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Student Life

Disability Services Program

2 students and 1 staff smiling in office meeting.

Students

Other Accomodations

We encourage you to provide your faculty with your Letter Of Approved Accommodation at the beginning of each quarter. This facilitates an open dialogue so your learning needs can be met. Expand the following items for details on how to use particular accommodations:

Peer Notetaker
1. Faculty Letter
Student provides instructor with Faculty Letter indicating a “Peer Note-Taker” accommodation.

2. Announcement
Instructor makes an announcement - without identifying the student - in class or by email soliciting a note-taker. 

3. Introduction
Once the note-taker has been identified, the instructor introduces the student and the note-taker.

4. Exchange
Student and note-taker work together to determine the best way to get notes to the student. Notes can be scanned and emailed (free at library), photocopied (free at DSP), or written on carbon-copy paper (free at DSP). Other methods may also be suitable.

5. Note-taker Agreement Form
Student and note-taker must complete a Classroom Note-Taker Agreement and submit this to DSP.

6. Stipend
Note-takers receive a $40 stipend to the DU Bookstore loaded onto their Pioneer ID card within two months of submitting a signed Note-taker Agreement (stipends will not be awarded without a signed agreement).


*This is considered a "scholarship" and is reported to Financial Aid. It is the student note-takers responsibility to check with Financial Aid regarding eligibility for scholarship funds.

Alternate Format Text
1. Meet
New students should meet with the Assistive Technology Specialist to discuss file formats, software, timeframes, etc.

2. Request Books
Visit AFT Book Requests to submit your requests. Requests with incomplete information will be delayed. Expect 2 weeks for requests to be processed. Find book lists on the DU Bookstore website, or from your instructor.

3. Proof of Ownership
Per copyright law, provide receipts or hard copies to the Assistive Technology Specialist for all titles except those available through Bookshare, Learning Ally, or Project Gutenberg. Proof can be emailed or presented in person.

4. Download Books
Visit the DSP eBook Repository to download fulfilled requests. You will receive an email when new books are made available to you.
Early Registration

Early Registration takes place the Friday before Priority Registration begins. Students should follow all advising requirements as usual. Visit the Registrar website for details on checking registration time tickets.

Foreign Language Substitution
Requirement
Students whose documented disability is a substantial barrier to their ability to become proficient in a second language can be approved for a foreign language (FOLA) substitution through the Disability Services Program (DSP). Students approved by the DSP for a FOLA substitution are required to complete twelve (12) credits, taught in English, from an approved list of courses designed to enhance cultural competence crucial in our globalized world. Students in particular majors or programs may have to complete additional course work associated with the FOLA substitution.

Approved Substitution Courses
Courses approved to meet the FOLA substitution requirement can be searched in the on-line Schedule of Classes by selecting FOLA from the Attributes category. Courses will only be accepted for substitution if approved for the academic quarter in which you were enrolled in the course.

Transfer/Study Abroad Credit
Complete the online form at PioneerWeb > MyWeb > Student & Financial Aid > Student Records > Request Coursework Approval. Specify that you want the credit to count as FOLA substitution, and that you have been approved by DSP for the accommodation.

Degree-specific Requirements
Accommodations for disabilities or medical conditions cannot alter essential requirements for degrees or courses of study. As a result, students in particular majors, programs or courses of study may qualify for a FOLA substitution but the foreign language/second language requirement for their particular academic program may NOT be eligible for substitution. Please consult your advisor for specific information about foreign language requirements and consult with your DSP Accommodations Specialist for more information.

Graduation
Contact your Degree Evaluator when applying for graduation to ensure your credits are applied correctly on your Degree Audit.
Modified Attendance Procedures

Regular class attendance is essential for the academic success of all University of Denver students. The Disability Services Program (DSP) supports and adheres to the University of Denver's attendance policy:
http://bulletin.du.edu/undergraduate/aboutdu/academiccalendar/attendance/

All University of Denver students are responsible for fulfilling the essential requirements, including attendance expectations, of the applicable courses, programs, or degrees. However, the University recognizes that some students' disabilities or medical conditions can be chronic, cyclical, episodic or random and may impact the student's ability to fulfill attendance requirements. These may include, but are not limited to, inflammatory bowel diseases; seizure disorders; diabetes; mental health conditions experiencing acute exacerbation; various autoimmune disorders; or conditions requiring treatment such as chemotherapy or dialysis.
Seasonal illness (i.e. flu, cold, conjunctivitis), non-disability related absences, and disabilities or medical conditions not disclosed to DSP through the applicable process are not subject to modification of attendance requirements pursuant to these procedures. Students with short-term illnesses should work directly with their instructors to discuss informal arrangements for absences. DSP can provide Temporary Accommodations for longer-lasting injuries or illnesses, including, but not limited to, broken bones, concussions, and on-going illnesses lasting multiple weeks.
Students with a documented disability or medical condition may request a Modified Attendance Plan as an accommodation. These procedures address when this accommodation may be appropriate; how to determine whether this accommodation is reasonable based on course requirements; and how to implement this accommodation.
Based on the information provided by the student, the DSP determines whether the student is eligible for a Modified Attendance Plan as a reasonable accommodation. Following DSP's decision that the student is eligible for this accommodation, DSP will issue a Letter of Approved Accommodation (LOAA) for the student to provide to instructors. Receiving a LOAA that includes a Modified Attendance Plan does not provide the student with unlimited absences or excuse prior absences retroactively, except in extraordinary circumstances. Students with an approved Modified Attendance Plan remain responsible for all material covered while they are absent from class, all academic activities (assignments, assessments, required readings, quizzes/tests/exams, etc.), and are subject to the evaluation standards specified in the syllabus.
After the student provides the instructor with the LOAA containing Modified Attendance as an approved accommodation, the instructor has the discretion to determine how or whether to modify their class attendance policy based on the instructor's assessment of the core requirements for the course. Under applicable law, the University must provide reasonable accommodations, but is not required to fundamentally alter, waive, or lower essential course requirements, academic standards, or educational experiences or outcomes when implementing the Modified Attendance Plan.

Implementation of Accommodation:

• Students must provide their instructor(s) with a Letter of Approved Accommodations (LOAA) via the ClockWork portal on the DSP website.
• Prior to using the Modified Attendance accommodation each term and before a disability-related absence, students must complete and submit to DSP a Modified Attendance Plan form for each course for which the student seeks an accommodation of the attendance requirements.
• Students may work directly with instructors, or the student can seek assistance from DSP staff to interact with the instructor to establish course requirements, the impact of absences and potential attendance modification(s), and to complete and submit the Modified Attendance Plan form to DSP.
• DSP staff review submitted forms to determine the course specific adjustments related to attendance.
• DSP will notify the student and instructor of the approved Modified Attendance Plan for the course via their University email address. If the student does not complete and submit a Modified Attendance Plan to DSP, then DSP will not approve course specific attendance modifications and DSP will not monitor disability or medical condition-related absences.
• Having an approved Modified Attendance Plan does not provide the student with unlimited absences.
• DSP does not excuse prior absences retroactively, except in extraordinary circumstances.
Student Responsibilities:
• Students should consider their disability-related needs when choosing courses and developing their course schedules, such as scheduling classes at a certain time of day and/or scheduling breaks between classes.
• Students should review the course syllabus prior to the add/drop deadline for each to learn the attendance and other essential course requirements. Students may also inquire about these requirements by contacting instructors or academic departments prior to the start of the term.
• At the beginning of each term and before a disability-related absence, students must submit a completed Modified Attendance Plan form to DSP for each course for which the student seeks an accommodation of the attendance requirements.
• Students should make reasonable efforts to attend every class/course meeting.
• Students with an approved Modified Attendance Plan need to communicate their absence in advance, when possible, to the instructor(s) and DSP staff ([email protected]).
• In the case of an emergency or unexpected disability-related absence, students must inform the instructor(s) and DSP as soon as possible, but no later than one (1) business day, after the student returns to classes.
• The student must stay current with and complete all required coursework and must obtain materials and notes for classes missed due to disability-related absence.
• Students must understand that, even with an approved Modified Attendance Plan, failure to attend class could negatively impact their grades and mastery of course content.
• Students should contact DSP staff if they have any concerns after discussing the Modified Attendance Plan with the instructor.
Instructor Responsibilities:
• After the student and/or DSP initiates a request to implement this accommodation, the instructor must consider each request on a case-by-case basis and engage in the interactive process by working with the student and DSP, as applicable, to complete the Modified Attendance Plan form.
• The instructor must conduct a comprehensive examination of the essential course requirements, academic standards, and educational experiences or outcomes to determine the impact of this accommodation. Generally, one or two excused absences, in addition to those permitted in the syllabus, should not constitute a fundamental alteration to a course.
• If, based on this analysis, the instructor determines that a modification in attendance may alter an essential course requirement, academic standard or educations experience or outcome, the instructor must consult with DSP to determine what course-specific adjustments may be applicable.
• If a student has excessive absences, even pursuant to a DSP approved accommodation, the instructor should consider submitting a referral through Student Outreach and Support (SOS) so the student may explore options such as reduced course load, course withdrawal, or a Medical Leave of Absence.

Evaluating the Impact on Essential Course Requirements:

Consider the following factors to determine if attendance is an essential course requirement:
• What does the course description and syllabus state regarding attendance requirements?
• To what extent is there classroom interaction between the instructor and students and amongst all the students?
• Do student contributions in class constitute a significant component of the learning process/educational experience for both the individual student and the other students in the class?
• Does the fundamental nature of the course rely upon student participation as an essential method of learning?
• What elements of the course are used to calculate the final course grade?
• Can other course elements be reasonably substituted for attendance?
Attendance may be vital in courses that involve significant interaction, in-class participation, or where content mastery depends on attendance. In such courses, there may be limited adjustment options available. Examples of these courses and course elements may include:

• Labs
• Practicums
• Internships
• Language learning
• Mathematics courses
• Public speaking/communications courses
• Group presentations
• Group performances
• Class presentations
• Guest speakers

Options to Consider:

In consultation with DSP, instructors can often find reasonable, equivalent attendance options for students to complete essential course requirements without compromising academic standards. The instructor can determine these options on a case-by-case basis in response to the impact of the disability or medical condition on attendance, the course requirements, and the instructor's expectations.
Among the options an instructor may consider as a reasonable adjustment for an absence:
• Assigning comparable alternate work.
• Altering the timelines for coursework and quizzes/tests/exams.
• Allowing the student to attend a different section of the same course to obtain lecture material, unless doing so would negatively impact the other section of the course.
• Reviewing missed information/materials with the student during office hours.
• Allowing and encouraging the student to obtain missed material/notes from a classmate.
• Permitting the student to attend class remotely (via Zoom or comparable technology, as arranged by the instructor).
• Allowing the student to complete the remainder of the course through independent study after conferring with department/unit administrators to determine if this is acceptable.
• At the instructor's discretion, and if the student is eligible, the instructor may assign a grade of "Incomplete" to allow the student an opportunity to fulfill course requirements. See the Incomplete Grade Policy on the Office of the Registrar website. Note: this is not an accommodation through DSP.

Best Practices:

Consistent with Universal Design for Learning (UDL) principles, instructors should include in each syllabus:
• An explanation of course goals and objectives;
• Name of textbooks and any other required materials;
• Instructor's office hours;
• An explanation of how the instructor determines a student's grade;
• Clearly stated attendance requirements;
• An explanation of any additional reading, papers, projects and examinations which the instructor expects to give or assign.

 

Per Assignment Extensions Procedures

All University of Denver students are responsible for fulfilling the essential requirements, including completion dates for assignments, of the applicable course, program, or degree. However, the University recognizes that some students' disabilities or medical conditions may impact their ability to complete assignments by the stated due date. These may include, but are not limited to, disabilities or medical conditions that are episodic in nature, that fluctuate in severity, or that may require hospitalization.
Students with a documented disability or medical condition may request approval from the Disability Services Program (DSP) for Per Assignment Extensions as an accommodation. These procedures address when this accommodation may be appropriate; how to determine whether this accommodation is reasonable based on course requirements; and how to implement this accommodation.
Based on the information provided by the student, DSP determines whether the student is eligible for a Per Assignment Extension as a reasonable accommodation. Following DSP's decision that the student is eligible for this accommodation, DSP will issue a Letter of Approved Accommodation (LOAA) for the student to provide to instructors. Receiving a LOAA that includes a Per Assignment Extension does not provide the student with an automatic extension for each assignment, extensions of undefined length, or retroactive extensions for previous assignments, except in extraordinary circumstances. Students with an approved Per Assignment Extension accommodation remain responsible for all academic activities (attendance, assignments, required readings, quizzes/tests/exams, etc.), are subject to the evaluation standards specified in the syllabus, and must work with the instructor regarding implementation of the accommodation with respect to each assignment.
After the student provides the instructor with the LOAA for a Per Assignment Extension, the instructor has the discretion to determine how or whether to modify due dates for particular assignments based on the instructor's assessment of the core requirements for the course. Under applicable law, the University must provide reasonable accommodations, but is not required to fundamentally alter, waive, or lower essential course requirements, academic standards, or educational experiences or outcomes in implementing the Per Assignment Extension.
Students seeking extensions for all assignments for a course should explore other options such as a reduced course load. If a student experiences an unexpected illness or injury or a recent diagnosis, onset or change in condition, the student may consider withdrawal from a course, an incomplete grade, or pursuing a Medical Leave of Absence.

Implementation of Accommodation:

• Students must provide their instructor(s) with a Letter of Approved Accommodations (LOAA) via the ClockWork portal on the DSP website.
• DSP will notify the student and the instructor of the approved Per Assignment Extension for the course via their University email address. If the student does not complete and submit a Per Assignment Extension to DSP, then DSP will not approve course specific extensions and will not monitor disability or medical condition-related extensions.
• Students may work directly with instructors, or the student can seek assistance from DSP staff to interact with the instructor, to establish course requirements, potential extension requests and the impact of the assignment extension request and to complete and submit the Per Assignment Extension Plan form to DSP.
• DSP staff review submitted forms to determine the course specific adjustments for individual assignments.
• Having approval for a Per Assignment Extension does not automatically provide a student with an extension of the due date for all course assignments.
• DSP does not apply extensions to assignment due dates retroactively except in extraordinary circumstances.
• This accommodation does not provide unlimited extensions of assignment due dates.
• Prior to using the Per Assignment Extension accommodation each term, the student must complete and submit to DSP a Per Assignment Extension Plan form for each course for which the student seeks an accommodation of the assignment due dates.
• An approved Per Assignment Extension generally provides students with up to two (2) additional business days from the original due date to turn in an assignment. If the instructor determines that a particular assignment does not warrant a two (2) additional business day extension, the instructor should discuss the appropriate extension length with the student.
• If a student requests multiple extensions on any one assignment, the instructor should review such requests carefully, but the instructor retains the discretion to make the final decision regarding the applicable due date.
Student Responsibilities:
• Students are expected to manage their time and proactively work on assignments. Students should consider potential challenges related to their individual circumstances, impact of their disability/medical condition, other coursework requirements and other obligations (e.g., extracurricular activities, work, family obligations).
• At the beginning of each term and before requesting an extension on any assignment, students must submit a completed Per Assignment Extension Plan form to DSP for each course for which the student seeks an accommodation of the assignment due dates.
• The student should discuss each request to implement the Per Assignment Extension with the instructor as early as possible. DSP strongly recommends that students and instructors confirm any extension in the due date for an assignment in writing (email) to avoid misunderstandings.
• Students should contact DSP if they have any concerns after discussing the Per Assignment Extension Plan with the instructor.
• Students should submit any work completed by the original due date and submit the completed assignment by the revised due date, pursuant to the extension.
Instructor Responsibilities:
• After the student and/or DSP initiates a request to implement this accommodation, the instructor must consider each request on a case-by-case basis and engage in the interactive process by working with the student and DSP, as applicable, to complete the Per Assignment Extension Plan form.
• The instructor must conduct a comprehensive examination of the essential course requirements, academic standards, and educational experiences or outcomes for each request for an extension to determine the impact of this accommodation.
• If, based on this analysis, the instructor determines that an assignment extension may alter an essential course requirement, academic standard or educations experience or outcome, the instructor must consult with DSP to determine what course-specific adjustments may be reasonable.
• If a student has excessive absences/extensions, even pursuant to a DSP approved accommodation, the instructor should consider submitting a referral through Student Outreach and Support (SOS) so that the student may explore options such as a reduced course load, course withdrawal, or a Medical Leave of Absence.

Evaluating the Impact on Essential Course Requirements:

What does the course description and syllabus state regarding assignment due dates and submission of late work?
• Has the faculty member consistently applied the policy regarding due dates and submission of late work?
• How do assignment due dates relate to course requirements?
• Would an extension (or multiple extensions) on the assignment fundamentally alter the course?
• Is timely completion of assignments part of an essential method of learning in this course?
• Does timely completion of assignments constitute a significant component of the learning process?
• Is the individual's class participation and/or learning dependent on the timing of the completion of the assignment?
• To what degree does a student's delay in submission of assignments constitute a significant loss of the educational experience for other students in the class?
• Is the completed assignment used to teach or inform class content during the subsequent class meeting(s)?
• Is the assignment structured such that students depend on each other to complete the coursework?

Options to Consider:

In consultation with DSP, instructors can often find reasonable, equivalent options for students to complete essential course requirements without compromising academic standards. The instructor can determine these options on a case-by-case basis in response to the impact of the disability or medical condition, the course requirements, and the instructor's expectations.
• Instructors should specify due dates for assignments, papers, and projects in the course syllabus provided to students at the beginning of the term.
• Instructors should avoid announcing due dates or changes to due dates with insufficient prior notice.
• Instructors should provide students with advance notice of future assignments and expected due dates.
• When implementing a Per Assignment Extension, the instructor should ask the student to submit all work completed by the original due date and with a short extension to complete any remaining work on the assignment. The instructor should specify this arrangement in the Per Assignment Extension Plan.
• At the instructor's discretion, and if the student is eligible, the instructor may assign a grade of "Incomplete" to allow the student an opportunity to fulfill course requirements. See the Incomplete Grade Policy on the Office of the Registrar website. Note: this is not an accommodation through DSP.
• The instructor may allow the student to complete the remainder of the course through independent study after conferring with department/unit administrators to determine if this is acceptable.

Best Practices:

Consistent with Universal Design for Learning (UDL) principles, instructors should include in each syllabus:

• An explanation of course goals and objectives;
• Name of textbooks and any other required materials;
• Instructor's office hours;
• An explanation of how the instructor determines a student's grade;
• Clearly stated assignment timelines and due dates;
• An explanation of any additional reading, papers, projects and examination which the instructor expects to give or assign.

Request for Interpreting/CART/VRI

University of Denver
Disability Services Program: Policies and Procedures
Interpreting/CART/VRI Services for Deaf and Hard of Hearing Students

PROSPECTIVE STUDENT RESPONSIBILTIES

  • Students should contact the Disability Services Program (DSP) as soon as they receive their acceptance notice/notification to communicate enrollment plans and need for accommodation(s). Interpreting services require advance notice and coordination time. Students should initiate contact with as much notice as possible; even months in advance.

Please visit the DSP website at http://www.du.edu/dsp for specific procedures for obtaining disability services.

Important Definitions:
CART - Communication Access Real-time Translation. Spoken English translated to written English in real time.

VRI – Video Remote Interpreting. Sign language interpreting done through video phones or web cameras utilizing remote or off-site interpreters.

CURRENT STUDENT RESPONSIBILITIES:
Requesting Services Before the Quarter Begins:

  • Students should make their requests for interpreting services as soon as they register for classes each academic term. Students using interpreting/CART/VRI services usually are granted priority registration to provide additional time to coordinate services.
  • To request services- Requests for Interpreters/CART/VRI for classes are preferred two weeks or more prior to the first day of classes. If requests are made with less than 2 weeks, preferred services might not be available. You must fill out the Interpreter/CART/VRI Request Form. Interpreters/CART/VRI will not be assigned to classes until the student has officially registered and submitted the request via the Interpreter/CART/VRI Request Form.
    1. Students must request interpreters/CART/VRI services via the interpreter/CART/VRI request form only. Any services not approved or arranged by the Disability Services Program will be paid for by the student.
    2. Please note: you must fill out a separate request for EACH course at the beginning of the quarter.

Expressing Preference for Interpreters/CART/VRI:

  • The Interpreter Coordinator must consider all students and staffs scheduling needs, consider all students' preferences, and consider interpreter's qualifications, backgrounds, and schedules. Reasonable efforts will be made to accommodate specific requests. However, recognizing the reality of balancing the needs of all students and schedules, the Coordinator reserves the right to make final scheduling decisions.

Additional Requests for Interpreting/CART/VRI Services:

  • In addition to University of Denver courses, interpreters/CART/VRI services will be provided by the DSP for study groups, scheduled meetings with class members or instructors, and other related University of Denver activities. Personal or non-university affiliated activities would be responsibility of the student. Employment related activities would be the responsibility of the employer and not the University of Denver.
  • Students must fill out the Interpreter/CART/VRI request form at least 72 hours before the requested meeting or event. The form must have all the required places filled in, or requests might be held until all required information can be obtained.
    1. Failure to make requests at least 72 hours in advance could result in the request not being fulfilled.
    2. Requests submitted 72 hours or more in advance will be filled in this order:
      • DU interpreters will be asked first.
      • If DU interpreters are not available, the request will be sent to an agency to be filled.
      • If the Coordinator and agency are unable to fill a request 24 hours before an assignment, the request will be sent to VRI in an attempt to be filled. Students will also be notified that the request was sent to VRI along with instructions on how to set up VRI. Personal laptops or computers from internships/work will be recommended or DSP will work to arrange a loaner laptop if needed.
    3. To increase the likelihood of fulfillment, requests made with less than 24 hours' notice will atomically be sent to VRI or Remote CART rather than attempting to fulfill those requests with a local provider. Referral to VRI or Remote CART is not a guarantee of the ability to fulfill the request.

Student Responsibilities Throughout each Academic Term:

  • Classroom and/or schedule changes: Changes that occur after schedules have been submitted via the Interpreter/CART/VRI request form MUST be reported to the Coordinator as soon as possible. This includes class cancellations and dropping or withdrawing from classes.
  • Preparation: It is important for interpreters to have preparation material to be able to sign and voice well for a class/assignment. Students should give any scripts, power points, or information about the assignments to interpreters to help them prepare.
  1. Presentations - It is strongly recommended that the student meet with the interpreters outside of class to practice upcoming presentations at least one time.
  • Communicating Attendance Plan: Students must communicate directly to the Coordinator.
  1. Attendance: Students need to communicate attendance plans to the Coordinator for interpreting/CART/VRI services for their courses. Students who do not communicate attendance or the lack thereof will be referred to Student Rights and Responsibilities for being in non-compliance with this policy.
  2. No Show is defined as a student missing class without any prior notification or any form of communication with the Coordinator. After one no show, it is assumed the student will return to the next scheduled class session unless notification is given to the Coordinator. After two no shows in a single academic term, the student will need to meet with the DSP Assistant Director or assigned staff member to discuss communicating their attendance plan.
  3. Early Cancel is defined as contacting the Coordinator at least 48 hours prior to the start of the interpreting assignment (i.e., class).
  4. Less than 48 hours' notice is defined as a Late Cancel. Habitual late cancellations will be monitored and require student to meet with the DSP Assistant Director or assigned staff member to discuss late cancellations.
  • Wait Lengths for No Show/Late Arrival: If the student knows they will be late, the student needs to contact the Coordinator immediately. Every attempt will be made to contact the interpreter/CART/VRI so they do not leave.
    1. Please remember that the interpreter/CART will wait outside the classroom or assignment for 20 minutes before leaving. If using VRI, the student only has 15 minutes to start the service or it will be cancelled.
    2. If the student arrives late, but before the interpreter/CART leaves or VRI is cancelled, it is not the responsibility of the interpreter/CART/VRI to inform the student of missed material. It is the student's responsibility to obtain missed material from the instructor, note-taker (if applicable), other students in the course, the syllabus, or other means following the class meeting or at another appropriate time.
  • While in Class: Students should not chat with the interpreters/CART/VRI. They are there to interpret/record the communication in the classroom. Questions or comments should be directed to the instructors or classmates, not to the interpreter/CART/VRI person.

 

*Printable PDF version of policy.

Student Grievances and Accommodation Appeals

DSP's approval of alternative accommodations or academic adjustments, other than the one(s) the student requested; and (3) a faculty or staff member's implementation of an approved accommodation or academic adjustment. To the extent permitted by state or federal law, a student may also file a complaint with the applicable state or federal agency. University employees who disagree with DSP's decisions regarding an approved accommodation or academic adjustment for a student may also use this grievance process. Complainants must initiate the grievance process within sixty (60) business days of the event(s) that prompted the grievance.

This process does not apply to University employees' requests for accommodations. Employees with concerns about requests for accommodation should contact the Director of Benefits in the Office of Human Resources & Inclusive Communities.

If the complaint involves charges of unlawful discrimination, rather than using the grievance process, the student should report their concerns to the Office of Equal Opportunity & Title IX, https://www.du.edu/equalopportunity/, by phone at 303-871-7016, by email at [email protected], or in person at the Mary Reed Building, 4th Floor, 2199 S. University Boulevard.

During the grievance process, except when the Director of DSP notifies the parties otherwise, all parties are expected to continue to implement the accommodation(s) as specified in the original DSP decision until the grievance process is complete.

First Level
  • Complainants should initiate an attempt to resolve their concerns beginning at the lowest level and progressing to higher levels if necessary. Therefore, the complainant should first discuss the issue with the DSP Accommodations Specialist most familiar with the situation. Often the complainant and DSP can reach a resolution after scheduling an appointment with the DSP staff member and communicating concerns or frustrations in a clear and respectful manner.

    In cases in which the Associate Director served in the capacity of an Accommodations Specialist in making the initial decision about the accommodation or academic adjustment, the complainant should initiate the attempt to resolve their concerns at the third level.

Second Level
  • If, in the opinion of either the complainant or the Accommodations Specialist, the parties have not reached a satisfactory resolution at the first level, the party who is not satisfied with the resolution should then make an appointment to discuss the matter with the Associate Director of the DSP. The complainant and the Accommodation Specialist should be prepared to share the following with the Associate Director during the meeting:

    • the nature of the complaint,
    • relevant dates,
    • information about attempts to resolve the complaint, and
    • results of the attempts to resolve the complaint.

    The Associate Director will notify relevant parties within five (5) business days of their decision unless the Associate Director extends this deadline as needed to allow for gathering and reviewing relevant information. If the parties fail to resolve a complaint at the second level, the complainant may proceed to file a grievance with the Director of the DSP or their designee.

Third Level
  • If a complainant chooses to file a grievance with the Director of the DSP or their designee, the complainant must file within fifteen (15) business days of the second level meeting with the Associate Director or within fifteen (15) business days of the first level meeting if the Associate Director served in the capacity of an Accommodations Specialist in the first level. The complainant must submit a request in writing and, at a minimum, include the following:

    • a clear description of the issue being grieved,
    • the identity of any party or parties involved in the complaint,
    • the specific remedy or remedies requested,
    • information about attempts to resolve the complaint, and
    • results of the attempts to resolve the complaint.

    The Director of the DSP or their designee will issue a decision in writing within five (5) business days, unless the Director of the DSP extends this deadline as needed to allow for gathering and reviewing relevant information. In such circumstances, the Director will provide written notice to the complainant of the need for an extension and provide an updated deadline for a decision, which is not to exceed fifteen (15) business days from the date of submission of the complaint.

    Should the Director of the DSP fail to issue a timely decision to the complainant's grievance, the complainant may inform the Vice Chancellor for Campus Life and Inclusive Excellence. The Vice Chancellor or their designee has the discretion to assign another University administrator to decide the complainant's grievance.

Fourth Level

If in the opinion of the complainant, the Director of the DSP or their designee does not provide a satisfactory resolution, the complainant may appeal the decision at the third level. The complainant must file the appeal with the Associate Vice Chancellor of Campus Life and Inclusive Excellence or their designee within ten (10) business days of the date of the decision of the Director of the DSP or their designee. The appeal must be in writing and, at a minimum, include the following:

• a copy of the grievance filed at the third level, and
• the complaint's detailed rationale why the decision of the Director of the DSP or their designee was erroneous.

The purpose of the appeal is to review the record on which the Director of the DSP or their designee based their decision. The complainant should not submit new information or supporting documentation with the appeal. If a student has new information or supporting documentation related to the request for an accommodation or academic adjustment that is at issue in the grievance, the student should submit that material to DSP and ask that DSP reevaluate the previous decision based on the new information or supporting documentation.

The Associate Vice Chancellor or their designee will issue a decision in writing to the complainant and the Director of the DSP within fifteen (15) business days of the date on which the complainant submits the appeal. This decision shall include the following:
• relevant findings of fact,
• the resolution of the appeal,
• the rationale for the decision,
• any additional action required by DSP or the complainant, and
• the remedy and/or alternative remedies.

The decision of the Associate Vice Chancellor or their designee is final and not subject to further appeal.