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Student Life

Disability Services Program

2 students and 1 staff smiling in office meeting.

Students

Resources

Getting Assessed

If you are in need of new or updated psychological testing or counseling services, several on-campus options include:

The Learning Disabilities Association of America offers guidance on what the LD screening process looks like.

Records from DSP

Please email us to obtain a copy of your DSP records. Records are only kept for 5 years from your last active date at the University.

Studying Abroad 

The study abroad process can be a complex one for any student, as a result we encourage students to start planning at least a year in advance of when you'd like to be abroad. If your disability/medical condition adds complexity to travelling or being overseas, then we would encourage you to start investigating options that best meet your goals even further in advance. Why not start today!??!

The following links provide information about some of the issues students should consider regarding disability accommodations abroad. To start learning about different options, for questions and/or additional information, students should contact the Office of International Education, they will connect you to an advisor who can assist you with the process.

Learning Differences & Academic Accommodations

Psychological and Emotional Wellness

Travelers With Disabilities

Office of International Education (OIE)
2200 South Josephine Street
Denver, Colorado 80208
Phone: 303-871-4912
Email: [email protected]
Monday-Friday, 8:00 am to 4:30 pm

Disability and Employment

We encourage students to be familiar with their rights and to be prepared to appropriately advocate for themselves in the workplace. A few helpful resources include:

Student Grievances and Accommodation Appeals

After an enrolled student has submitted a request for accommodation or academic adjustment related to their disability through the Disability Services Program (DSP), if the student is not satisfied with DSP's response to the request or the implementation of an approved accommodation or academic adjustment, the student should use this grievance process for a prompt and equitable resolution of their concerns. This grievance process applies to: (1) DSP's denial of accommodations or academic adjustments; (2) DSP's approval of alternative accommodations or academic adjustments, other than the one(s) the student requested; and (3) a faculty or staff member's implementation of an approved accommodation or academic adjustment. To the extent permitted by state or federal law, a student may also file a complaint with the applicable state or federal agency. University employees who disagree with DSP's decisions regarding an approved accommodation or academic adjustment for a student may also use this grievance process. Complainants must initiate the grievance process within sixty (60) business days of the event(s) that prompted the grievance.

DSP Grievance Policy

This process does not apply to University employees' requests for accommodations. Employees with concerns about requests for accommodation should contact the Director of Benefits in the Office of Human Resources & Inclusive Communities.

If the complaint involves charges of unlawful discrimination, rather than using the grievance process, the student should report their concerns to the Office of Equal Opportunity & Title IX, https://www.du.edu/equalopportunity/, by phone at 303-871-7016, by email at [email protected] or in person at the Mary Reed Building, 4th Floor, 2199 S. University Boulevard.

During the grievance process, except when the Director of DSP notifies the parties otherwise, all parties are expected to continue to implement the accommodation(s) as specified in the original DSP decision until the grievance process is complete.

First Level

Complainants should initiate an attempt to resolve their concerns beginning at the lowest level and progressing to higher levels if necessary. Therefore, the complainant should first discuss the issue with the DSP Accommodations Specialist most familiar with the situation. Often the complainant and DSP can reach a resolution after scheduling an appointment with the DSP staff member and communicating concerns or frustrations in a clear and respectful manner.

In cases in which the Associate Director served in the capacity of an Accommodations Specialist in making the initial decision about the accommodation or academic adjustment, the complainant should initiate the attempt to resolve their concerns at the third level.

Second Level

If, in the opinion of either the complainant or the Accommodations Specialist, the parties have not reached a satisfactory resolution at the first level, the party who is not satisfied with the resolution should then make an appointment to discuss the matter with the Associate Director of the DSP. The complainant and the Accommodation Specialist should be prepared to share the following with the Associate Director during the meeting:

  • the nature of the complaint,
  • relevant dates,
  • information about attempts to resolve the complaint, and
  • results of the attempts to resolve the complaint.

The Associate Director will notify relevant parties within five (5) business days of their decision unless the Associate Director extends this deadline as needed to allow for gathering and reviewing relevant information. If the parties fail to resolve a complaint at the second level, the complainant may proceed to file a grievance with the Director of the DSP or their designee.

Third Level

If a complainant chooses to file a grievance with the Director of the DSP or their designee, the complainant must file within fifteen (15) business days of the second level meeting with the Associate Director or within fifteen (15) business days of the first level meeting if the Associate Director served in the capacity of an Accommodations Specialist in the first level. The complainant must submit a request in writing and, at a minimum, include the following:

  • a clear description of the issue being grieved,
  • the identity of any party or parties involved in the complaint,
  • the specific remedy or remedies requested,
  • information about attempts to resolve the complaint, and
  • results of the attempts to resolve the complaint.

The Director of the DSP or their designee will issue a decision in writing within five (5) business days, unless the Director of the DSP extends this deadline as needed to allow for gathering and reviewing relevant information. In such circumstances, the Director will provide written notice to the complainant of the need for an extension and provide an updated deadline for a decision, which is not to exceed fifteen (15) business days from the date of submission of the complaint.

Should the Director of the DSP fail to issue a timely decision to the complainant's grievance, the complainant may inform the Vice Chancellor for Campus Life and Inclusive Excellence. The Vice Chancellor or their designee has the discretion to assign another University administrator to decide the complainant's grievance.

Fourth Level

If in the opinion of the complainant, the Director of the DSP or their designee does not provide a satisfactory resolution, the complainant may appeal the decision from the third level. The complainant must file the appeal with the Associate Vice Chancellor of Campus Life and Inclusive Excellence or their designee within ten (10) business days of the date of the decision of the Director of the DSP or their designee. The appeal must be in writing, and, at a minimum, include the following:

  • a copy of the grievance filed at the third level, and
  • the complaint's detailed rationale why the decision of the Director of the DSP or their designee was erroneous.

The purpose of the appeal is to review the record on which the Director of the DSP or their designee based their decision. The complainant should not submit new information or supporting documentation with the appeal. If a student has new information or supporting documentation related to the request for an accommodation or academic adjustment that is at issue in the grievance, the student should submit that material to DSP and ask that DSP reevaluate the previous decision based on the new information or supporting documentation.

The Associate Vice Chancellor or their designee will issue a decision in writing to the complainant and the Director of the DSP within fifteen (15) business days of the date on which the complainant submits the appeal. This decision shall include the following:

  • relevant findings of fact,
  • the resolution of the appeal,
  • the rationale for the decision,
  • any additional action required by DSP or the complainant, and
  • the remedy and/or alternative remedies.

The decision of the Associate Vice Chancellor or their designee is final and not subject to further appeal.