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Student Life

Disability Services Program

Instructor teaching outside. Students listen.

Faculty and Staff

How to Administer Accommodations

Students should provide you to with a faculty letter, ideally at the beginning of the quarter, to inform you of their accommodations. Ultimately it is the faculty's responsibility to provide accommodations, however DSP provides many options for facilitating this. Expand the following items for details on how to administer particular accommodations:

DSP Testing Center Resource Guide

To assist faculty in providing approved testing accommodations, the Disability Services Program operates a Testing Center. This resource will provide an overview of processes and general information.

Exam Scheduling

      • Students are expected to schedule their quizzes, tests and/or midterms at least 5 days in advance using ClockWork, an online system. For final exams, students are expected to schedule exams 10 days in advance . Signing up 5 days in advance (10 days for final exams) guarantees the student a spot in our Testing Center.
      • If a student misses the 5 or 10 day deadline, they are required to fill out a Late Exam Request Form (available on our website and in the DSP office). Both the student and professor are required to sign the form before returning form to DSP. We cannot guarantee that late requests will be scheduled, but we will make every effort to accommodate the student.
      • Students cannot be denied accommodations solely because they miss the 5-day deadline (10 days for final exams). If a student cannot be scheduled in the testing center, faculty must make a good faith effort to make alternate arrangements, if at all possible.

Faculty Responsibilities

      • Discuss accommodations with student: Discuss the type of exams in your class and which approved accommodations the student will need. Discuss whether you will provide the accommodations in the classroom, or utilize the DSP Testing Center. If a student requests accommodations that are not approved by DSP, please have the student contact DSP.
      • Provide accurate exam dates to student in advance (e.g. pop quizzes, mid-term, final exam).Please inform the student how long the class gets to take an exam.
      • Send exam to DSP: All exams and testing instructions must be sent to the Testing Center via ClockWork or emailed to [email protected]. Send/upload exam as soon as possible.
      • Syllabus Statement: In addition to the disability statement in syllabi, DSP recommends that faculty include statement encouraging students who have approved accommodations through DSP to share with you their faculty letter as soon as possible.
      • Help coordinate scheduling: Typically, students receiving extended time on exams in the DSP Testing Center start their exams at the same time as other students. In cases where extended time might run into another class the student may need to take the exam at an alternate time. DSP requires professor approval to move exams to a day/time that is outside of the student's normal class time.
      • Provide equitable access to information during exam: If students can ask the professor or TA questions during the exam in the classroom, they must have the same access from the testing center. Professors are asked to provide contact information in ClockWork when they submit the exam. If handouts, visual aids, or other information is provided to the class during an exam, it must be provided to students taking the exam in DSP.

Faculty notification of student taking exam in DSP Testing Center

Professors receive automated 4- and 2-day email reminders (8- and 3-day reminders for final exams) informing you the day and time a student has scheduled to take your exam in the DSP Testing Center. Please email [email protected] if the test date/time is different from what you see in the email. The email also provides the link to upload exam and instructions to ClockWork.

ClockWork

        • Internet Explorer and Firefox are the recommended browsers. You may not be able to preview your uploaded file(s) if you use Chrome.
        • Use your DU ID# and password to log in.
        • Acceptable files for uploading: .doc, .docx, .pdf, .ppt, .pptx .xlsx, and .zip.
        • Testing Instructions: Provide DSP with the same testing instructions you will give to the class (e.g. closed book/note, open book/note, calculator, laptop, etc.). Additionally, how long the class has to complete their exam and how many pages the exam has.
        • Online exams – For timed online exams, please remember to add extended time for students with accommodations, including those taking the exam at the DSP Testing Center. If a student is beginning the exam earlier than the rest of the class, please make sure they are able to access the exam at their scheduled start time.

Completed Exam Delivery

DSP will attempt to return completed paper exams in sealed envelopes to your department office within one business day. Faculty are also welcome to pick up exams in DSP. If you plan to pick up, please email us to let us know.

Canvas: Adding Extended Time on tests/exams

For CANVAS timed tests/exams, please remember to add extended time for students with accommodations, including those taking the exam at the DSP Testing Center. Please Note: If a student is beginning the exam earlier than the rest of the class, you must make sure they are able to access the exam at their scheduled start time.

The Office of Teaching and Learning (OTL) provides this step-by-step guide on How to Add Extended Time in CANVAS

 

Modified Attendance Procedures

Regular class attendance is essential for the academic success of all University of Denver students. The Disability Services Program (DSP) supports and adheres to the University of Denver's attendance policy:
http://bulletin.du.edu/undergraduate/aboutdu/academiccalendar/attendance/

All University of Denver students are responsible for fulfilling the essential requirements, including attendance expectations, of the applicable courses, programs, or degrees. However, the University recognizes that some students' disabilities or medical conditions can be chronic, cyclical, episodic or random and may impact the student's ability to fulfill attendance requirements. These may include, but are not limited to, inflammatory bowel diseases; seizure disorders; diabetes; mental health conditions experiencing acute exacerbation; various autoimmune disorders; or conditions requiring treatment such as chemotherapy or dialysis.
Seasonal illness (i.e. flu, cold, conjunctivitis), non-disability related absences, and disabilities or medical conditions not disclosed to DSP through the applicable process are not subject to modification of attendance requirements pursuant to these procedures. Students with short-term illnesses should work directly with their instructors to discuss informal arrangements for absences. DSP can provide Temporary Accommodations for longer-lasting injuries or illnesses, including, but not limited to, broken bones, concussions, and on-going illnesses lasting multiple weeks.
Students with a documented disability or medical condition may request a Modified Attendance Plan as an accommodation. These procedures address when this accommodation may be appropriate; how to determine whether this accommodation is reasonable based on course requirements; and how to implement this accommodation.
Based on the information provided by the student, the DSP determines whether the student is eligible for a Modified Attendance Plan as a reasonable accommodation. Following DSP's decision that the student is eligible for this accommodation, DSP will issue a Letter of Approved Accommodation (LOAA) for the student to provide to instructors. Receiving a LOAA that includes a Modified Attendance Plan does not provide the student with unlimited absences or excuse prior absences retroactively, except in extraordinary circumstances. Students with an approved Modified Attendance Plan remain responsible for all material covered while they are absent from class, all academic activities (assignments, assessments, required readings, quizzes/tests/exams, etc.), and are subject to the evaluation standards specified in the syllabus.
After the student provides the instructor with the LOAA containing Modified Attendance as an approved accommodation, the instructor has the discretion to determine how or whether to modify their class attendance policy based on the instructor's assessment of the core requirements for the course. Under applicable law, the University must provide reasonable accommodations, but is not required to fundamentally alter, waive, or lower essential course requirements, academic standards, or educational experiences or outcomes when implementing the Modified Attendance Plan.

Implementation of Accommodation:
  • Students must provide their instructor(s) with a Letter of Approved Accommodations (LOAA) via the ClockWork portal on the DSP website.
  • Prior to using the Modified Attendance accommodation each term and before a disability-related absence, students must complete and submit to DSP a Modified Attendance Plan form for each course for which the student seeks an accommodation of the attendance requirements.
  • Students may work directly with instructors, or the student can seek assistance from DSP staff to interact with the instructor to establish course requirements, the impact of absences and potential attendance modification(s), and to complete and submit the Modified Attendance Plan form to DSP.
  • DSP staff review submitted forms to determine the course specific adjustments related to attendance.
  • DSP will notify the student and instructor of the approved Modified Attendance Plan for the course via their University email address. If the student does not complete and submit a Modified Attendance Plan to DSP, then DSP will not approve course specific attendance modifications and DSP will not monitor disability or medical condition-related absences.
  • Having an approved Modified Attendance Plan does not provide the student with unlimited absences.
  • DSP does not excuse prior absences retroactively, except in extraordinary circumstances.
Student Responsibilities:
  • Students should consider their disability-related needs when choosing courses and developing their course schedules, such as scheduling classes at a certain time of day and/or scheduling breaks between classes.
  • Students should review the course syllabus prior to the add/drop deadline for each to learn the attendance and other essential course requirements. Students may also inquire about these requirements by contacting instructors or academic departments prior to the start of the term.
  • At the beginning of each term and before a disability-related absence, students must submit a completed Modified Attendance Plan form to DSP for each course for which the student seeks an accommodation of the attendance requirements.
  • Students should make reasonable efforts to attend every class/course meeting.
  • Students with an approved Modified Attendance Plan need to communicate their absence in advance, when possible, to the instructor(s) and DSP staff ([email protected]).
  • In the case of an emergency or unexpected disability-related absence, students must inform the instructor(s) and DSP as soon as possible, but no later than one (1) business day, after the student returns to classes.
  • The student must stay current with and complete all required coursework and must obtain materials and notes for classes missed due to disability-related absence.
  • Students must understand that, even with an approved Modified Attendance Plan, failure to attend class could negatively impact their grades and mastery of course content.
  • Students should contact DSP staff if they have any concerns after discussing the Modified Attendance Plan with the instructor.
Instructor Responsibilities:
  • After the student and/or DSP initiates a request to implement this accommodation, the instructor must consider each request on a case-by-case basis and engage in the interactive process by working with the student and DSP, as applicable, to complete the Modified Attendance Plan form.
  • The instructor must conduct a comprehensive examination of the essential course requirements, academic standards, and educational experiences or outcomes to determine the impact of this accommodation. Generally, one or two excused absences, in addition to those permitted in the syllabus, should not constitute a fundamental alteration to a course.
  • If, based on this analysis, the instructor determines that a modification in attendance may alter an essential course requirement, academic standard or educations experience or outcome, the instructor must consult with DSP to determine what course-specific adjustments may be applicable.
  • If a student has excessive absences, even pursuant to a DSP approved accommodation, the instructor should consider submitting a referral through Student Outreach and Support (SOS) so the student may explore options such as reduced course load, course withdrawal, or a Medical Leave of Absence.
Evaluating the Impact on Essential Course Requirements:

Consider the following factors to determine if attendance is an essential course requirement:

  • What does the course description and syllabus state regarding attendance requirements?
  • To what extent is there classroom interaction between the instructor and students and amongst all the students?
  • Do student contributions in class constitute a significant component of the learning process/educational experience for both the individual student and the other students in the class?
  • Does the fundamental nature of the course rely upon student participation as an essential method of learning?
  • What elements of the course are used to calculate the final course grade?
  • Can other course elements be reasonably substituted for attendance?

Attendance may be vital in courses that involve significant interaction, in-class participation, or where content mastery depends on attendance. In such courses, there may be limited adjustment options available. Examples of these courses and course elements may include:

  • Labs
  • Practicums
  • Internships
  • Language learning
  • Mathematics courses
  • Public speaking/communications courses
  • Group presentations
  • Group performances
  • Class presentations
  • Guest speakers
Options to Consider:

In consultation with DSP, instructors can often find reasonable, equivalent attendance options for students to complete essential course requirements without compromising academic standards. The instructor can determine these options on a case-by-case basis in response to the impact of the disability or medical condition on attendance, the course requirements, and the instructor's expectations.


Among the options an instructor may consider as a reasonable adjustment for an absence:

  • Assigning comparable alternate work.
  • Altering the timelines for coursework and quizzes/tests/exams.
  • Allowing the student to attend a different section of the same course to obtain lecture material, unless doing so would negatively impact the other section of the course.
  • Reviewing missed information/materials with the student during office hours.
  • Allowing and encouraging the student to obtain missed material/notes from a classmate.
  • Permitting the student to attend class remotely (via Zoom or comparable technology, as arranged by the instructor).
  • Allowing the student to complete the remainder of the course through independent study after conferring with department/unit administrators to determine if this is acceptable.
  • At the instructor's discretion, and if the student is eligible, the instructor may assign a grade of "Incomplete" to allow the student an opportunity to fulfill course requirements. See the Incomplete Grade Policy on the Office of the Registrar website. Note: this is not an accommodation through DSP.
Best Practices:

Consistent with Universal Design for Learning (UDL) principles, instructors should include in each syllabus:

  • An explanation of course goals and objectives;
  • Name of textbooks and any other required materials;
  • Instructor's office hours;
  • An explanation of how the instructor determines a student's grade;
  • Clearly stated attendance requirements;
  • An explanation of any additional reading, papers, projects and examinations which the instructor expects to give or assign.

 

Peer Notetaker
  1. Faculty Letter
    Student provides instructor with Faculty Letter indicating a “Peer Note-Taker” accommodation.
  2. Announcement
    Instructor makes an announcement -  without identifying the student  - in class or by email soliciting a note-taker. It is helpful to mention that the note-taker receives a $40 stipend to the DU bookstore.
  3. Introduction
    Once the note-taker has been identified, the instructor introduces the student and the note-taker.
  4. Exchange
    Student and note-taker work together to determine the best way to get notes to the student. Notes can be scanned and emailed (free at library), photocopied (free at DSP), or written on carbon-copy paper (free at DSP). Other methods may also work.
  5. Note-taker Agreement Form
    Student and note-taker must complete a Classroom Note-Taker Agreement and submit this to DSP.
  6. Stipend
    Note-takers receive a $40 stipend to the DU Bookstore loaded onto their Pioneer ID card within two months of submitting a signed Note-taker Agreement (stipends will not be awarded without a signed agreement).

*Due to the scholarship status of the stipend, most athletes are not eligible to receive the stipend. We still welcome their support in note-taking.

Per Assignment Extensions Procedures

All University of Denver students are responsible for fulfilling the essential requirements, including completion dates for assignments, of the applicable course, program, or degree. However, the University recognizes that some students' disabilities or medical conditions may impact their ability to complete assignments by the stated due date. These may include, but are not limited to, disabilities or medical conditions that are episodic in nature, that fluctuate in severity, or that may require hospitalization.
Students with a documented disability or medical condition may request approval from the Disability Services Program (DSP) for Per Assignment Extensions as an accommodation. These procedures address when this accommodation may be appropriate; how to determine whether this accommodation is reasonable based on course requirements; and how to implement this accommodation.
Based on the information provided by the student, DSP determines whether the student is eligible for a Per Assignment Extension as a reasonable accommodation. Following DSP's decision that the student is eligible for this accommodation, DSP will issue a Letter of Approved Accommodation (LOAA) for the student to provide to instructors. Receiving a LOAA that includes a Per Assignment Extension does not provide the student with an automatic extension for each assignment, extensions of undefined length, or retroactive extensions for previous assignments, except in extraordinary circumstances. Students with an approved Per Assignment Extension accommodation remain responsible for all academic activities (attendance, assignments, required readings, quizzes/tests/exams, etc.), are subject to the evaluation standards specified in the syllabus, and must work with the instructor regarding implementation of the accommodation with respect to each assignment.
After the student provides the instructor with the LOAA for a Per Assignment Extension, the instructor has the discretion to determine how or whether to modify due dates for particular assignments based on the instructor's assessment of the core requirements for the course. Under applicable law, the University must provide reasonable accommodations, but is not required to fundamentally alter, waive, or lower essential course requirements, academic standards, or educational experiences or outcomes in implementing the Per Assignment Extension.
Students seeking extensions for all assignments for a course should explore other options such as a reduced course load. If a student experiences an unexpected illness or injury or a recent diagnosis, onset or change in condition, the student may consider withdrawal from a course, an incomplete grade, or pursuing a Medical Leave of Absence.

Implementation of Accommodation
  • Students must provide their instructor(s) with a Letter of Approved Accommodations (LOAA) via the ClockWork portal on the DSP website.
  • DSP will notify the student and the instructor of the approved Per Assignment Extension for the course via their University email address. If the student does not complete and submit a Per Assignment Extension to DSP, then DSP will not approve course specific extensions and will not monitor disability or medical condition-related extensions.
  • Students may work directly with instructors, or the student can seek assistance from DSP staff to interact with the instructor, to establish course requirements, potential extension requests and the impact of the assignment extension request and to complete and submit the Per Assignment Extension Plan form to DSP.
  • DSP staff review submitted forms to determine the course specific adjustments for individual assignments.
  • Having approval for a Per Assignment Extension does not automatically provide a student with an extension of the due date for all course assignments.
  • DSP does not apply extensions to assignment due dates retroactively except in extraordinary circumstances.
  • This accommodation does not provide unlimited extensions of assignment due dates.
  • Prior to using the Per Assignment Extension accommodation each term, the student must complete and submit to DSP a Per Assignment Extension Plan form for each course for which the student seeks an accommodation of the assignment due dates.
  • An approved Per Assignment Extension generally provides students with up to two (2) additional business days from the original due date to turn in an assignment. If the instructor determines that a particular assignment does not warrant a two (2) additional business day extension, the instructor should discuss the appropriate extension length with the student.
  • If a student requests multiple extensions on any one assignment, the instructor should review such requests carefully, but the instructor retains the discretion to make the final decision regarding the applicable due date.
Student Responsibilities
  • Students are expected to manage their time and proactively work on assignments. Students should consider potential challenges related to their individual circumstances, impact of their disability/medical condition, other coursework requirements and other obligations (e.g., extracurricular activities, work, family obligations).
  • At the beginning of each term and before requesting an extension on any assignment, students must submit a completed Per Assignment Extension Plan form to DSP for each course for which the student seeks an accommodation of the assignment due dates.
  • The student should discuss each request to implement the Per Assignment Extension with the instructor as early as possible. DSP strongly recommends that students and instructors confirm any extension in the due date for an assignment in writing (email) to avoid misunderstandings.
  • Students should contact DSP if they have any concerns after discussing the Per Assignment Extension Plan with the instructor.
  • Students should submit any work completed by the original due date and submit the completed assignment by the revised due date, pursuant to the extension.
Instructor Responsibilities
  • After the student and/or DSP initiates a request to implement this accommodation, the instructor must consider each request on a case-by-case basis and engage in the interactive process by working with the student and DSP, as applicable, to complete the Per Assignment Extension Plan form.
  • The instructor must conduct a comprehensive examination of the essential course requirements, academic standards, and educational experiences or outcomes for each request for an extension to determine the impact of this accommodation.
  • If, based on this analysis, the instructor determines that an assignment extension may alter an essential course requirement, academic standard or educations experience or outcome, the instructor must consult with DSP to determine what course-specific adjustments may be reasonable.
  • If a student has excessive absences/extensions, even pursuant to a DSP approved accommodation, the instructor should consider submitting a referral through Student Outreach and Support (SOS) so that the student may explore options such as a reduced course load, course withdrawal, or a Medical Leave of Absence.
Evaluating the Impact on Essential Course Requirements
  • What does the course description and syllabus state regarding assignment due dates and submission of late work?
  • Has the faculty member consistently applied the policy regarding due dates and submission of late work?
  • How do assignment due dates relate to course requirements?
  • Would an extension (or multiple extensions) on the assignment fundamentally alter the course?
  • Is timely completion of assignments part of an essential method of learning in this course?
  • Does timely completion of assignments constitute a significant component of the learning process?
  • Is the individual’s class participation and/or learning dependent on the timing of the completion of the assignment?
  • To what degree does a student’s delay in submission of assignments constitute a significant loss of the educational experience for other students in the class?
  • Is the completed assignment used to teach or inform class content during the subsequent class meeting(s)?
  • Is the assignment structured such that students depend on each other to complete the coursework?
Options to Consider

In consultation with DSP, instructors can often find reasonable, equivalent options for students to complete essential course requirements without compromising academic standards. The instructor can determine these options on a case-by-case basis in response to the impact of the disability or medical condition, the course requirements, and the instructor’s expectations.

  • Instructors should specify due dates for assignments, papers, and projects in the course syllabus provided to students at the beginning of the term.
  • Instructors should avoid announcing due dates or changes to due dates with insufficient prior notice.
  • Instructors should provide students with advance notice of future assignments and expected due dates.
  • When implementing a Per Assignment Extension, the instructor should ask the student to submit all work completed by the original due date and with a short extension to complete any remaining work on the assignment. The instructor should specify this arrangement in the Per Assignment Extension Plan.
  • At the instructor’s discretion, and if the student is eligible, the instructor may assign a grade of “Incomplete” to allow the student an opportunity to fulfill course requirements. See the Incomplete Grade Policy on the Office of the Registrar website. Note: this is not an accommodation through DSP.
  • The instructor may allow the student to complete the remainder of the course through independent study after conferring with department/unit administrators to determine if this is acceptable.
Best Practices

Consistent with Universal Design for Learning (UDL) principles, instructors should include in each syllabus:

  • An explanation of course goals and objectives;
  • Name of textbooks and any other required materials;
  • Instructor’s office hours;
  • An explanation of how the instructor determines a student’s grade;
  • Clearly stated assignment timelines and due dates;
  • An explanation of any additional reading, papers, projects and examination which the instructor expects to give or assign.
Alternate Format Text

Textbooks

Ensure that book lists have been submitted to the DU bookstore by the required deadline. This allows students to search for books and submit requests for alternate formats to DSP.

Canvas Readings

Ensure that all PDFs or other electronic documents are searchable. Scanned image PDFs should be run through optical character recognition software, such as Robobraille. This benefits all students.

Video Captions

All video and audio content made available in the course must be captioned or accompanied by a transcript. For videos that do not currently have captions, submit requests a minimum of 2-3 weeks in advance using the Video Captions Request Form. Consult the Assistive Technology Specialist or Office of Teaching and Learning for more guidance.

Sign Language Interpreters

DSP coordinates the interpreters to be in classrooms. The interpreter's role is to facilitate communication for both the student and instructor. He/she should not be asked to run errands, proctor exams, or discuss the student's personal issues. He/she should not participate in the class in any way independent of the student or express personal opinions. Contact us if you have any questions.

Live Captioning (CART)

DSP coordinates live captioning, commonly called Communication Access Real-time Translation or CART, by contracting with stenographers to transcribe classroom conversation for students who have hearing loss. The role of the captionist/CART provider is to facilitate classroom communication, both expressive and receptive, between the student, their classmates and instructor. It is not appropriate for them to caption video content, run errands, proctor exams, or discuss the student's personal circumstances. The captionist/CART provider should not participate in class, apart from facilitating communication for the student, or express their personal opinions. Contact the DSP if you have any questions.