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Employee Wellness


Family Resources

Child and elder care

Bright Horizons

We recognize the stresses that come with making child or elder care arrangements when plans are disrupted unexpectedly. To help you manage these challenges, we offer Bright Horizons Back-up Care™. This program provides up to 3 days of back-up care at subsidized rates. Employees have access to high-quality temporary center-based and in-home credentialed agencies and trained caregivers.

Access up to 3 days of back-up care annually at subsidized rates. Child care in a center is $20 per child/day or $35 per family/day. In-home care is $8 per hour (4 hour min.) for well children, adults, and elders.

For information regarding Bright Horizons Policies and Procedures around COVID-19, please visit

LEARN HOW Bright Horizon WORKS

To better understand how Bright Horizons works, please watch the webinars below.


University of Denver Bright Horizons Benefits 101:  CLICK HERE TO WATCH THE WEBINAR


Summer Camps with Bright Horizons

To look up Summer Camps that have partnered with Bright Horizons in your area for 2021, please visit the Summer Camp Location Finder below and type in your zipcode. 

How to Get Care

STEP 1: Register for Back-up Care



  • Select "Use It" under Reserve Back-Up Care.
  • Click the "FirstTime User" button.
  • Enter your employer credentials:

Employer Username: DU

Employer Password: Benefits4You

  • You'll receive a confirmation email with a link to create a personalized username and password. 
  • Log in to your account with your new credentials.

Note: If your benefit eligibility cannot be confirmed, you can still register by calling 1-877-BH-CARES and your
personal username and password will be delayed until confirmation is received from your employer.

By Phone

Call 1-877-BH-CARES (1-877-242-2737) to speak with a care consultant 24/7.

  • You'll receive a confirmation email with a link to create a personalized username and password.
  • Log in to your account with your new credentials.

STEP 2: Complete Your Care Profile

  • On the home page, click on the blue "Create Your Care Profile" button and follow these steps:
  • Fill Out Your Employee Profile: Provide your relevant contact and employment information.
  • Add Care Recipients: Enter your relationship, care location(s), and health information, and download/complete any required care forms.
  • Enable Authorized Contacts: Add any adults (e.g., spouse/partner, grandparent, or friend) as an emergency
    contact and/or authorized to pick up care recipients.
  • Enter Care Locations: Let us know where you will typically need care.

STEP 3: Reserve Back-up Care

Reservations for back-up care can be made:

  1. Online: Visit Once you have completed your care profile, visit the homepage and click on the blue "Make My First Reservation" button.
  2. By Phone: Call 1-877-BH-CARES (242-2737) to speak with a care consultant 24/7.
  3. Via Mobile App: If you're fully registered and have used care once before, search "Back-Up Care" in the App
    Store or Google Play and download the app to reserve care on the go.

Once care is reserved, you will receive a confirmation email. You may also indicate in your care profile that you'd like
to receive care confirmations via phone.


Back-up Care FAQs

Additional Family Care and Support FAQs

Out-of-Network care with Bright Horizons

The next time the sitter or caregiver cancels, you won't have to stress. Rely on Bright Horizons Back-Up Care™ whenever regular care falls through. And if Bright Horizons® is unable to find care for you, you have the option to find your own care. Through Out-of-Network Care, you can:

• Contact Bright Horizons to receive pre-approval and reimbursement forms.

• Hire a caregiver within your own personal network, such as a relative, babysitter, or friend.

• Receive a reimbursement stipend ($100/day) to use towards the cost of care.

Out of Network Care Flyer

Elder CAre through Bright Horizons

Through our partnership with Bright Horizons, DU Employees may find support for Elder Care services two ways: through your Back-up Care Bright Horizons Profile or through the Elder Care platform, Years Ahead.

Years Ahead connects you with elder care search and referral tools for a network of senior care providers that includes in-home agencies, independent living facilities, assisted living facilities, memory care, and nursing homes. Supports available to you include an online needs assessment, information on selecting between elder care choices – including specialized facilities for memory/hospice care and independent/assisted-living communities – a search tool for finding and evaluating care providers. Visit Years Ahead to access your free membership to online tools for finding in-home companions or facility-based care.

DU Employees may find support for Elder Care services two ways:

1. Bright Horizons Portal Profile
• You have up to 3 uses for in-home and center care at reduced costs through DU's partnership.
• Visit, Click "Use it" underneath Reserve Back-Up Care, create your profile, enter your loved one's information which includes an age, and submit your request for care. A care consultant will search your area and contact • Call 1-877-BH-CARES (242-2737) to speak with a Care Consultant 24/7 with questions.
Employer Username: DU
Employer Password: Benefits4You

2. Access Elder Care Resources in Years Ahead
• Visit
• Scroll down and select "Use It" underneath "Find Elder Care Resources"

• Click "Continue" to access the Sitter City and Years Ahead Intake Form
• On the right-hand side, Select "Years Ahead" and fill in your information. Click "Register Now"
• You will now be directed to the Years Ahead Elder Care Platform Home Page

• Additional Family Care and Support FAQs
• Years Ahead Customer Support, Email or call (877) 719-3056.
• Tips on how to support Elders, please visit the Bright Horizons Blog.

For other Bright Horizon services and to access your personalized portal for back-up child care, you may call 1-877-BH-CARES (242-2737) to speak with a Care Consultant 24/7. Employer Username is "DU" and Employer Password is "Benefits4You."


Travel solution for breastfeeding moms Milk Stork is the first and only breast milk delivery service for business traveling moms, providing no-fuss, refrigerated, express shipping or easy toting of breast milk home to baby.


How It Works

Please see the MilkStork FLYER for more information.

  1. Pump according to your regular nursing schedule and refrigerate your milk
  2. Pack. Activate the cooling unit in your Milk Stork cooler (instructions included). Then, pack your refrigerated breast milk
  3. Ship. Schedule a FedEx pickup on your own, or ask your hotel to help. Your breast milk will be overnighted home*
  4. Tote.Carry your cooler of milk home with you in the reusable tote provided**

Customer Service Information

Email: I  Phone: 1-888-207-6909

fridge check-out for New parents

We provide mini fridges for your office or desk at no cost during the transition back to work after leave.

How It Works

  1. Email with your contact information, office number or location, and fridge size preference (pictured in the flyer) so that arrangements can be made in obtaining a fridge.
  2. There is no time limit on the fridges return, as every person's needs are different. Similar to a library check-out, simply return the fridge when it is no longer needed. Once you are finished, email to coordinate the fridge pick-up.

Lactation Room Map

Designated Lactation Rooms are available throughout campus. For information or access to the interactive map with detailed room information, please email


For any questions regarding Family Resources, please email