What is FreshDesk?

FreshDesk is a cloud-based customer support software and helpdesk solution used at the University of Denver.


Features and Benefits:

  • Track, manage, categorize, and assign support tickets
  • Collaborate and share ownership of tickets and knowledge bases with your team
  • Streamline conversations and communications into one place
  • Automate repetitive workflows
  • Identify problems to improve your efficiency


Cost and Eligibility:

All active DU students, staff, and faculty are able to search the Shared Services FreshDesk guides and submit support tickets at no cost. Contact for detailed cost information on FreshDesk licensing for your unit.


Additional Resources:

Visit the Shared Services FreshDesk webpage to search for how-to guides and submit support tickets