Organization name: University of Denver Health & Counseling Center

The Survey Dates are: Monday July 12 and Tuesday July 13, 2021

The above-named organization has voluntarily requested this accreditation survey as a means of having a third-party review of the entire organization to build upon strengths or identify opportunities to improve its delivery of safe, high-quality health care. The survey will evaluate the organization’s compliance with AAAHC Standards for ambulatory health care organizations and to determine if accreditation should be awarded to, or retained by, this organization.

Members of the general public, patients, and individuals on the staff of this organization, believing that they have relevant and valid information about this organization’s provision of health care or compliance with AAAHC Standards, may request to present this information to AAAHC surveyors at the time of the survey or may communicate such information in writing or by telephone to the AAAHC office.

All information received from identified individuals at or prior to the survey will be considered in making the accreditation decision. The information presented will not be debated with the reporting individual. Requests for presentation must be received at least two weeks prior to the survey in order to allow sufficient time to schedule presentations.

A request to present or report information may be communicated in writing by mail to the address below; email to feedback@aaahc.org; or by telephone as listed below.

Accreditation Association for Ambulatory Health Care, Inc.
5250 Old Orchard Road, Suite 200 Skokie, IL 60077
Telephone: 847.853.6060
FAX: 847.853.9028

This Notice of Accreditation Survey is posted in accordance with AAAHC requirements, and may not be removed until after the survey has concluded, or until it has been posted for 30 days if the survey ends prior to that period.

This notice was posted Monday June 14, 2021 by Sarah Johnson, Assistant Director of Information and Systems.

The HCC is taking the following precautions to protect our patients and help slow the spread of the coronavirus.

• Office seating in the waiting room and in therapy/testing rooms has been arranged for appropriate physical distancing.
• All HCC staff and patients/clients are expected to wear masks.
• HCC Staff maintains safe distancing.
• Restroom soap dispensers are maintained and everyone is encouraged to wash their hands.
• Hand sanitizer that contains at least 60% alcohol is available in the therapy/testing rooms, the waiting room and at the reception counter.
• We schedule appointments at specific intervals to minimize the number of people in the waiting room.
• We ask all patients to wait in their cars or outside until no earlier than 5 minutes before their appointment times.
• Credit card pads, pens and other areas that are commonly touched are thoroughly sanitized after each use.
• Physical contact is not permitted.
• Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.
• Common areas are thoroughly disinfected at the end of each day.

The HCC condemns any acts of violence against all communities, and especially minoritized communities of color. The rise of hate crimes against Asian American Pacific Islander (AAPI) communities nationwide, especially during the Covid-19 pandemic, has been alarming, saddening, and frustrating. We strongly stand behind this community, and are mindful of how this impacts our students, faculty, and staff at DU. As healthcare providers, we understand the real harm and negative impact these events and ongoing racism can have on people's mental health and functioning, particularly during finals week at DU. We are here to support you and anyone that has experienced racism or marginalization based on their identity. We also acknowledge that statements are not enough, and need to be backed with real action.

We also want to acknowledge the impact that the most recent attacks in Boulder have had on our Colorado community, and especially on our students from Boulder. We all share the pain that continues to impact our beloved State, and want to express our deepest sympathy and support for anyone who may have been affected. We recognize that even if you were not directly affected, that these types of events could be triggering.

Should you like to speak to someone regarding the recent events, please call us at 303-871-2205 and ask to speak to a counselor. Our services are available 24/7/365. As DU students, you also have free access to counseling through MySSP, which provides therapy in 60 different languages.