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Disability Services Program

Ruffatto Hall. 4 story brick building.

Testing Center

Testing Accommodations for
Exams During COVID-19 Pandemic
Fall 2020

Updated: 9/9/2020

In response to COVID-19 and the continued need to maintain physical distancing for the health and safety of our community, the Disability Services Program (DSP) will provide and facilitate testing on an as-needed basis. In most cases, due to the University going paperless, the use of the Testing Center should be reduced. Faculty are being encouraged to provide online testing outside of the classroom when possible for the 2020-21 academic year. Final exams will be administered online for Fall 2020. The next section provides additional information for testing in the DSP Testing Center and communicating with faculty to ensure your testing accommodations are in place.

Seating and Expectations in the Testing Center

  • Reduced capacity to maintain social/physical distancing.
  • Currently, there are fourteen (14) seats in Testing Center.
  • Must have a scheduled exam in order to come to the Testing Center.
  • No in-person drop-ins allowed.
  • When students arrive at the Testing Center, they will check-in electronically via CrimsonConnect on their personal phone, tablet, or laptop.
  • Like in the classrooms across campus, students will be responsible for wiping down their locker and test station.
  • Face masks are required to be covering both the nose and mouth while testing.
  • Drinks in the Testing Center: DSP Testing Center is combining the current DU protocols for drinks with our Testing Center procedure. We will only allow water bottles that are clear with see-through liquid and a straw that does not disrupt face coverings.

DSP Testing Center Facilitating and Proctoring Exams

  • Exams that the Testing Center will likely need to facilitate or proctor:
    • Student has a scribe, paper copy of exam, private room and/or writing directly on exam as an approved accommodation.
  • Exams that the Testing Center may need to facilitate or proctor:
    • Student has technology-based accommodations that are not available on their personal laptop or device.
    • DSP has an Assistive Technology webpage with a list of software that is available FREE to students.

Scheduling to take a Quiz, Test, or Midterm in the Testing Center

  • Before scheduling a quiz, test, or midterm, students are responsible for delivering their Letter of Approved Accommodations (LOAAs) to instructors through the ClockWork portal to notify them to make arrangements for providing accommodations.
  • To receive extended time for online exams, under the DSP's Accessibility When Teaching Online page, there is a how-to guide available for instructors on how to add extra time to timed Canvas quizzes.
  • Resources for screen reader or text-to-speech (TTS) compatibility in Canvas and Respondus Lockdown Browser:
  • Students who have testing accommodations that fit into the categories of the Testing Center likely needing or may need to facilitate or proctor are recommended to schedule quizzes, tests, or midterms through ClockWork.
    • All quizzes, tests, or midterms must be scheduled at least 5 days prior to the day of the test .
    • It is recommended to schedule all quizzes, tests, midterms students plan to take in the Testing Center at the beginning of the quarter after the student has received their course syllabi.
    • All quizzes, tests, or midterms must be scheduled for the same day and start time as the rest of the class.
    • If there is a time conflict, still schedule for the same day and start time, then communicate the time conflict with your instructor. When a student and their instructor agree on an alternate test time, the instructor needs to email approval for the alternate test time to dsp@du.edu and we will adjust the student's test time.
    • Test bookings can be cancelled in ClockWork or by emailing DSP.
    • If a student needs to reschedule a test booking, email DSP.
  • Students who are taking an online quiz, test, or midterm in the Testing Center will need to bring their personal laptop and have all the required software needed to be installed prior to coming to the Testing Center. Exceptions will be when DSP must provide a laptop with software for the student.
  • Due to final exams taking place online for Fall 2020, students will need to confirm with their instructor(s) that their testing accommodations are in place for their final exam(s) and plan to take all exams outside of the Testing Center unless arrangements are made in advance with the DSP Testing Center.

Faculty and students who have questions regarding whether a student will need to use the DSP Testing Center or faculty who need support with administering accommodated exams can contact DSP by phone, 303-871-3241, Monday - Friday, 8:00 a.m.- 4:00 p.m. or by email at dsp@du.edu. We also have Virtual Drop-In Hours through Zoom available Monday – Friday (Mountain Time), 11 am – 12 noon and 2:30 pm – 3:30 pm. Zoom Meeting ID: 762 598 8435.


The Disability Services Program (DSP) at University of Denver administers accommodated exams, scheduled through ClockWork, to students enrolled with DSP who have provided faculty members with a Letter of Approved Accommodations.

Law Students - Please work with the law school Student Affairs office and law school registrar to coordinate testing accommodations.

DSP Testing Center Location & Contact Information

Testing center hours

  • Fall, Winter, and Spring quarters: Monday through Friday, 8:00 am – 7:00 pm
  • Summer quarter: Monday through Friday, 8:00 am – 4:30 pm
  • Final Exams (designated University of Denver final examination period): 8:00 am – 8:00 pm
    • Fall 2020: December 1 - 4 (online final exams)
    • Winter 2021: March 16-19
    • Spring 2021: June 7-10

testing center policies and procedures

Sign Up Deadlines

Students should schedule all tests/final exams at the beginning of each quarter via ClockWork to avoid missing sign up deadlines.

  • Students must book quizzes, tests, and midterms five (5) calendar days in advance.
  • For final exams that are scheduled during the University final examination period, students must book final exam(s) at least ten (10) calendar days prior to the first day of the University final examination period. Below are the deadlines for 2018-2019:
    • Fall 2019: Friday, November 8
    • Winter 2020: Saturday, March 7
    • Spring 2020: Friday, May 29
  • Summer quarter: Students must book any exam (quiz, test, midterm, final exam) three (3) calendar days in advance.
Arranging Testing Accommodations

At the beginning of each quarter, or as soon as the student has received their Eligibility Letter with approved testing accommodations, the student must:

  • Provide the faculty member a copy of the Letter of Accommodations,
  • Discuss with the faculty member how approved test accommodations will be administered (by instructor, department, or DSP Testing Center).

Note: If the student does not provide the Letter of Accommodations to the faculty member, the faculty member and DSP are not required to provide testing accommodations.

Scheduling Quizzes, Tests, Midterms, and Final Exams
  • All exams must be scheduled through ClockWork prior to the sign up deadlines.
  • Go to http://www.du.edu/dsp.
  • In the Quick Links box on the right hand of page, select Schedule a test.
  • Select Book a test.
  • Select either Schedule a test, mid-term, or quiz or Schedule a final exam.
  • Use your DU ID# and password to log into ClockWork.
  • Select Schedule a test, mid-term, or quiz to book any quizzes, tests, or mid-terms the faculty member schedules during weeks 1-10 of the quarter.
  • Select Schedule a final exam to book a final exam the faculty member has scheduled during the University of Denver final examination period.
    • If a faculty member schedules a final exam outside of the University final examination period, the student will select Schedule a test, midterm, or quiz.
  • Fully complete the online test booking form by completing all 7 steps.
  • Exams must be scheduled at the same time the class is scheduled to take the exam. Any alternate test day/time requests will require the instructor to email approval to DSP@DU.EDU prior to the sign up deadline.
    • If the student signs up for a different day/time than the rest of the class and DSP does not receive professor approval prior to the sign up deadline, DSP reserves the right to change the day/time back to the time the rest of the class is scheduled to take the exam.
  • The student should only select the accommodations they plan on using for the test they are booking (e.g. a computer for essay writing most likely will not be needed for a Math test).
  • When the student has successfully completed a test booking, a system generated confirmation email is sent to the student's DU.EDU email address. These emails sometimes end up in spam/junk folders. If you don't receive the email confirmation, the booking has been unsuccessful.
    • Students and instructors will receive email reminders:
      • Test, mid-term, or quiz: four (4) and two (2) days prior to a scheduled test, mid-term, or quiz.
      • Final exam: eight (8) and three (3) days prior to a scheduled final exam.
  • The student can view upcoming tests/final exams they have successfully scheduled through the My Schedule feature in ClockWork.
  • When a student needs to cancel or has instructor approval to reschedule a scheduled exam, they are responsible for emailing DSP@DU.EDU as soon as possible.
Late Sign-Up Process
  • If the student does not schedule their tests/exams prior to the five (5) or ten (10) day in advance deadline, they have the option of submitting a late request form.
    • The date/time of the exam must be at the same time as the rest of the class unless the student has a time conflict with another class.
    • The student must sign the form and seek approval from the instructor, who should sign the form if s/he approves of the late request.
      • DSP must receive email approvals from instructors sent/forwarded to DSP@du.edu no later than two (2) business days prior to the scheduled exam time.
    • The student can submit completed late request forms scanned or via email to DSP@DU.EDU or in person at the DSP office.
  • DSP cannot guarantee that exams will be scheduled as requested in the late sign-up request. If DSP approves the late request, DSP will send an email confirmation to the student and their instructor. If the student/instructor does not receive a confirmation email, the student must go to the classroom and take the exam with the rest of the class.
  • Students are permitted to submit two (2) late sign ups per quarter. If a student submits a third late sign up form within the same quarter, DSP may require the student to schedule a meeting with a DSP staff member to review the sign-up process. If a student submits a fifth late sign up form in the same quarter, DSP may refer the student to the Office of Student Rights & Responsibilities for noncompliance with the DU Honor Code and University policy.
Make-Up Exam Request
  • Non-disability related request: If the student did not originally schedule to take their exam in the Testing Center on the same day as the rest of the class, DSP will adhere to the instructor's course policy and procedures for a make-up exam.
  • Disability related request: If the student has Attendance Modification as an approved accommodation, the student is responsible for communicating with the instructor and DSP to arrange a make-up exam.
Taking an Exam in the DSP Testing Center
  • Arrive on time to the DSP Testing Center.
    • Students may begin their exam no earlier than fifteen (15) minutes prior to their scheduled start time. The end time will be adjusted accordingly.
    • Students who arrive more than fifteen (15) minutes after their scheduled start time will only be permitted to take the test in the DSP Testing Center with the approval of the instructor.
    • If a student does not show for an exam and did not notify DSP, DSP will send a "no-show" email to both the student and instructor. Students are permitted one (1) no-show per quarter. If a student is marked as a no-show for the second time in a quarter, DSP may require the student to schedule a meeting with a DSP staff member to review the testing accommodation process.
  • A DU Pioneer ID card is required when signing in to take an exam.
  • Place all book bags, cell phones, smart watches (Apple, Fitbit, etc.), tablets, earbuds, hats/caps/beanies, purses, coats/jackets, and any unauthorized academic aids in one of the lockers available in the DSP hallway.
  • The student is responsible for bringing all authorized testing materials (calculator, pen/pencil, eraser, blue book, etc.) necessary to complete the exam. This includes bringing a personal laptop when the exam is being administered online. DSP will provide scantrons, School of Accountancy (SOA) approved calculators and scratch paper.
  • For online exams that require software to be downloaded (e.g. Respondus Lockdown Browser) to the student's personal laptop, the software must be downloaded prior to the start time of the exam.
  • Exiting and entering the Testing Center
    • Any student leaving and returning to the testing center during testing will be required to sign out and sign in upon their departure and return.  All testing materials must remain in the Testing Center.  If a student is in a private room, they are required to give their exam to the Test Proctor while not in their assigned private room.  Student cannot access their locker except with proctor approval ater starting testing.
    • Students that exit the Testing Center for any reason during testing will have a note indicating the number and length of times they exited the Testing Center provided to the instructor with the testing materials when they are returned for grading.
  • No food or drinks are permitted in the DSP Testing Center with the exception of clear beverages (e.g. water, sprite) in a clear container that has no labels.
  • DSP staff and Test Proctors administer/proctor exams based solely on information provided by instructors, which is reflected on the DSP Exam Ticket attached to top of the exam.
  • When the student's test time is up or a Test Proctor has asked the student to turn in the exam, students are expected to turn in the exam and all scratch paper (used and unused) to the Test Proctor and sign out. The student's test time is located on the DSP Exam Ticket attached to the top of the exam.
    • If a student needs exam answers printed, they are responsible for notifying the Test Proctor.
  • The student is responsible for informing the Test Proctor of any technical issues or exam questions.
  • If a student has a question for their instructor about the exam, DSP will provide the student with a Student/Professor communication sheet. The student will write down their question and DSP will contact the instructor. If the instructor does not reply to an email or call DSP back, the Student/Professor Communication form will be returned with the student's completed exam. The student and instructor are responsible for making arrangements to discuss the question(s).
  • Completed exams are typically returned to instructors in sealed envelopes within one business day.
  • Students are expected to abide by the DU Honor Code.
    • If DSP staff and/or a Test Proctor have witnessed a student violating the DU Honor Code, DSP will stop the exam and collect it to return to the instructor. DSP will report the incident to the instructor and the Office of Student Rights and Responsibilities.

Electronic/Print Version

The Testing Center Policies and Procedures document is available in PDF and Word format. DSP also has printed copies available in our office.