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Help Center General Info
Welcome to the IT Computer Help Center. Our Help Center includes phone, email, online and walk-in computer support for all faculty, staff and students at the University of Denver. The IT Computer Help Center is housed in the Anderson Academic Commons.
About Our Support:
The IT Help Center provides laptop support for the following:
- Windows 7, 8, 8.1, 10
- Windows XP and Windows Vista support has been discontinued. For assistance in upgrading please contact the IT Help Center.
- 10.10 (Yosemite), 10.11 (El Capitan), and 10.12 (macOS Sierra).
- Macintosh 10.6 (Snow Leopard), 10.7 (Lion), Mac 10.8 (Mountain Lion), and Macintosh 10.9 (Mavericks) support has been discontinued. For assistance in upgrading please contact the IT Help Center.
- Please read the following article before upgrading to macOS High Sierra (10.13).
- Microsoft Office 2016 for Windows and Mac can be downloaded for FREE, please visit go.du.edu/office365
- DUnet software - External VPN client, and Pharos Uniprint
- Anti-virus software
- VMWare (Horizon) View Client
- DU system support (Email, PioneerWeb, Canvas, passwords)
- On-campus wired and wireless network connectivity
- Basic software and hardware troubleshooting
The IT Help Center DOES NOT provide support for:
- International (non-English) versions of Windows Operating Systems
- Corporate Laptops
- Data recovery or resurrection of deleted documents
- Data backup
Please visit our Knowledge Base at: support.du.edu
The IT Help Center is housed in the Anderson Academic Commons located at 2150 E. Evans Ave. Please click here for a printable PDF map of campus building locations.
Help Center Phone Support - 303.871.4700
- Monday - Thursday | 8 am - 10 pm
- Friday | 8 am - 6 pm
LIMITED After Hours Phone Support - 303.871.4700
- Saturday 9 am - 4 pm
- Sunday 10 am - 4 pm
Help Center Email Support - (Email us!)
- Monday - Friday | 8 am - 6 pm
Help Center Laptop Drop-in Support
- Monday - Thursday | 8 am - 10pm
- Friday 9 am - 8 pm
- Saturday 9 am - 8 pm
- Sunday 10 am - 10 pm