423), and email recovery@du.edu from 8 am – 5 pm, Monday through Friday.

Health Promotion Services

Q. Will Health Promotion still be hosting events such as Sexual Assault Awareness Month, Mental Health Awareness Week, or the End-of-Quarter Stress Relief Event?

A. In-person events have been canceled due to COVID-19. However, Health Promotion will be providing information and ways for students and community members to engage remotely. Follow us on social media (@ThriveatDU) to engage with this year’s Sexual Assault Awareness Month (SAAM) offerings, learn about consent, and support survivors. To learn more, visit www.du.edu/SAAM. For general information on Health Promotion programs for spring quarter, visit www.du.edu/thrive.