Faculty and Staff Support
If you require assistance with a desktop computer or are otherwise unable to bring your computer to the IT Help Center, options for scheduling an on-site service call are available. To set up an appointment, please call the IT Help Center at 303.871.4700 or submit an online support request.
Students, Faculty, and Staff may bring their laptops directly to the IT Help Center, located on the main floor of the Anderson Academic Commons for immediate support. Hours for walk-in laptop assistance can be found here.
The Anderson Academic Commons is located at 2150 E. Evans Ave. Denver, CO 80208. For more information on DU building locations, please consult this map.
The University of Denver supports a limited range of handheld devices for faculty and staff. We are in the process of creating guides both for purchasing and setting up iOS, Android, and Windows Phone devices. For general inquiries and support, please visit our handheld support page or fill out an online support request.
Please note that as of June 30, 2013, IT support for Blackberry devices has been discontinued.
If you would like assistance selecting the correct computer for your needs, or would like to arrange for IT to configure and install software on your computer once it arrives, please visit our Computer Procurement page or contact the IT Help Center for additional information.
For assistance with email or other account issues such as PioneerWeb, Banner, Canvas or Blackboard, the IT HelpDesk has support consultants available to help via phone. Please visit this page for additional information regarding hours and support availability.
Step-by-Step How-To Guides
For how-to guides and self guided support, please visit our knowledge base. The knowledge base has articles designed to walk users through common computer and DU systems issues and questions. While we work to get the new knowledge base up and running, archived articles can be found here.