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Bright Horizons

We recognize the stresses that come with making child or elder care arrangements when plans are disrupted unexpectedly. To help you manage these challenges, we offer Bright Horizons Back-up Care™. This program provides up to 10 days of back-up care at subsidized rates. Employees have access to high-quality temporary center-based and in-home credentialed agencies and trained caregivers.

Access up to 10 days of back-up care annually at subsidized rates. Child care in a center is $20 per child/day or $35 per family/day. In-home care is $8 per hour (4 hour min.) for well children, adults, and elders.

Please scroll down for instructions on how to sign up.

For information regarding Bright Horizons Policies and Procedures around COVID-19, please visit

Free Virtual tutoring

Virtual Tutoring Through Your Back-Up Care Benefit

After this past unique school year, with new challenges like remote and hybrid learning, your child may need extra one-on-one support to get caught up over the summer and for ongoing support throughout the next school year. Great news! You can use your Bright Horizons Back-Up Care™ benefit to schedule time with an experienced tutor to help your 5-18-year-old stay on track with their academics. Get instant help in 300+ subjects or targeted support in math or reading. Each back-up care use (As a benefited DU Employee, you have up to 10 uses) can be exchanged for 4 hours of virtual tutoring. 


If Prompted: Employer Username: DU | Password: Benefits4You

Click Here for Virtual Tutoring Video Tutorial

2021 Virtual Tutoring FAQ Sheet

2021 Virtual Tutoring Flyer

LEARN HOW Bright Horizon WORKS

To better understand how Bright Horizons works, please watch the webinars below.


University of Denver Bright Horizons Benefits 101:  CLICK HERE TO WATCH THE WEBINAR


2021 webinars

Great Places for Childhood | September 28 at 3:00 p.m. ET
A great childhood provides opportunities for creativity, exploration, and play; promotes positive sense of self; and offers secure, trusting relationships with adults. Learn about what makes quality child care, including what children learn and how.

"What Happened to MY World?" Helping Children Cope | November 16 at 7:00 p.m. ET
Children’s lives have always been marked by change. Learn from early childhood experts how you can support children through trauma.

Parenting Workshops:

Encouraging Empathy and Gratitude in Young Children
Empathy and gratitude are skills that can lead a child to live a full, joyful, successful life. We’ll help you understand the milestones of empathy development, explore how to boost your child’s
empathy skills, and provide strategies for helping your child when they struggle to feel empathy
or gratitude.

 Tuesday, October 12, 12:00 p.m. ET | Register Now
 Wednesday, November 17, 3:00 p.m. ET | Register Now
 Thursday, December 9, 3:00 p.m. ET | Register Now

Benefits Overview Live Webinars

Bright Horizons Family Care Whether you need help finding child, adult, or elder care, your Bright Horizons Back-Up Care™ benefit is here to help. Join our webinar to learn how your benefit can help you manage unpredictable days with less stress.

 Tuesday, September 21, 12:00 p.m. ET | Register Now
 Tuesday, October 19, 12:00 p.m. ET | Register Now
 Tuesday, November 16, 12:00 p.m. ET | Register Now
 Tuesday, December 21, 12:00 p.m. ET | Register Now

Recorded Version

Bright Horizons Back-Up Care & Additional Family Supports Your Bright Horizons Back-Up CareTM and Bright Horizons Additional Family SupportsTM benefits can help with many of life’s challenges. Watch our webinar recording to learn more.

Recorded Version



Preparing for Back-to-School in 2021 As we head into the new school year, fragments of uncertainty remain from the COVID-19 pandemic. Use these suggested strategies to help prepare your young learner for returning to school in 2021.

How to Prepare Your Child for Preschool
Starting preschool marks the beginning of a new phase in your child’s development. Use these tips from Bright Horizons to prepare your toddler for preschool.

Learning How to Learn: Tips for Developing Executive Function Skills at Home Executive function skills are strong predictors of success later in life. Read these fun ways children can develop executive function skills at home.

Teach. Play. Love. Episode 28: The Year of Learning Loss
This past year of changes to the school system has many parents concerned whether their kids are academically behind. Listen to this Teach. Play. Love. podcast episode to hear what our experts have to say about the pandemic school year, and the best ways to keep kids learning.

Teach. Play. Love. Episode 29: Making Up for Lost Social Time
Did your child’s social skills take a step back after going through a year of limited interaction with other people? Our child development experts discuss how to help your child rediscover the joy of being around others.

The Work-Life Equation Podcast REPLAY: Summer's Over! Back to School
Listen to this podcast episode to get tried-and-true tips straight from the host and guest extraordinaire for the new school year, including how to delegate family tasks (hint: kids can help, too!), ways to avoid overload, and why it’s ok to say “no” to volunteer gigs, guilt free.

INstructions: How to Get Care

STEP 1: Register for Back-up Care



  • Select "Use It" under Reserve Back-Up Care.
  • Click the "FirstTime User" button.
  • Enter your employer credentials:

Employer Username: DU

Employer Password: Benefits4You

  • You'll receive a confirmation email with a link to create a personalized username and password. 
  • Log in to your account with your new credentials.

Note: If your benefit eligibility cannot be confirmed, you can still register by calling 1-877-BH-CARES and your
personal username and password will be delayed until confirmation is received from your employer.

By Phone

Call 1-877-BH-CARES (1-877-242-2737) to speak with a care consultant 24/7.

  • You'll receive a confirmation email with a link to create a personalized username and password.
  • Log in to your account with your new credentials.

STEP 2: Complete Your Care Profile

  • On the home page, click on the blue "Create Your Care Profile" button and follow these steps:
  • Fill Out Your Employee Profile: Provide your relevant contact and employment information.
  • Add Care Recipients: Enter your relationship, care location(s), and health information, and download/complete any required care forms.
  • Enable Authorized Contacts: Add any adults (e.g., spouse/partner, grandparent, or friend) as an emergency
    contact and/or authorized to pick up care recipients.
  • Enter Care Locations: Let us know where you will typically need care.

STEP 3: Reserve Back-up Care

Reservations for back-up care can be made:

  1. Online: Visit Once you have completed your care profile, visit the homepage and click on the blue "Make My First Reservation" button.
  2. By Phone: Call 1-877-BH-CARES (242-2737) to speak with a care consultant 24/7.
  3. Via Mobile App: If you're fully registered and have used care once before, search "Back-Up Care" in the App
    Store or Google Play and download the app to reserve care on the go.

Once care is reserved, you will receive a confirmation email. You may also indicate in your care profile that you'd like
to receive care confirmations via phone.


Back-up Care FAQs

Additional Family Care and Support FAQs

Out-of-Network care with Bright Horizons

The next time the sitter or caregiver cancels, you won't have to stress. Rely on Bright Horizons Back-Up Care™ whenever regular care falls through. And if Bright Horizons® is unable to find care for you, you have the option to find your own care. Through Out-of-Network Care, you can:

• Contact Bright Horizons to receive pre-approval and reimbursement forms.

• Hire a caregiver within your own personal network, such as a relative, babysitter, or friend.

• Receive a reimbursement stipend ($100/day) to use towards the cost of care.

Out of Network Care Flyer

Elder CAre through Bright Horizons

Through our partnership with Bright Horizons, DU Employees may find support for Elder Care services two ways: through your Back-up Care Bright Horizons Profile or through the Elder Care platform, Years Ahead.

Years Ahead connects you with elder care search and referral tools for a network of senior care providers that includes in-home agencies, independent living facilities, assisted living facilities, memory care, and nursing homes. Supports available to you include an online needs assessment, information on selecting between elder care choices – including specialized facilities for memory/hospice care and independent/assisted-living communities – a search tool for finding and evaluating care providers. Visit Years Ahead to access your free membership to online tools for finding in-home companions or facility-based care.

DU Employees may find support for Elder Care services two ways:

1. Bright Horizons Portal Profile
• You have up to 10 uses for in-home and center care at reduced costs through DU's partnership.
• Visit, Click "Use it" underneath Reserve Back-Up Care, create your profile, enter your loved one's information which includes an age, and submit your request for care. A care consultant will search your area and contact • Call 1-877-BH-CARES (242-2737) to speak with a Care Consultant 24/7 with questions.
Employer Username: DU
Employer Password: Benefits4You

2. Access Elder Care Resources in Years Ahead
• Visit
• Scroll down and select "Use It" underneath "Find Elder Care Resources"

• Click "Continue" to access the Sitter City and Years Ahead Intake Form
• On the right-hand side, Select "Years Ahead" and fill in your information. Click "Register Now"
• You will now be directed to the Years Ahead Elder Care Platform Home Page

• Additional Family Care and Support FAQs
• Years Ahead Customer Support, Email or call (877) 719-3056.
• Tips on how to support Elders, please visit the Bright Horizons Blog.

For other Bright Horizon services and to access your personalized portal for back-up child care, you may call 1-877-BH-CARES (242-2737) to speak with a Care Consultant 24/7. Employer Username is "DU" and Employer Password is "Benefits4You."


Travel solution for breastfeeding moms Milk Stork is the first and only breast milk delivery service for business traveling moms, providing no-fuss, refrigerated, express shipping or easy toting of breast milk home to baby.


How It Works

Please see the MilkStork FLYER for more information.

  1. Pump according to your regular nursing schedule and refrigerate your milk
  2. Pack. Activate the cooling unit in your Milk Stork cooler (instructions included). Then, pack your refrigerated breast milk
  3. Ship. Schedule a FedEx pickup on your own, or ask your hotel to help. Your breast milk will be overnighted home*
  4. Tote.Carry your cooler of milk home with you in the reusable tote provided**

Customer Service Information

Email: I  Phone: 1-888-207-6909

fridge check-out for New parents

We provide mini fridges for your office or desk at no cost during the transition back to work after leave.

How It Works

  1. Email with your contact information, office number or location, and fridge size preference (pictured in the flyer) so that arrangements can be made in obtaining a fridge.
  2. There is no time limit on the fridges return, as every person's needs are different. Similar to a library check-out, simply return the fridge when it is no longer needed. Once you are finished, email to coordinate the fridge pick-up.

Lactation Room Map

Designated Lactation Rooms are available throughout campus. For information or access to the interactive map with detailed room information, please email

Landed home loans

Landed is hosting online information sessions for all employees interested in learning more about Landed’s down payment program and other homebuying resources. You can RSVP here:

Home sale session: Wednesday, September 1 from 4:30-5:30pm MDT | Register here

If you are unable to attend an info session or if you would like to connect with a Landed teammate sooner, visit Additionally, Landed can support homeowners who are looking to sell. Join Landed at an upcoming info session to learn more about how they support educators in the home sale process and provide cash back to sellers.


For any questions regarding Family Resources, please email