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Student Life

Disability Services Program

2 students and 1 staff smiling in office meeting.

Students

Resources

Getting Assessed

If you are in need of new or updated psychological testing or counseling services, several on-campus options include:

The Learning Disabilities Association of America offers guidance on what the LD screening process looks like.

Records from DSP

Please email us to obtain a copy of your DSP records. Records are only kept for 5 years from your last active date at the University.

Studying Abroad 

The study abroad process can be a complex one for any student, as a result we encourage students to start planning at least a year in advance of when you'd like to be abroad. If your disability/medical condition adds complexity to travelling or being overseas, then we would encourage you to start investigating options that best meet your goals even further in advance. Why not start today!??!

The following links provide information about some of the issues students should consider regarding disability accommodations abroad. To start learning about different options, for questions and/or additional information, students should contact the Office of International Education, they will connect you to an advisor who can assist you with the process.

Learning Differences & Academic Accommodations

Psychological and Emotional Wellness

Travelers With Disabilities

Office of International Education (OIE)
2200 South Josephine Street
Denver, Colorado 80208
Phone: 303-871-4912
Email: duabroad@du.edu
Monday-Friday, 8:00 am to 4:30 pm

Disability and Employment

We encourage students to be familiar with their rights and to be prepared to appropriately advocate for themselves in the workplace. A few helpful resources include:

Student Grievance Policy

Students who have submitted a request for accommodation or academic adjustment related to their disability through the Disability Services Program (DSP) are entitled to a prompt and equitable resolution of their concerns. This grievance process applies to decisions about DSP's denial of or approval of accommodations or academic adjustments for enrolled students. To the extent permitted by state or federal law, a student may also file a complaint with the applicable state or federal agency. University employees who disagree with an accommodation approved for a student through DSP may also use this grievance process. If a complainant chooses to initiate the grievance process, they must do so within fifteen (15) business days of the event(s) that prompted the grievance.

DSP Grievance Policy

This policy applies to requests for accommodation made by students and not to requests made by University employees. Employees with concerns about requests for accommodation should contact the Director of Benefits in the Office of Human Resources & Inclusive Communities. If the complaint involves charges of unlawful discrimination, rather than using the grievance process, the student should report their concerns to the Office of Equal Opportunity at 303.871.7726 or http://www.du.edu/equalopportunity.

During the grievance process, all parties are expected to continue to implement the accommodations as outlined in the original determination until the grievance process is complete.

First Level
  • Complainants should attempt to resolve their concerns beginning at the lowest level and progressing to higher levels if necessary. Therefore, the complainant should first discuss the issue with the DSP Accommodations Specialist most familiar with the situation. Often the student and DSP can reach a resolution after scheduling an appointment with the DSP staff member and communicating concerns or frustrations in a clear and respectful manner.
Second Level
  • If, in the opinion of either the Accommodations Specialist or the complainant, the parties have not reached a satisfactory resolution, they should then make an appointment to discuss the matter with the Associate Director of the DSP. The complainant or the Accommodation Specialist should be prepared to share the following with the Associate Director during the meeting:
    • the nature of the complaint,
    • relevant dates,
    • information about attempts to resolve the complaint,
    • outcomes of the attempts to resolve the complaint.
  • If the parties fail to resolve a complaint at the Second Level, the complainant may proceed to the Third Level and file a grievance with the Director of the DSP. In cases in which the Associate Director served in the capacity of an Accommodations Specialist in the First Level, the complainant should progress to the Third Level.
Third Level
  • If a complainant chooses to file a grievance with the Director of the DSP (or their designee), the complainant must file within ten (10) business days of the Second Level meeting with the Associate Director or within ten (10) business days of the First Level meeting if the Associate Director served in the capacity of an Accommodations Specialist in the First Level. The request must be in writing, signed and dated by the complainant, and at a minimum, include the following:
    • a clear description of the issue being grieved,
    • the identity of any party or parties involved in the complaint,
    • the specific remedy or remedies requested,
    • information about attempts to resolve the complaint, and
    • outcomes of the attempts to resolve the complaint.
    • The Director of the DSP (or their designee) will issue a decision in writing within five (5) business days. The Director of the DSP may need to extend this timeline to allow for a complete review of information and/or to interview relevant persons. In such circumstances, the Director will provide written notice to the complainant of the need for an extension and provide an updated timeline for a decision, which is not to exceed fifteen (15) business days.
  • Should the Director of the DSP fail to issue a timely decision to the complainant's grievance, the complainant may inform the Vice Chancellor for Campus Life and Inclusive Excellence. The Vice Chancellor (or their designee) shall then assign an appropriate individual to decide the complainant's grievance at the Third Level.
Fourth Level
  • If in the opinion of the complainant, the Director of the DSP (or their designee) does not provide a satisfactory resolution, the complainant may choose to file a grievance with the Associate Vice Chancellor of Campus Life and Inclusive Excellence (CLIE) (or their designee). The complainant must file the grievance within five (5) business days of the Third Level meeting with the Director of the DSP and include the information set forth below. The grievance must be in writing, signed and dated by the complainant, and at a minimum, include the following:
    • a clear description of the issue being grieved,
    • the identity of any party or parties involved in the complaint,
    • the specific remedy or remedies requested,
    • information about attempts to resolve the complaint, and
    • outcomes of the attempts to resolve the complaint.
  • During a comprehensive review of information associated with a grievance, the Associate Vice Chancellor of CLIE (or their designee) will need to gather information from the student and relevant University staff and/or faculty. The Associate Vice Chancellor (or their designee) will issue a decision in writing to the grievant and the Director of the DSP within fifteen (15) business days of receiving the grievance. All such decisions are final and not subject to further appeal. The decision shall include the following:
    • a copy of the grievance filed at the Third Level,
    • relevant findings of fact,
    • the decision (either granting or denying the appeal), the rationale for the decision, and the remedy, and/or any alternative remedies suggested.