Skip navigation

Student Life

Disability Services Program

Ruffatto Hall. 4 story brick building.

Testing Center

Taking Tests in the DSP Testing Center
During the COVID-19 Pandemic
Fall 2021

Updated: September 3, 2021

Fall DSP Testing Center Days and Hours
Monday - Friday from 8:00 am – 7:00 pm

The DSP Testing Center is currently operating at full capacity. There are thirty (30) testing stations in the main Testing Center and seven (7) private testing rooms. 

DSP Testing Center Protocol During COVID-19 Pandemic
Through a combination of DU’s COVID-19 classroom protocol and DSP’s Testing Center procedures, DSP continues to maintain a safe and healthy environment for testing staff and students. 

  • Students are required to have a scheduled test or final exam in order to take a test in the DSP Testing Center. No drop-in testing allowed.
  • To facilitate contact tracing, DSP testing staff will assign students to a testing station.
  • All DU personnel and students must follow the required face covering protocol.
  • Students will check in electronically via CrimsonConnect when they arrive at the DSP Testing Center.
  • Students are encouraged to wipe down their test station before use.
  • Drinks in the DSP Testing Center
    Water bottles that are clear and filled with see-through liquid and have a straw are allowed at testing stations. Drinking through a straw is permitted provided that the individual keeps their mask on while drinking.
  • Eating in the DSP Testing Center
    Eating is prohibited during class and testing for the duration of the 2021-2022 academic year, except for students with an approved accommodation through the Disability Services Program. 


Students who have questions about whether they will need to use the DSP Testing Center can contact DSP by phone at 303-871-3241, by email at between Monday and Friday 8 am – 4:30 pm MST or visiting our Virtual Drop-In Hours through Zoom available Monday, Wednesday, and Friday, 11 am – 12 noon MST, Zoom Meeting ID: 762 598 8435.

Faculty who need support with administering accommodated tests can contact DSP by phone at 303-871-3241, by email at between Monday - Friday, 8:00 a.m.- 4:00 p.m. or by visiting our Virtual Drop-In Hours through Zoom available on Mondays, Wednesdays, and Fridays, 11 am – 12 noon MST, Zoom Meeting ID: 762 598 8435.


The Disability Services Program (DSP) at University of Denver administers accommodated exams, requested through Accommodate, to students enrolled with DSP who have provided faculty members with a Letter of Approved Accommodations (LOAA).

Law Students - Please work with the law school Student Affairs office and law school registrar to coordinate testing accommodations.

DSP Testing Center Location & Contact Information

Testing center hours

  • Fall, Winter, and Spring terms: Monday through Friday, 8:00 am – 7:00 pm
  • Summer term: Monday through Friday, 8:00 am – 4:30 pm

testing center policies and procedures

Sign Up Deadlines

Students should request all tests/final exams at the beginning of each quarter via the Accommodate Student Portal to avoid missing sign up deadlines.

  • Students must submit quiz and test requests five (5) calendar days in advance.
  • For final exams that are scheduled during the University final examination period, students must submit final exam requests at least ten (10) calendar days prior to the first day of the University final examination period.
  • Summer quarter: Students must submit test requests three (3) calendar days in advance.
Arranging Testing Accommodations

At the beginning of each quarter, or as soon as the student has received their Eligibility Letter with approved testing accommodations, the student must:

  • Log into the Accommodate Student Portal , in the left navigation bar expand Accommodation Details, select Send LOAAs to Faculty, and follow the instructions. 
  • Discuss with the faculty member how approved test accommodations will be administered (by instructor, department, or DSP Testing Center).

Note: If the student does not provide the Letter of Accommodations to the faculty member, the faculty member and DSP are not required to provide testing accommodations.

Scheduling Quizzes, Tests, Midterms, and Final Exams
  • All requests to take quizzes, tests, and final exams in the DSP Testing Center must be requested through the Accommodate Student Portal prior to the sign up deadlines.
  • Go to
  • Select Student.
  • Log in using your DU email address and PioneerWeb password.
  • On the Home page, in the left navigation bar, select Schedule a Quiz, Test, or Final Exam.
  • Scroll down to and select New Quiz, Test, or Final Exam Request.
  • Select the Course you would like to request to take a quiz or test in the DSP Testing Center.
  • Follow the rest of the instructions until you submit the request and confirm your test request appears in the Pending Test Requests section.

  • Exams must be scheduled at the same time the class is scheduled to take the exam. Any alternate test day/time requests will require the instructor to email approval to prior to the sign up deadline.
    • If the student signs up for a different day/time than the rest of the class and DSP does not receive professor approval prior to the sign up deadline, DSP reserves the right to change the day/time back to the time the rest of the class is scheduled to take the exam.
  • The student should only select the accommodations they plan on using for the test they are booking (e.g. a computer for essay writing most likely will not be needed for a Math test).
  • When the student has successfully completed a test booking, a system generated confirmation email is sent to the student's DU.EDU email address. These emails sometimes end up in spam/junk folders. If you don't receive the email confirmation, the booking has been unsuccessful.
    • Students and instructors will receive email reminders:
      • Test, mid-term, or quiz: four (4) and two (2) days prior to a scheduled test, mid-term, or quiz.
      • Final exam: eight (8) and three (3) days prior to a scheduled final exam.
  • The student can view upcoming tests/final exams they have successfully scheduled through the My Schedule feature in ClockWork.
  • When a student needs to cancel or has instructor approval to reschedule a scheduled exam, they are responsible for emailing as soon as possible.
Late Test Request Process
  • If a student submits a test and/or final exam request through the Accommodate Student Portal after the specified deadline for DSP to have received the request, but more than two (2) business days prior to the start time of the test or exam , DSP will use reasonable efforts to review late test requests. However, DSP may not be able to review all late test requests.

    If a student seeks to submit a test and/or final exam request less than two (2) business days prior to start time of the test , the student cannot make this request through Accommodate, and the student must email as soon as possible with the following information:

    ·       The date the class is taking the test/final exam;

    ·       The start time of test/final exam;

    ·       The duration of test/final exam;

    ·       The course name;

    ·       The instructor’s name and email; and

    ·       All DSP approved testing accommodation(s) the student would like to use during the test/final exam.

    If DSP is able to review a late test request prior to the start of the test/final exam, DSP will send the student an email notification with an approved or unable to approve status. If DSP does not approve a student’s late test request, or if the student does not receive an email notification prior to the requested test time, the student must go to the same testing location as the rest of the class and start the test or exam at the same time as the rest of the class.

    Students are permitted to submit three (3) late test requests per term. If a student submits a fourth late test request within the same term, DSP may require the student to schedule a meeting with a DSP staff member to review the test request process.

Make-Up Exam Request
  • Non-disability related request: If the student did not originally schedule to take their exam in the Testing Center on the same day as the rest of the class, DSP will adhere to the instructor's course policy and procedures for a make-up exam.
  • Disability related request: If the student has Attendance Modification as an approved accommodation, the student is responsible for communicating with the instructor and DSP to arrange a make-up exam.
Taking an Exam in the DSP Testing Center
  • Arrive on time to the DSP Testing Center.
    • Students may begin their exam no earlier than fifteen (15) minutes prior to their scheduled start time. The end time will be adjusted accordingly.
    • Students who arrive more than fifteen (15) minutes after their scheduled start time will only be permitted to take the test in the DSP Testing Center with the approval of the instructor.
    • If a student does not show for an exam and did not notify DSP, DSP will send a "no-show" email to both the student and instructor. Students are permitted one (1) no-show per quarter. If a student is marked as a no-show for the second time in a quarter, DSP may require the student to schedule a meeting with a DSP staff member to review the testing accommodation process.
  • A DU Pioneer ID card is required when signing in to take an exam.
  • Place all book bags, cell phones, smart watches (Apple, Fitbit, etc.), tablets, earbuds, hats/caps/beanies, purses, coats/jackets, and any unauthorized academic aids in one of the lockers available in the DSP hallway.
  • The student is responsible for bringing all authorized testing materials (calculator, pen/pencil, eraser, blue book, etc.) necessary to complete the exam. This includes bringing a personal laptop when the exam is being administered online. DSP will provide scantrons, School of Accountancy (SOA) approved calculators and scratch paper.
  • For online exams that require software to be downloaded (e.g. Respondus Lockdown Browser) to the student's personal laptop, the software must be downloaded prior to the start time of the exam.
  • Exiting and entering the Testing Center
    • Any student leaving and returning to the testing center during testing will be required to sign out and sign in upon their departure and return.  All testing materials must remain in the Testing Center.  If a student is in a private room, they are required to give their exam to the Test Proctor while not in their assigned private room.  Student cannot access their locker except with proctor approval ater starting testing.
    • Students that exit the Testing Center for any reason during testing will have a note indicating the number and length of times they exited the Testing Center provided to the instructor with the testing materials when they are returned for grading.
  • No food or drinks are permitted in the DSP Testing Center with the exception of clear beverages (e.g. water, sprite) in a clear container that has no labels.
  • DSP staff and Test Proctors administer/proctor exams based solely on information provided by instructors, which is reflected on the DSP Exam Ticket attached to top of the exam.
  • When the student's test time is up or a Test Proctor has asked the student to turn in the exam, students are expected to turn in the exam and all scratch paper (used and unused) to the Test Proctor and sign out. The student's test time is located on the DSP Exam Ticket attached to the top of the exam.
    • If a student needs exam answers printed, they are responsible for notifying the Test Proctor.
  • The student is responsible for informing the Test Proctor of any technical issues or exam questions.
  • If a student has a question for their instructor about the exam, DSP will provide the student with a Student/Professor communication sheet. The student will write down their question and DSP will contact the instructor. If the instructor does not reply to an email or call DSP back, the Student/Professor Communication form will be returned with the student's completed exam. The student and instructor are responsible for making arrangements to discuss the question(s).
  • Completed exams are typically returned to instructors in sealed envelopes within one business day.
  • Students are expected to abide by the DU Honor Code.
    • If DSP staff and/or a Test Proctor have witnessed a student violating the DU Honor Code, DSP will stop the exam and collect it to return to the instructor. DSP will report the incident to the instructor and the Office of Student Rights and Responsibilities.

Electronic/Print Version

The Testing Center Policies and Procedures document is available in PDF and Word format. DSP also has printed copies available in our office.