Skip navigation

Student Life

Disability Services Program

2 students and 1 staff smiling in office meeting.

Students

Other Accomodations

We encourage you to provide your faculty with your Letter Of Approved Accommodation at the beginning of each quarter. This facilitates an open dialogue so your learning needs can be met. Expand the following items for details on how to use particular accommodations:

Alternate Format Text
1. Meet
New students should meet with the Alternate Format Text Manager to discuss file formats, software, timeframes, etc.

2. Request Books
Complete the Alternate Format Text (AFT) Request form to submit your requests. Requests with incomplete information will be delayed. Processing Alternate Format Text (AFT) requests may take up to 3 - 4 weeks in some instances. To find book lists for your courses visit the DU Bookstore website, or contact your instructor(s).

3. Proof of Ownership
Per copyright law, provide receipts or hard copies to the Alternate Format Text Manager. Proof can be emailed to dsp@du.edu or presented in person.

4. Download Books
Download fulfilled requests from the DSP eBook Repository. You will receive an email from a DSP staffer when your request(s) have been fulfilled.
Audio and Zoom Recording
Audio Recording
Audio recording lectures, class discussions, or other events not open to the general community may be permitted but should be discussed, in advance, with the instructor or speaker. If needed as an accommodation due to a disability or medical condition, then a Request for Accommodation must be submitted to DSP along with appropriate documentation.

Procedure
  • Students who have Audio Recordings as an accommodation may be required by instructors to complete the Audio Recording Memorandum of Understanding that outlines students' rights and responsibilities.
  • In general, the agreement outlines the understanding between the instructor and student in regards to any circumstances where recording is not appropriate (e.g. private information shared in a psychology or social work class); and any restrictions on sharing of audio files.
  • Students with this accommodation often prefer to provide their own recording device but are not required to do so; Smart Pens are one effective means of making audio recordings. Students interested in trying a smart pen or other audio recording device should contact DSP for information on availability and temporary loans to students.

Zoom Recording
Record synchronous class lectures held through Zoom to a computer or to the Cloud.

Procedure for Local Recording
Local recording allows users to record meeting video and audio locally to a computer.
  • Meeting host can record, or they can provide permission to another participant to record.
  • Click Record on this Computer to begin recording. Click Stop Recording when you want the recording to end. There is also an option to Pause Recording during the meeting.
  • Participants can tell if a meeting is being recorded if they see a red button and the word Recording in the top left corner of the Zoom window.
  • After the meeting has ended, Zoom will convert the recording. When the conversion is done, a folder containing the video and audio file or audio-only file will appear.
  • Any chats, public and private, that take place during the meeting will also be downloaded as a .txt file to this folder.

Procedure for Recording to the Cloud
Recording to the Cloud records video, audio, and chat text in the Zoom cloud. When the meeting host enables the Audio Transcript option, that allows Zoom to automatically transcribe the recorded audio.

  • Meeting host can record, or they can assign a co-host to record.
  • Click Record to the Cloud. Click Stop Recording when you want the recording to end. There is also an option to Pause Recording during the meeting.
  • Participants can tell if a meeting is being recorded if they see a red button and the word Recording in the top left corner of the Zoom window.
  • When the recording has ended, the recording must be processed before viewing. When the process is completed, the host will receive an email with links to the files (audio, video, public chat, and transcript).
  • If the recording was transcribed and the meeting also had video, the email will include a link to the video with the transcript text displayed.
Early Registration

Early Registration takes place the Friday before Priority Registration begins. Students should follow all advising requirements as usual. Visit the Registrar website for details on checking registration time tickets.

Foreign Language Substitution
Requirement
Students whose documented disability is a substantial barrier to their ability to become proficient in a second language can be approved for a foreign language (FOLA) substitution through the Disability Services Program (DSP). Students approved by the DSP for a FOLA substitution are required to complete twelve (12) credits, taught in English, from an approved list of courses designed to enhance cultural competence crucial in our globalized world. Students in particular majors or programs may have to complete additional course work associated with the FOLA substitution.

Approved Substitution Courses
Courses approved to meet the FOLA substitution requirement can be searched in the on-line Schedule of Classes by selecting FOLA from the Attributes category. Courses will only be accepted for substitution if approved for the academic quarter in which you were enrolled in the course.

Transfer/Study Abroad Credit
Complete the Request Coursework Approval Form in PioneerWeb. Specify that you want the credit to count as FOLA substitution, and that you have been approved by DSP for the accommodation.

Degree-specific Requirements
Accommodations for disabilities or medical conditions cannot alter essential requirements for degrees or courses of study. As a result, students in particular majors, programs or courses of study may qualify for a FOLA substitution but the foreign language/second language requirement for their particular academic program may NOT be eligible for substitution. Please consult your advisor for specific information about foreign language requirements and consult with your DSP Accommodations Specialist for more information.

Graduation
Contact your Degree Evaluator when applying for graduation to ensure your credits are applied correctly on your Degree Audit.
Modified Attendance Procedures

Regular class attendance is essential for the academic success of all University of Denver students. The Disability Services Program (DSP) supports and adheres to the University of Denver’s attendance policy.

All University of Denver students are responsible for fulfilling the essential requirements, including attendance expectations, of the applicable courses, programs, or degrees. However, the University recognizes that some students’ disabilities or medical conditions can be chronic, cyclical, episodic or random and may impact the student’s ability to fulfill attendance requirements. These may include, but are not limited to, inflammatory bowel diseases; seizure disorders; diabetes; mental health conditions experiencing acute exacerbation; various autoimmune disorders; or conditions requiring treatment such as chemotherapy or dialysis.

Seasonal illness (i.e. flu, cold, conjunctivitis), non-disability related absences, and disabilities or medical conditions not disclosed to DSP through the applicable process are not subject to modification of attendance requirements pursuant to these procedures. Students with short-term illnesses should work directly with their instructors to discuss informal arrangements for absences. DSP can provide Temporary Accommodations for longer-lasting injuries or illnesses, including, but not limited to, broken bones, concussions, and on-going illnesses lasting multiple weeks.

Students with a documented disability or medical condition may request a Modified Attendance Plan as an accommodation. These procedures address when this accommodation may be appropriate; how to determine whether this accommodation is reasonable based on course requirements; and how to implement this accommodation.

Based on the information provided by the student, the DSP determines whether the student is eligible for a Modified Attendance Plan as a reasonable accommodation. Following DSP’s decision that the student is eligible for this accommodation, DSP will issue a Letter of Approved Accommodation (LOAA) for the student to provide to instructors. Receiving a LOAA that includes a Modified Attendance Plan does not provide the student with unlimited absences or excuse prior absences retroactively, except in extraordinary circumstances. Students with an approved Modified Attendance Plan remain responsible for all material covered while they are absent from class, all academic activities (assignments, assessments, required readings, quizzes/tests/exams, etc.), and are subject to the evaluation standards specified in the syllabus.

After the student provides the instructor with the LOAA containing Modified Attendance as an approved accommodation, the instructor has the discretion to determine how or whether to modify their class attendance policy based on the instructor’s assessment of the core requirements for the course. Under applicable law, the University must provide reasonable accommodations, but is not required to fundamentally alter, waive, or lower essential course requirements, academic standards, or educational experiences or outcomes when implementing the Modified Attendance Plan.

Implementation of Accommodation
  • Students must provide their instructor(s) with a Letter of Approved Accommodations (LOAA) via the Accommodate portal on the DSP website.
  • Prior to using the Modified Attendance accommodation each term and before a disability-related absence, students must complete and submit to DSP a Modified Attendance Plan for each course for which the student seeks an accommodation of the attendance requirements.
  • Students may work directly with instructors, or the student can seek assistance from DSP staff to interact with the instructor to establish course requirements, the impact of absences and potential attendance modification(s), and to complete and submit the Modified Attendance Plan form to DSP.
  • DSP staff review submitted forms to determine the course specific adjustments related to attendance. DSP will notify the student and instructor of the approved Modified Attendance Plan for the course via their University email address. If the student does not complete and submit a Modified Attendance Plan to DSP, then DSP will not approve course specific attendance modifications and DSP will not monitor disability or medical condition-related absences.
  • Having an approved Modified Attendance Plan does not provide the student with unlimited absences.
  • DSP does not excuse prior absences retroactively, except in extraordinary circumstances.
Student Responsibilities
  • Students should consider their disability-related needs when choosing courses and developing their course schedules, such as scheduling classes at a certain time of day and/or scheduling breaks between classes.
  • Students should review the course syllabus prior to the add/drop deadline for each to learn the attendance and other essential course requirements. Students may also inquire about these requirements by contacting instructors or academic departments prior to the start of the term.
  • At the beginning of each term and before a disability-related absence, students must submit a completed Modified Attendance Plan form to DSP for each course for which the student seeks an accommodation of the attendance requirements.
  • Students should make reasonable efforts to attend every class/course meeting.
  • Students with an approved Modified Attendance Plan need to communicate their absence in advance, when possible, to the instructor(s) and DSP staff (dsp@du.edu).
  • In the case of an emergency or unexpected disability-related absence, students must inform the instructor(s) and DSP as soon as possible, but no later than one (1) business day, after the student returns to classes.
  • The student must stay current with and complete all required coursework and must obtain materials and notes for classes missed due to disability-related absence.
  • Students must understand that, even with an approved Modified Attendance Plan, failure to attend class could negatively impact their grades and mastery of course content.
  • Students should contact DSP staff if they have any concerns after discussing the Modified Attendance Plan with the instructor.
Instructor Responsibilities
  • After the student and/or DSP initiates a request to implement this accommodation, the instructor must consider each request on a case-by-case basis and engage in the interactive process by working with the student and DSP, as applicable, to complete the Modified Attendance Plan form.
  • The instructor must conduct a comprehensive examination of the essential course requirements, academic standards, and educational experiences or outcomes to determine the impact of this accommodation. Generally, one or two excused absences, in addition to those permitted in the syllabus, should not constitute a fundamental alteration to a course.
  • If, based on this analysis, the instructor determines that a modification in attendance may alter an essential course requirement, academic standard or educations experience or outcome, the instructor must consult with DSP to determine what course-specific adjustments may be applicable.
  • If a student has excessive absences, even pursuant to a DSP approved accommodation, the instructor should consider submitting a referral through Student Outreach and Support (SOS) so the student may explore options such as reduced course load, course withdrawal, or a Medical Leave of Absence.
Evaluating the Impact on Essential Course Requirements

Consider the following factors to determine if attendance is an essential course requirement:

  • What does the course description and syllabus state regarding attendance requirements?
  • To what extent is there classroom interaction between the instructor and students and amongst all the students?
  • Do student contributions in class constitute a significant component of the learning process/educational experience for both the individual student and the other students in the class?
  • Does the fundamental nature of the course rely upon student participation as an essential method of learning?
  • What elements of the course are used to calculate the final course grade?
  • Can other course elements be reasonably substituted for attendance?

Attendance may be vital in courses that involve significant interaction, in-class participation, or where content mastery depends on attendance. In such courses, there may be limited adjustment options available. Examples of these courses and course elements may include:

  • Labs
  • Practicums
  • Internships
  • Language learning
  • Mathematics courses
  • Public speaking/communications courses
  • Group presentations
  • Group performances
  • Class presentations
  • Guest speakers
Options to Consider

In consultation with DSP, instructors can often find reasonable, equivalent attendance options for students to complete essential course requirements without compromising academic standards. The instructor can determine these options on a case-by-case basis in response to the impact of the disability or medical condition on attendance, the course requirements, and the instructor’s expectations.

Among the options an instructor may consider as a reasonable adjustment for an absence:

  • Assigning comparable alternate work.
  • Altering the timelines for coursework and quizzes/tests/exams.
  • Allowing the student to attend a different section of the same course to obtain lecture material, unless doing so would negatively impact the other section of the course.
  • Reviewing missed information/materials with the student during office hours.
  • Allowing and encouraging the student to obtain missed material/notes from a classmate.
  • Permitting the student to attend class remotely (via Zoom or comparable technology, as arranged by the instructor).
  • Allowing the student to complete the remainder of the course through independent study after conferring with department/unit administrators to determine if this is acceptable.
  • At the instructor’s discretion, and if the student is eligible, the instructor may assign a grade of “Incomplete” to allow the student an opportunity to fulfill course requirements. See the Incomplete Grade Policy on the Office of the Registrar website. Note: this is not an accommodation through DSP.
Best Practices

Consistent with Universal Design for Learning (UDL) principles, instructors should include in each syllabus:

  • An explanation of course goals and objectives;
  • Name of textbooks and any other required materials;
  • Instructor’s office hours;
  • An explanation of how the instructor determines a student’s grade;
  • Clearly stated assignment timelines and due dates;
  • An explanation of any additional reading, papers, projects and examination which the instructor expects to give or assign.
Peer Notetaker
1. Faculty Letter
Student provides instructor with Faculty Letter indicating a “Peer Note-Taker” accommodation.

2. Announcement
Instructor makes an announcement - without identifying the student - in class or by email soliciting a note-taker. 

3. Introduction
Once the note-taker has been identified, the instructor introduces the student and the note-taker.

4. Exchange
Student and note-taker work together to determine the best way to get notes to the student. Notes can be scanned and emailed (free at library), photocopied (free at DSP), or written on carbon-copy paper (free at DSP). Other methods may also be suitable.

5. Note-taker Agreement Form
Student and note-taker must complete a Classroom Note-Taker Agreement and submit this to DSP.

6. Stipend
Note-takers receive a $40 stipend to the DU Bookstore loaded onto their Pioneer ID card within two months of submitting a signed Note-taker Agreement (stipends will not be awarded without a signed agreement).


*This is considered a "scholarship" and is reported to Financial Aid. It is the student note-takers responsibility to check with Financial Aid regarding eligibility for scholarship funds.

Per Assignment Extensions Procedures

All University of Denver students are responsible for fulfilling the essential requirements, including completion dates for assignments, of the applicable course, program, or degree. However, the University recognizes that some students' disabilities or medical conditions may impact their ability to complete assignments by the stated due date. These may include, but are not limited to, disabilities or medical conditions that are episodic in nature, that fluctuate in severity, or that may require hospitalization.
Students with a documented disability or medical condition may request approval from the Disability Services Program (DSP) for Per Assignment Extensions as an accommodation. These procedures address when this accommodation may be appropriate; how to determine whether this accommodation is reasonable based on course requirements; and how to implement this accommodation.
Based on the information provided by the student, DSP determines whether the student is eligible for a Per Assignment Extension as a reasonable accommodation. Following DSP's decision that the student is eligible for this accommodation, DSP will issue a Letter of Approved Accommodation (LOAA) for the student to provide to instructors. Receiving a LOAA that includes a Per Assignment Extension does not provide the student with an automatic extension for each assignment, extensions of undefined length, or retroactive extensions for previous assignments, except in extraordinary circumstances. Students with an approved Per Assignment Extension accommodation remain responsible for all academic activities (attendance, assignments, required readings, quizzes/tests/exams, etc.), are subject to the evaluation standards specified in the syllabus, and must work with the instructor regarding implementation of the accommodation with respect to each assignment.
After the student provides the instructor with the LOAA for a Per Assignment Extension, the instructor has the discretion to determine how or whether to modify due dates for particular assignments based on the instructor's assessment of the core requirements for the course. Under applicable law, the University must provide reasonable accommodations, but is not required to fundamentally alter, waive, or lower essential course requirements, academic standards, or educational experiences or outcomes in implementing the Per Assignment Extension.
Students seeking extensions for all assignments for a course should explore other options such as a reduced course load. If a student experiences an unexpected illness or injury or a recent diagnosis, onset or change in condition, the student may consider withdrawal from a course, an incomplete grade, or pursuing a Medical Leave of Absence.

Implementation of Accommodation
  • Students must provide their instructor(s) with a Letter of Approved Accommodations (LOAA) via the Accommodate portal on the DSP website.
  • DSP will notify the student and the instructor of the approved Per Assignment Extension for the course via their University email address. If the student does not complete and submit a Per Assignment Extension to DSP, then DSP will not approve course specific extensions and will not monitor disability or medical condition-related extensions.
  • Students may work directly with instructors, or the student can seek assistance from DSP staff to interact with the instructor, to establish course requirements, potential extension requests and the impact of the assignment extension request and to complete and submit the Per Assignment Extension Plan to DSP.
  • DSP staff review submitted forms to determine the course specific adjustments for individual assignments.
  • Having approval for a Per Assignment Extension does not automatically provide a student with an extension of the due date for all course assignments.
  • DSP does not apply extensions to assignment due dates retroactively except in extraordinary circumstances.
  • This accommodation does not provide unlimited extensions of assignment due dates.
  • Prior to using the Per Assignment Extension accommodation each term, the student must complete and submit to DSP a Per Assignment Extension Plan form for each course for which the student seeks an accommodation of the assignment due dates.
  • An approved Per Assignment Extension generally provides students with up to two (2) additional business days from the original due date to turn in an assignment. If the instructor determines that a particular assignment does not warrant a two (2) additional business day extension, the instructor should discuss the appropriate extension length with the student.
  • If a student requests multiple extensions on any one assignment, the instructor should review such requests carefully, but the instructor retains the discretion to make the final decision regarding the applicable due date.
Student Responsibilities
  • Students are expected to manage their time and proactively work on assignments. Students should consider potential challenges related to their individual circumstances, impact of their disability/medical condition, other coursework requirements and other obligations (e.g., extracurricular activities, work, family obligations).
  • At the beginning of each term and before requesting an extension on any assignment, students must submit a completed Per Assignment Extension Plan form to DSP for each course for which the student seeks an accommodation of the assignment due dates.
  • The student should discuss each request to implement the Per Assignment Extension with the instructor as early as possible. DSP strongly recommends that students and instructors confirm any extension in the due date for an assignment in writing (email) to avoid misunderstandings.
  • Students should contact DSP if they have any concerns after discussing the Per Assignment Extension Plan with the instructor.
  • Students should submit any work completed by the original due date and submit the completed assignment by the revised due date, pursuant to the extension.
Instructor Responsibilities
  • After the student and/or DSP initiates a request to implement this accommodation, the instructor must consider each request on a case-by-case basis and engage in the interactive process by working with the student and DSP, as applicable, to complete the Per Assignment Extension Plan form.
  • The instructor must conduct a comprehensive examination of the essential course requirements, academic standards, and educational experiences or outcomes for each request for an extension to determine the impact of this accommodation.
  • If, based on this analysis, the instructor determines that an assignment extension may alter an essential course requirement, academic standard or educations experience or outcome, the instructor must consult with DSP to determine what course-specific adjustments may be reasonable.
  • If a student has excessive absences/extensions, even pursuant to a DSP approved accommodation, the instructor should consider submitting a referral through Student Outreach and Support (SOS) so that the student may explore options such as a reduced course load, course withdrawal, or a Medical Leave of Absence.
Evaluating the Impact on Essential Course Requirements
  • What does the course description and syllabus state regarding assignment due dates and submission of late work?
  • Has the faculty member consistently applied the policy regarding due dates and submission of late work?
  • How do assignment due dates relate to course requirements?
  • Would an extension (or multiple extensions) on the assignment fundamentally alter the course?
  • Is timely completion of assignments part of an essential method of learning in this course?
  • Does timely completion of assignments constitute a significant component of the learning process?
  • Is the individual’s class participation and/or learning dependent on the timing of the completion of the assignment?
  • To what degree does a student’s delay in submission of assignments constitute a significant loss of the educational experience for other students in the class?
  • Is the completed assignment used to teach or inform class content during the subsequent class meeting(s)?
  • Is the assignment structured such that students depend on each other to complete the coursework?
Options to Consider

In consultation with DSP, instructors can often find reasonable, equivalent options for students to complete essential course requirements without compromising academic standards. The instructor can determine these options on a case-by-case basis in response to the impact of the disability or medical condition, the course requirements, and the instructor’s expectations.

  • Instructors should specify due dates for assignments, papers, and projects in the course syllabus provided to students at the beginning of the term.
  • Instructors should avoid announcing due dates or changes to due dates with insufficient prior notice.
  • Instructors should provide students with advance notice of future assignments and expected due dates.
  • When implementing a Per Assignment Extension, the instructor should ask the student to submit all work completed by the original due date and with a short extension to complete any remaining work on the assignment. The instructor should specify this arrangement in the Per Assignment Extension Plan.
  • At the instructor’s discretion, and if the student is eligible, the instructor may assign a grade of “Incomplete” to allow the student an opportunity to fulfill course requirements. See the Incomplete Grade Policy on the Office of the Registrar website. Note: this is not an accommodation through DSP.
  • The instructor may allow the student to complete the remainder of the course through independent study after conferring with department/unit administrators to determine if this is acceptable.
Best Practices

Consistent with Universal Design for Learning (UDL) principles, instructors should include in each syllabus:

  • An explanation of course goals and objectives;
  • Name of textbooks and any other required materials;
  • Instructor’s office hours;
  • An explanation of how the instructor determines a student’s grade;
  • Clearly stated assignment timelines and due dates;
  • An explanation of any additional reading, papers, projects and examination which the instructor expects to give or assign.
Students with Hearing Loss: Requesting Communication Access Service Providers

Disability Services Program
Process and Procedures for Requesting Communication Access Service Providers
Information for Students with Hearing Loss

NOTE: Employment related activities would be the responsibility of the employer and not the University of Denver (DU). DU employees wishing to request disability-related accommodations including service providers for the Deaf or Hard of Hearing, should contact the ADA Coordinator in the Office of Equal Opportunity and Title IX.

 

DEFINITIONS:

CART – Communication Access Real-time Translation. Spoken English translated to written English in real-time. CART services can be provided in person but are generally provided remotely and can also be provided for in-person classes or meetings as well as remote or online classes or meetings.

VRI – Video Remote Interpreting. Sign language interpreting done through video phones or web cameras utilizing remote or off-site interpreters.

Sign language – a visual form of language translation or interpreting.

Service provider – a service provider is the person who provides communication services for a user. A service provider may provide CART, VRI, sign language services, cued language transliteration, or oral transliteration, etc.

NEW AND INCOMING STUDENT RESPONSIBILITIES:
Students should contact DU's Disability Services Program (DSP) to communicate enrollment plans and need for accommodation(s) as soon as they receive their acceptance letter from the University because arranging services requires advance notice and time to coordinate. Students should initiate contact with DSP with as much notice as possible (even months in advance).

Please visit the DSP website for information and resources about obtaining and using disability accommodations and services.

CONTINUING STUDENT RESPONSIBILITIES:
Students should request services as soon as they register for classes each academic term:

To request services - DSP strives to provide effective communication for students who use communication access service providers. On occasion, this means requested services may not be available. Requests made with insufficient advance notice increase the likelihood that requested services may not be available.

1. Students must request service provider services via the Communication Access Request Form only. DSP will not assign service providers until the student has officially registered for a class and submitted their request for that class via the Communication Access Request form. The student will be financially responsible for any services not approved or arranged for by the DSP.

2. Important Note: students must complete and submit a separate request for EACH course prior to the beginning of each term.

Expressing Preference for Service Providers:
The Interpreter Coordinator strives to provide effective communication. To do so, they must consider the student's and staff's scheduling needs, the student's requested service(s), the student's service provider preferences as appropriate, service provider's qualifications, backgrounds and schedules. DSP will make reasonable efforts to accommodate specific requests. However, in balancing the needs of all students and schedules, the DSP has the discretion to make final scheduling decisions.

Non-Classroom Requests for Services:
In addition to DU courses, students can request service providers for student's study groups, scheduled meetings with class members or instructors, and other related University programs, activities or services. For non-DU and personal activities, the student will be responsible for arranging and paying for such services.

Students should complete the Communication Access Request Form at least 72 hours' before the scheduled meeting or event. The student must complete all the required fields on the form. Requests may not be processed until all required information is provided.

1. Failure to make requests at least 72 hours' in advance could result in the request not being fulfilled. While DSP will make reasonable efforts to secure services with less notice, this may not be possible.

2. Requests submitted 72 hours' or more in advance will be filled in the following manner:

a. DU service providers will be asked first.

b. If DU service providers are not available, the request will be sent to a contracting agency.

c. If the Interpreter Coordinator and agency are unable to fill a request 24 hours before an assignment, the request will be sent to a remote service agency in an attempt to provide services such as CART or VRI. Students will also be notified that the request was sent to a remote service agency and will be provided instructions on how to set up remote services. DSP finds that many students prefer to use their personal laptops or computers. If requested, DSP will work to arrange a loaner laptop if needed.

3. To increase the likelihood of fulfillment, requests made with less than 24 hours' notice will automatically be sent to a remote service agency for fulfillment. Referral to a remote service agency is not a guarantee of the ability to fulfill the request.

Student Responsibilities Throughout Each Academic Term:
Classroom and/or schedule changes: Changes that occur after schedules have been submitted via the Communication Access Request Form MUST be reported to the Interpreter Coordinator as soon as possible. This includes class cancellations and student's decisions to drop or withdraw from classes.

Preparations:

1. Preparation: It is important for service providers to receive preparation material in order to support accessibility for a class/assignment. Students should provide service providers with preparation materials, including but not limited to scripts, power points, or information about the assignment(s).
2. Presentations: It is strongly recommended that the student meet with the service provider outside of class to practice upcoming presentations at least one time.

Communicating Attendance Plan: Students must communicate directly to the Interpreter Coordinator.

1. Attendance: When students become aware they will not be attending an event or activity for which a service provider has been requested, they are responsible for communicating this to the Interpreter Coordinator. The Interpreter Coordinator will in turn convey that to any scheduled service provider(s) for the applicable course(s) or event(s).

2. No Show is defined as a student missing class without prior notification of the Interpreter Coordinator. After one no show, DSP anticipates that the student will return to the next scheduled class session unless the student notifies the Interpreter Coordinator. After three no shows in a single academic term, the student must meet with the DSP Associate Director or their designee to discuss communicating their attendance plan more effectively.

3. Early Cancel is defined as contacting the Interpreter Coordinator at least 48 hours' prior to the start of the scheduled assignment (i.e., class, meeting) to notify of a cancellation.

4. Late Cancel is defined as providing less than 48 hours' notice of cancellation. DSP will monitor repeated late cancellations and may require the student to meet with the DSP Associate Director or their designee to discuss late cancellations.

Wait Lengths for No Show/Late Arrival: If the student knows they will be late, the student must contact the Interpreter Coordinator immediately. The Interpreter Coordinator will attempt to contact the service provider, so they do not leave before the student arrives.

1. The service provider will wait outside the classroom or meeting place for 20 minutes before leaving. If using VRI, the student only has 15 minutes to start the service or it will automatically be cancelled.

2. If the student arrives late, whether the service provider is still on site or not, the service provider is not responsible for informing the student of missed material. The student is responsible for obtaining missed material from the instructor, other students in the course, the syllabus, or other means.

During Assignments: Students should not chat with the service provider during class or other assignments. Service providers are working and are there to facilitate communication with the student within the classroom or other setting. Questions or comments should be directed to the instructors, classmates, or other participants, rather than to the service provider.

DISABILITY SERVICES PROGRAM GRIEVANCE PROCESS:
Students who have made a disability related request for accommodation or academic adjustment through the Disability Services Program (DSP) are entitled to a prompt and equitable resolution of their concerns.

For more information about the DSP grievance process, specific steps and timelines for initiating a grievance, please review the Student Grievances and Accommodation Appeals section of the DSP webpage.

CONTACT INFORMATION:
Communication Access Request Form
• Disability Services Program: dsp@du.edu

*** Please note that these policies and procedures are subject to change. When changes are made, DSP will provide notice to all enrolled students who have been approved for accommodations that require communication access service providers.

*Printable PDF version of policy.

Student Grievances and Accommodation Appeals

After an enrolled student has submitted a request for accommodation, academic adjustment or auxiliary aid related to their disability through the Disability Services Program (DSP), if the student is not satisfied with DSP’s response to the request or the implementation of an approved accommodation or academic adjustment, the student should use this grievance process for a prompt and equitable resolution of their concerns. This grievance process applies to: (1) DSP’s denial of accommodations or academic adjustments; (2) DSP’s approval of alternative accommodations or academic adjustments, other than the one(s) the student requested; and (3) a faculty or staff member’s implementation of an approved accommodation or academic adjustment. To the extent permitted by state or federal law, a student may also file a complaint with the applicable state or federal agency. Complainants must initiate this grievance process within sixty (60) business days of becoming aware of the event(s) that prompted the grievance.

This process does not apply to University employees’ requests for accommodations. Employees with concerns about requests for accommodation should contact the ADA Coordinator at ADA.Coordinator@du.edu in the Office of Equal Opportunity and Title IX.

If the complaint involves charges of unlawful discrimination, rather than using this grievance process, the student should report their concerns to the Office of Equal Opportunity & Title IX, https://www.du.edu/equalopportunity/, by phone at 303-871-7016, by email at TitleIX@du.edu.

During the grievance process, except when the Director of DSP notifies the parties otherwise, all parties are expected to continue to implement the accommodation(s) as specified in the original DSP decision until the grievance process is complete.

First Level

Complainants should initiate an attempt to resolve their concerns beginning at the lowest level and progressing to higher levels if necessary. Therefore, the complainant should first discuss the issue with the DSP Accommodations Specialist most familiar with the situation. Often the complainant and DSP can reach a resolution after scheduling an appointment with the DSP staff member and communicating concerns or frustrations in a clear and respectful manner. In cases in which the Associate Director served in the capacity of an Accommodations Specialist in making the initial decision about the accommodation or academic adjustment, and the complainant is not satisfied with the resolution achieved in the first level, the complainant should initiate the attempt to resolve their concerns at the third level.

Second Level

If, in the opinion of either the complainant or the Accommodations Specialist, the parties have not reached a satisfactory resolution at the first level, the party who is not satisfied with the resolution should then make an appointment to discuss the matter with the Associate Director of the DSP. The complainant and the Accommodation Specialist should be prepared to share the following with the Associate Director during the meeting:

  • the nature of the complaint,
  • relevant dates,
  • information about attempts to resolve the complaint, and
  • results of the attempts to resolve the complaint.

The Associate Director will notify relevant parties within five (5) business days of their decision unless the Associate Director extends this deadline as needed to allow for gathering and reviewing relevant information. If the parties fail to resolve a complaint at the second level, the complainant may proceed to file a grievance with the Director of the DSP or their designee.

Third Level

If a complainant chooses to file a grievance with the Director of the DSP or their designee, the complainant must file within fifteen (15) business days of the second level meeting with the Associate Director or within fifteen (15) business days of the first level meeting if the Associate Director served in the capacity of an Accommodations Specialist in the first level. The complainant must submit the grievance in writing and, at a minimum, include the following:

  • a clear description of the issue being grieved,
  • the identity of any party or parties involved in the complaint,
  • the specific remedy or remedies requested,
  • information about previous attempts to resolve the complaint, and
  • results of the attempts to resolve the complaint.

The Director of the DSP or their designee will issue a decision in writing within five (5) business days, unless the Director of the DSP extends this deadline as needed to allow for gathering and reviewing relevant information. In such circumstances, the Director will provide written notice to the complainant of the need for an extension and provide an updated deadline for a decision, which is not to exceed fifteen (15) business days from the date of submission of the complaint.

Should the Director of the DSP fail to issue a timely decision to the complainant’s grievance, the complainant may inform the Vice Chancellor for Student Affairs. The Vice Chancellor or their designee has the discretion to assign another University administrator to decide the complainant’s grievance. 

Fourth Level

If in the opinion of the complainant, the Director of the DSP or their designee does not provide a satisfactory resolution, the complainant may appeal the decision made at the third level. The complainant must file the appeal with the Associate Vice Chancellor of Student Affairs or their designee within ten (10) business days of the date of the decision of the Director of the DSP or their designee. The appeal must be in writing, and, at a minimum, include the following:

  • a copy of the grievance filed at the third level, and
  • the complaint’s detailed rationale why the decision of the Director of the DSP or their designee was erroneous.

The purpose of the appeal is to review the record on which the Director of the DSP or their designee based their decision. The complainant should not submit new information or supporting documentation with the appeal. If a student has new information or supporting documentation related to the request for an accommodation or academic adjustment that is at issue in the grievance, the student should submit that material to DSP and ask that DSP reevaluate the previous decision based on the new information or supporting documentation. The Associate Vice Chancellor or their designee will issue a decision in writing to the complainant and the Director of the DSP within fifteen (15) business days of the date on which the complainant submits the appeal. This decision shall include the following:

  • relevant findings of fact,
  • the resolution of the appeal,
  • the rationale for the decision
  • any additional action required by DSP or the complainant, and
  • the remedy and/or alternative remedies.

The decision of the Associate Vice Chancellor or their designee is final and not subject to further appeal.