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Human Resources & Inclusive Community

Human Resources & Inclusive Community


The University of Denver provides a wide range of benefit choices. New employees are introduced to the benefit plan during New Hires: Orientation Part One, and are given a 30 day window for enrollment. Once each year, thereafter, the University sponsors an "open enrollment" period, which allows employees to make changes in existing coverage.

Benefit eligibility is based upon the position held, and may be attached to both full and part-time, qualifying positions. Follow the links below for additional information on DU's benefit choices. Send an email message to to ask a benefits question anytime!

The University of Denver strives to create an inclusive and welcoming community for all. We are committed to diversity and recognizing and valuing the rich views of our community members. The University is proud to offer health and wellness plans that are inclusive to all same-gender domestic partners of our benefited employees.

Health and Wellness News

Kaiser Permanente: Important Coronavirus (COVID-19) Information for Colorado Members  

Your Health and Safety is Our Top Priority
At Kaiser Permanente, your health and safety is our top priority. We are at a critical moment in our fight against COVID-19. As you know, this situation is rapidly evolving, and we need to do everything we can to keep you, our members, and our communities as safe as possible.

As you have probably heard, public health officials have encouraged "social distancing". Whether you're healthy or not, the best thing you can do today is avoid crowds or gatherings of any size. This practice of "social distancing" is crucial for protecting the most vulnerable members of our communities. It's something we can all do together, even if we're doing it apart.

Getting Care Safely
To assure that you can get care safely, we will be taking the following temporary measures this week:

  • Expanding Telehealth and Virtual Care to allow you to stay at home if you want, and to increase the number of patients we can treat.
  • Temporarily Postponing Non-urgent Surgeries and Procedures starting March 17 to ensure we have capacity and equipment to care for the potential of more critically ill patients. All patients whose surgeries or procedures are postponed or rescheduled will be contacted directly by Kaiser Permanente.
  • Temporarily Consolidating Medical Offices and decreasing the need for in-person care wherever possible starting March 23. This will help reduce unnecessary potential exposure for members and staff.

10 Medical Offices and Urgent Care Will Remain Open
Ten (10) medical offices (Acero, Arapahoe, Aurora Centrepoint, Franklin, Lakewood, Lone Tree, Loveland, Parkside, Rock Creek, and Skyline) will remain open for certain specialty care, OB-GYN, lab, medical imaging, behavioral health, and pharmacy services. Additional pharmacy services are available at Westminster Medical Offices.

Importantly, Kaiser Permanente Urgent Care at Aurora Centrepoint, Lakewood, and Lone Tree Medical Offices will remain open Monday-Friday: 9 a.m.- 9 p.m. and Saturday-Sunday: 8 a.m. - 6 p.m. Our affiliated Urgent Care partners in Northern and Southern are available as well.

The following locations will be temporarily consolidated (closed) starting Monday, March 23, 2020:

Baseline Medical Offices
Briargate Medical Offices
Brighton Medical Offices
Castle Rock Medical Offices
East Denver Medical Offices
Englewood Medical Offices
Fort Collins Medical Offices
Greeley Medical Offices
Hidden Lake Medical Offices
Highline Behavioral Health
Highlands Ranch Medical Offices
Ken Caryl Medical Offices
Longmont Medical Offices
Midtown Medical Office Building
Parker Medical Offices
Pueblo North Medical Offices
Ridgeline Behavioral Health
Smoky Hill Medical Offices
Southwest Medical Offices
Spring Creek Medical Offices
Wheat Ridge Medical Offices

Important: If you have an appointment at one of the temporary consolidated (closed) medical offices within the next few weeks, a Kaiser Permanente staff member will reach out to share options available to you - including expanded telehealth options (phone, video, e-visit, chat with a doctor).

How to Get Care
Your health and safety is our top priority. We encourage you to utilize our convenient telehealth channels to seek care.
  • Online or by phone: Consider a video, e-visit, or phone visit. Members who have flu-like symptoms and are 18 or older can also chat with a doctor or complete an e-visit to get online care and advice, be screened for coronavirus, and get treatment for symptoms if necessary.
  • In-Person: If you have an appointment at a temporary consolidated (closed) medical office and must be seen, your appointment will be rescheduled at another open medical office.
  • Cancelations: If you would like to reschedule or cancel your non-essential or non-critical appointment, you may do so at, on the KP mobile app, or by calling 303-338-4545 or 1-800-218-1059 (TTY 711).
  • Refill Prescriptions with Mail Order: You can avoid a trip to the pharmacy by filling your prescriptions online and having them delivered by mail. Sign up for our mail-order service at or call 1-866-523-6059 (TTY 711). For most plans, get a 3 months' supply for the price for 2 months on maintenance medications. Some medications are excluded from this mail order benefit.

Questions and Medical Advice

Please call the Appointment and Advice Contact Center at 303-338-4545 or 1-800-218-1059 (TTY 711) to speak with an advice nurse to schedule a phone or video visit with your doctor. You can also email your doctor for non-urgent questions and concerns.

For more information about the coronavirus (COVID-19), visit

TIAA: Resources to Mitigate Market Volatility  

Visit to learn how you can adjust your investments to optimize your portfolio. You may also speak with a TIAA financial consultant at no additional cost. Please call 800-732-8353, Monday through Friday, from 6:00 a.m. to 6:00 p.m. (MT).

For additional information on how to stay on track and mitigate risk, please view the following: 


Employee Assistance Program (EAP)

SupportLinc is the new EAP for faculty and staff effective July 1, 2019  

HRIC recognizes the stresses that come with balancing your work, family and personal life. To help you manage the daily challenges, DU is pleased to announce the SupportLinc employee assistance program (EAP), available beginning July 1 to all benefited employees.

SupportLinc offers several bilingual, confidential and professional support resources at no cost to you or your family, addressing a wide array of personal and work-related concerns, including:

  • Anxiety
  • Depression
  • Marriage and relationship problems
  • Grief and loss
  • Substance abuse
  • Anger management
  • Work-related pressures
  • Stress 

SupportLinc also provides expert referrals for legal assistance, financial assistance and everyday family issues such as dependent care, auto repair, pet care and home improvement.

Other services include articles and tip sheets, search engines and directories for services, discount fitness center memberships, video counseling, online learning modules and a mobile app. Read more about SupportLinc's services here (Spanish).

Access SupportLinc services by visiting its website (username: universityofdenver) or by calling 1-888-881-LINC (5462).

Please note that as of July 1, EAP services previously provided by the Health and Counseling Center will no longer be available.

If you have questions at any time, email

Benefits Rates and Guides

Benefits Plan information 

Legal Notices

Medicare Part D Creditable Coverage Notice and Notice of Special Enrollment Rights / Spanish Version 

This notice contains important information including the following:

  • Details on your current prescription drug coverage provided through the DU health plan
  • Your options under Medicare's prescription drug coverage
  • Enrolling in Medicare
  • Late Enrollment and the Late Enrollment Penalty
  • Special Enrollment Period Exceptions to the Late Enrollment Penalty
  • Coordinating Other Coverage with Medicare Part D

Premium Assistance Under Medicaid and the Children's Health Insurance Program (CHIP) / Spanish Version 

If you or your children are eligible for Medicaid or CHIP and you're eligible for health coverage from your employer, your state may have a premium assistance program that can help pay for coverage, using funds from their Medicaid or CHIP programs. If you or your children aren't eligible for Medicaid or CHIP, you won't be eligible for these premium assistance programs but you may be able to buy individual insurance coverage through the Health Insurance Marketplace.

Medical Coverage

Provider: Kaiser Permanente
Member Service: 303-338-3800

The University offers three medical plan options through Kaiser Permanente:

  1. High-Deductible Health Plan (HDHP)-HSA / (Spanish Version)
  2. Health Maintenance Organization (HMO) Plan / (Spanish Version)
  3. Triple-Option Point-of-Service (POS) Plan / (Spanish Version)

If you live and work outside of Kaiser in-service areas, please contact Shared Services at 303-871-7420 or for other health insurance options. 

Get detailed information about the medical plan options on the Kaiser Permanente website set up exclusively for DU.

Dental Coverage 

Provider: Delta Dental of Colorado 
Member Service: 800-610-0201

The University offers two dental plan options through Delta Dental of Colorado:

  1. Delta Dental Base PPO Plan / Spanish Version
  2. Delta Dental Enhanced PPO Plan / Spanish Version

With the Delta Dental options, you and your family members may visit any licensed dentist, but you will receive the greatest out-of-savings if you see a PPO Provider.

Both plans include the  Right Start 4 Kids  program. This program covers children up to their 13th birthday at 100% with no deductible when you see a PPO or Premier provider (for the same services outlined in the plan, up to the annual maximum, and subject to limitations and exclusions. Orthodontia is not covered at 100% but at the plan's listed coinsurance.

Provider: Beta Health (formerly called Patient Direct Discount Program)
Member Service: 800-807-0706

The Beta Health Alpha Dental Plan is a network only dental program that provides an average of up to 70% savings on the most commonly performed dental procedures. Refer to the Plan's fee schedule to see how much each procedure will cost.

Vision Coverage

Provider: EyeMed
Member Service: 866-723-0514

The University offers two vision plan options through EyeMed: 

  1. EyeMed Base Plan / Spanish Version 
  2. EyeMed Enhanced Plan / Spanish Version 

Both plans include the Freedom Pass. Select any frame at Target Optical at no cost to you. Your frame will be covered 100% no matter the brand or the original retail price point. You must show this flyer to the Target store associate to receive the offer. 

Basic Life and AD&D Insurance - Hartford
Retirement Plan

Provider: TIAA
Customer Service: 800-842-2252

The University offers a 403(b) retirement savings plan. View the retirement savings plan overview for general information or for more detailed information, you may view the Plan document. 

Register to enroll in a new retirement plan or login to view your account on the TIAA website set up exclusively for DU.

Important Changes to Your University of Denver 403(b) Plan

The University of Denver seeks to provide comprehensive benefits to faculty and staff. Accordingly, we have historically offered a fixed percentage matching contribution under the University of Denver Retirement Plan.

Over the past few months, COVID-19 has produced numerous operational and economic challenges for colleges and universities. As you can imagine, the pandemic has adversely affected each of our revenue sources—tuition, research grants, investments, and endowments. We must now confront our current financial reality and mitigate COVID-19's negative effects on our University.

Retirement benefits are a significant cost to the University; yet importantly, they help us attract and retain excellent faculty and staff. We are committed to continuing to contribute to employees' retirement plans for as long as possible; but we must reduce our matching contribution to a maximum of 4 percent.

This change will be effective with your first paycheck after July 1. In the future, we will reevaluate the percentage we are able to match and notify you when we can reinstate contributions.

You may continue to make contributions to the plan as you normally do. In fact, we encourage you to keep investing if you can. Making regular contributions in both up and down financial markets is the best way to secure adequate savings for your retirement. Faculty and staff remain our top priority, so please let us know if you have any questions.

For information about your 403(b) plan generally or to review or adjust your contributions, please contact TIAA by calling (800) 842-2252 Monday through Friday, 6 a.m. to 8 p.m. (MT) and Saturday, 7 a.m. to 4 p.m. (MT). You may also access your account and make changes at

Please note: TIAA has decided to temporarily suspend on-site visits to institutions by Financial Consultants, Relationship Managers and other members of your service team. They are also suspending face-to-face client meetings at TIAA offices. Instead, TIAA will work with you by phone, email, webex, virtual meetings (phone or video), websites and other channels. 

Flexible Spending Account (FSA) and COBRA

Provider: Rocky Mountain Reserve 
FSA Member Service: 888-722-1223

The University offers three flexible spending account (FSA) options through Rocky Mountain Reserve:

  1. Health Care FSA
  2. Limited Purpose Health Care FSA
  3. Dependent Care FSA

New to the health care FSA and limited purpose FSA is the rollover feature. Employees may rollover $500 at the end of the plan year to use in future years. View the FAQ for more information on the rollover feature.

For general information on all three options, view the FSA overview.  For a list of eligible expenses, visit RMR's website "What's Covered." 

Rocky Mountain Reserve administers COBRA for the University.  

Cafeteria Plan
Cafeteria Plan Summary Plan Description


Discount offers to various services and goods are available.  Please see the full list of discounts under additional benefits

Benefits FORMS

All Benefits forms are now located in Fresh Desk. You must login with your DU email and password. Forms can be found under Human Resources > Human Resources Forms. 

Benefits Events

September 9: TIAA Retirement Counseling Sessions 

TIAA Individual Retirement Consultants will work with you by phone, email, webex, virtual meetings (phone or video), websites and other channels for 1-on-1 retirement counseling sessions to answer your questions about your account and our retirement plan. Click here to register for TIAA financial counseling.

September 10: TIAA Retirement Counseling Sessions 

TIAA Individual Retirement Consultants will work with you by phone, email, webex, virtual meetings (phone or video), websites and other channels for 1-on-1 retirement counseling sessions to answer your questions about your account and our retirement plan. Click here to register for TIAA financial counseling.

September 15 at 10:00 a.m. (MST): Asset Allocation: Practical guide for income and estate planning (TIAA webinar) 

We often think about our investments in terms of how much we should invest in stocks or bonds or other investments to that we can achieve the greatest return according to our own risk tolerance, goals and time frame. Equally as important is where those assets are located to maximize the benefits of different account types—usually to minimize taxes. Learn about how the location of your assets may impact your retirement income and your beneficiaries.

Reserve your spot for this webinar using your username and password. 

September 15 at 1:00 p.m. (MST): The 411 on 529 College Savings Plans (TIAA webinar) 

You can learn how 529 college savings plans work and how to invest in one for a child, grandchild, yourself or other loved one.

Reserve your spot for this webinar using your username and password. 

September 16 at 10:00 a.m. (MST): 2020 Presidential Election and the Economy (TIAA webinar) 

This November, Americans will choose a President to lead the country for the next four years. That choice can have major implications for our economy and the financial markets. Larry Chadwick, TIAA's head of Federal Government relations, will share his team's insights into how the election's outcome might shape the country's economic future.

Reserve your spot for this webinar using your username and password. 

September 16 at 1:00 p.m. (MST): Tomorrow in Focus: Saving for your ideal retirement (TIAA webinar) 

Find out how retirement savings, planning and the real benefit of time are essential features of retirement investments.

Reserve your spot for this webinar using your username and password. 

September 17 at 10:00 a.m. (MST): Looking to turn your retirement savings into a 'paycheck' for life? (TIAA webinar) 

You diversify your investment portfolio before retirement to help offset risk. A similar strategy can help see you through retirement. Learn how creating a diversified income plan—one that uses a combination of income sources and includes annuity income that's guaranteed for life—can help reduce the risks you may face in retirement and ensure you have income that never runs out.

Reserve your spot for this webinar using your username and password. 

September 17 at 1:00 p.m. (MST): She's Got It: A woman's' guide to saving and investing (TIAA webinar) 

You can discover saving and investing strategies developed especially for women and how you can put them into action.

Reserve your spot for this webinar using your username and password.