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Online Support Request

 

 

Help Center General Info

Welcome to the IT Computer Help Center. Our Help Center includes phone, email, online and walk-in computer support for all faculty, staff and students at the University of Denver. The IT Computer Help Center is housed in the Anderson Academic Commons.

About Our Support:

The IT Help Center provides laptop support for the following:
  • Windows 7, 8.1, 10
    • Windows XP, Windows Vista, and Windows 8 support has been discontinued. For assistance in upgrading please contact the IT Help Center.
  • 10.10 (Yosemite), 10.11 (El Capitan), and 10.12 (macOS Sierra).
    • Macintosh 10.6 (Snow Leopard), 10.7 (Lion), Mac 10.8 (Mountain Lion), and Macintosh 10.9 (Mavericks) support has been discontinued.  For assistance in upgrading please contact the IT Help Center.
    • Please read the following article before upgrading to macOS High Sierra (10.13).
    Microsoft Office 2010, 2013, 2016 (Word, Excel, PowerPoint, Outlook).
    • Microsoft Office 2016 for Windows and Mac can be downloaded for FREE, please visit go.du.edu/office365
  • DUnet software - External VPN client, and Pharos Uniprint
  • Anti-virus software
  • VMWare (Horizon) View Client
  • DU system support (Email, PioneerWeb, Canvas, passwords)
  • On-campus wired and wireless network connectivity
  • Basic software and hardware troubleshooting
The IT Help Center DOES NOT provide support for:

 Please visit our Knowledge Base at: support.du.edu

Location

The IT Help Center is housed in the Anderson Academic Commons located at 2150 E. Evans Ave. Please click here for a printable PDF map of campus building locations. 

Hours

Help Center Phone Support - 303.871.4700
  • Monday - Thursday | 8 am - 8 pm
  • Friday | 8 am - 6 pm
LIMITED After Hours Phone Support - 303.871.4700
  • Saturday 9 am - 4 pm
  • Sunday 10 am - 4 pm
Help Center Email Support - (Email us!)
  • Monday - Friday | 8 am - 6 pm
Help Center Laptop Drop-in Support
  • Monday - Thursday | 8 am - 8pm
  • Friday 9 am - 8 pm
  • Saturday 9 am - 8 pm
  • Sunday 10 am - 8 pm
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