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Campus Life & Inclusive Excellence

Health & Counseling Center

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The mission of the University of Denver Health & Counseling Center is to enhance overall student well-being and success through inclusive physical and mental healthcare, prevention, education, advocacy, and recovery support services.

Success Through Wellness

COVID-19 Response

For the most up to date information regarding DU's response to COVID-19 including how to schedule a COVID-19 test, please visit: https://www.du.edu/coronavirus

For DU Community Members on information regarding COVID-19 vaccination scheduling, please visit: https://myweb.du.edu/mdb/du_bwgkcvvc.p_vaccine_form

If you have a COVID-related question, please call 303-656-7137. 

For information on how to cope with COVID, please see Coping with COVID.

 

Notice of Accreditation Survey

Organization name: University of Denver Health & Counseling Center

The Survey Dates are: Monday July 12 and Tuesday July 13, 2021

The above-named organization has voluntarily requested this accreditation survey as a means of having a third-party review of the entire organization to build upon strengths or identify opportunities to improve its delivery of safe, high-quality health care. The survey will evaluate the organization’s compliance with AAAHC Standards for ambulatory health care organizations and to determine if accreditation should be awarded to, or retained by, this organization.

Members of the general public, patients, and individuals on the staff of this organization, believing that they have relevant and valid information about this organization’s provision of health care or compliance with AAAHC Standards, may request to present this information to AAAHC surveyors at the time of the survey or may communicate such information in writing or by telephone to the AAAHC office.

All information received from identified individuals at or prior to the survey will be considered in making the accreditation decision. The information presented will not be debated with the reporting individual. Requests for presentation must be received at least two weeks prior to the survey in order to allow sufficient time to schedule presentations.

A request to present or report information may be communicated in writing by mail to the address below; email to feedback@aaahc.org; or by telephone as listed below.

Accreditation Association for Ambulatory Health Care, Inc.
5250 Old Orchard Road, Suite 200 Skokie, IL 60077
Telephone: 847.853.6060
FAX: 847.853.9028

This Notice of Accreditation Survey is posted in accordance with AAAHC requirements, and may not be removed until after the survey has concluded, or until it has been posted for 30 days if the survey ends prior to that period.

This notice was posted Monday June 14, 2021 by Sarah Johnson, Assistant Director of Information and Systems.

 

Office Safety Precautions In Effect During the Pandemic

The HCC is taking the following precautions to protect our patients and help slow the spread of the coronavirus.

  • Office seating in the waiting room and in therapy/testing rooms has been arranged for appropriate physical distancing.
  • All HCC staff and patients/clients are expected to wear masks.
  • HCC Staff maintains safe distancing.
  • Restroom soap dispensers are maintained and everyone is encouraged to wash their hands.
  • Hand sanitizer that contains at least 60% alcohol is available in the therapy/testing rooms, the waiting room and at the reception counter.
  • We schedule appointments at specific intervals to minimize the number of people in the waiting room.
  • We ask all patients to wait in their cars or outside until no earlier than 5 minutes before their appointment times.
  • Credit card pads, pens and other areas that are commonly touched are thoroughly sanitized after each use.
  • Physical contact is not permitted.
  • Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.
  • Common areas are thoroughly disinfected at the end of each day.

 

A statement on racial violence
The HCC condemns any acts of violence against all communities, and especially minoritized communities of color. The rise of hate crimes against Asian American Pacific Islander (AAPI) communities nationwide, especially during the Covid-19 pandemic, has been alarming, saddening, and frustrating. We strongly stand behind this community, and are mindful of how this impacts our students, faculty, and staff at DU. As healthcare providers, we understand the real harm and negative impact these events and ongoing racism can have on people's mental health and functioning, particularly during finals week at DU. We are here to support you and anyone that has experienced racism or marginalization based on their identity. We also acknowledge that statements are not enough, and need to be backed with real action.

We also want to acknowledge the impact that the most recent attacks in Boulder have had on our Colorado community, and especially on our students from Boulder. We all share the pain that continues to impact our beloved State, and want to express our deepest sympathy and support for anyone who may have been affected. We recognize that even if you were not directly affected, that these types of events could be triggering.

Should you like to speak to someone regarding the recent events, please call us at 303-871-2205 and ask to speak to a counselor. Our services are available 24/7/365. As DU students, you also have free access to counseling through MySSP, which provides therapy in 60 different languages.

 

Continuing Care

The Health and Counseling Center (HCC) remains committed during this public health crisis to promote student success by providing comprehensive and integrated healthcare, counseling, advocacy, health promotion, and recovery support and services. The HCC continues to provide holistic care in the following ways:

  • The HCC is operating under summer business hours.
    • Monday through Friday: 8 a.m. - 4:30 p.m.
    • Tuesday: 9 a.m. - 4:30 p.m.

  • If you have an urgent medical, mental health or gender violence support concern outside of business hours and need to speak to an on-call provider, please call 303-871-2205.

  • Due to COVID-19 and the Mandatory Lock-down, access to the doors for the DU HCC Ritchie Center are locked. If you are here for an appointment, please call 303-871-2965 and someone will be down to let you in.

  • General inquiries and information regarding billing and insurance can be directed to our administrative support team at 303-871-2205 or e-mail us at info@hcc.du.edu.

  • For more information regarding frequently asked questions, please make sure to visit the University's COVID-19 FAQ page and the HCC's COVID-19 FAQ page.

 

Tele-mental health

Need to talk to someone?

Get confidential support right from your phone through My SSP: Student Support Program!
Search for My SSP on your device's app store, download and complete your profile to chat and phone a My SSP advisor/counselor 24/7, from anywhere.

You can also access helpful articles and videos focused on your well-being and success here at The University of Denver. The My SSP app and support provided are free of cost to you – download today!

LEARN MORE

 

Employee Assistance Program (EAP)

DU Faculty and Staff can use SUPPORTLINC for all EAP needs.

 

Studying Abroad with International Studies Abroad (ISA):

If you would like the HCC to complete your required physical health form for ISA, please bring a copy of your Health History Form to your scheduled appointment. Due to requirements set by ISA, we will be unable to complete your paperwork without reviewing this form during your visit. If you have any questions or concerns, please do not hesitate to contact our Administrative Support Team at (303)871-2205 prior to your appointment.

COVID-19 Testing & Documents

Questions about what documents to submit or tests to get for your return to campus? Check out our COVID-19 Records page.

Questions about Flu shot requirements, visit our Influenza Immunization page.

Ready to get your Flu shot? Schedule an appointment through your MyHealth portal. On the day of your appointment, complete the COVID Symptom Screening attached to your appointment then access the Ritchie Center through the 1st floor North entrance and follow the instructions on the posted signs.

Questions about COVID-19 Vaccination Requirements, visit our Immunization Requirements page.

 


COVID-19 Testing with DU

Students, faculty and staff can receive a FREE COVID test on campus.

Saliva Testing

No appointment necessary. For up to date testing information visit, the DU Spit Lab.

  • Care Pod: Monday-Friday, 8am - 4pm; Saturday, 9am - 1pm.

  • Nagel Hall old dining room: Monday-Friday, 8am - 4pm; Tuesday and Wednesday 9pm - 10:30 pm; Saturday, 9am - 1pm.

What's Trending?

 

Counseling center Referral Service

The HCC has a Counseling Center Referral Service, which allows DU community members including students, staff, and faculty to search for a community mental health provider based on the provider's name, gender identity, language proficiencies, racial/ethnic identity, area of expertise, services offered, and insurances accepted. Learn more here.

 

Immunization Requirements

State of Colorado Law requires measles, mumps and rubella (MMR) and/or meningococcal vaccination records for college students.

The University of Denver also requires Influenza Vaccinations and COVID-19 Vaccinations for campus access.