HelpCenter General Info

Welcome to the UTS Computer HelpCenter. Our HelpCenter includes phone, email, on-line and walk-in computer support for all faculty, staff and students at the University of Denver. Located in Penrose Library on the main campus, we house the UTS main computing lab.

About Our Support:

The UTS Helpdesk provides support for the following:

• Windows XP Pro SP2, Vista Home Premium, Vista Business, Vista Ultimate (32-bit versions ONLY!).
• Mac OS 10.4 and above.
• Parallels Desktop for Mac (for installing Windows on a Macintosh computer).
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• DUnet software - Cisco VPN client, and Pharos printing (32-bit only).
• Symantec Anti-Virus Corporate Edition.
• DU system support (Email, WebCentral, Blackboard, Agora Web server, passwords).
• On-campus network connectivity.
• Basic software and hardware troubleshooting.

The UTS Helpdesk DOES NOT support:

• Windows XP Home, Vista Home Basic, 64-bit Windows systems.
• 3rd party software such as iTunes, Limewire, Dreamweaver, Photoshop, Scientific Notebook.
• Hardware devices such as iPods, iPhones, PDAs, game devices or media players.
• Data recovery, or resurrection of deleted documents.
• Data backup.
  

Hours

HelpDesk Phone Support - 303.871.4700

• Monday - Friday | 8 am - 5 pm

HelpDesk Email Support

• Monday - Friday | 8 am - 5 pm
• Email Us

Spring Quarter Lab Hours

• Monday - Thursday | 8AM - 2AM
• Friday | 8AM - 10PM
• Saturday | 9AM - 10PM
• Sunday | 10AM - 2AM

*The walk-in laptop support area of the UTS HelpCenter Lab frequently experiences a very high volume of visitors. In order to reduce your wait time, it's best to avoid peak hours. Our busiest times are from 11AM until 5PM Monday - Thursday. Please take adavantage of our extensive hours by visiting early in the morning, at night or on the weekends.