What is FreshDesk?
FreshDesk is a cloud-based customer support software and helpdesk solution used at the University of Denver. Please note that the University will no longer be using FreshDesk as of 2024.
Features and Benefits:
- Track, manage, categorize, and assign support tickets
- Collaborate and share ownership of tickets and knowledge bases with your team
- Streamline conversations and communications into one place
- Automate repetitive workflows
- Identify problems to improve your efficiency
Cost and Eligibility:
Please note: DU will not renew its contract with Freshdesk after September 2024. The goal is to migrate all Freshdesk users to Salesforce by June 2024. IT will contact the units using Freshdesk to discuss the migration process. We are currently exploring various methods to migrate tickets and knowledge base articles from Freshdesk to Salesforce. We recommend units using Freshdesk to review all your KB articles and delete/inactivate ones that are not being used and update active ones to reflect accurate information.
Additional Resources:
Visit the Shared Services FreshDesk webpage to search for how-to guides and submit support tickets