What is FreshDesk?
FreshDesk is a cloud-based customer support software and helpdesk solution used at the University of Denver.
Features and Benefits:
- Track, manage, categorize, and assign support tickets
- Collaborate and share ownership of tickets and knowledge bases with your team
- Streamline conversations and communications into one place
- Automate repetitive workflows
- Identify problems to improve your efficiency
Cost and Eligibility:
All active DU students, staff, and faculty are able to search the Shared Services FreshDesk guides and submit support tickets at no cost. Contact IT@du.edu for detailed cost information on FreshDesk licensing for your unit.
Visit the Shared Services FreshDesk webpage to search for how-to guides and submit support tickets