Feedback

We want to hear from you. Have comments or thoughts on how we're doing so far? Please fill out this form so we can track and address any issues that arise throughout the website. Make sure to be as detailed as possible.

We'll be regularly reviewing these comments, and we’ll contact you if we have any further questions regarding your feedback.

Before filling out the form, consider checking out our FAQ. Many of the most common user questions are answered there.

Preferred method of contact, phone or email
 

 

FAQ

  • When will the rest of the DU web presence look like this?
    Following the launch of Phase 1 on 8/15, we will begin several initiatives to bring us closer to a comprehensive DU Web ecosystem. In parallel work streams, we will transition the core to a new CMS, and also begin the process of onboarding the Natural Science & Mathematics and Graduate School of Social Work academic units into the new CMS. The next several years will involve migrating all University sites into the ecosystem.
  • When will the site be available for all audiences?
    The new core site will launch on 8/15/2017.
  • What content management system (CMS) are you using for the site?
    We’re launching the core in OmniUpdate, our existing University CMS.
  • This looks great - can I have the templates you used so I can update my unit's site?
    We understand wanting to have some consistency in look and feel. The Marketing and Communications Web Services team can provide you with front end code for a corresponding header and footer that you are welcome to implement. In order to take advantage of the toolkit of all design modules, including shared content, your site must be migrated into the new environment. That will be part of the larger effort over the next couple of years.
  • I am happy with my unit's current site. Can I keep it the way it is?
    All sites within the DU ecosystem will be migrated to the new environment over the next couple of years. This is intentional, in order to take advantage of the CMS toolkit, including our new shared content system. That said, we will make sure we work with all stakeholders of each individual site to ensure your business outcomes and other unit needs are being met when the migration of your site happens.
  • I have the sections of the site that are most important to me bookmarked. Will those bookmarks still work?
    Yes! Thanks to URL redirects, existing bookmarks will redirect you to the new core pages.
  • The ________ page/module doesn’t seem to be working. How can I make sure it gets fixed?
    During soft launch, most pages will include the option to bring up our Feedback Form. Our team tested all pages in multiple current browsers and across multiple device types in an effort to avoid this sort of issue; in case we missed anything, please don’t hesitate to let us know through the Feedback Form. The more information you can provide about what device / computer type you experienced this issue on and what browser you are using, the easier it will be for us to find and correct the problem. We appreciate you taking the time to help us in this process as we make du.edu the best site it can be.
  • I’m looking at the website in Internet Explorer. Why doesn’t the site look right?
    The site is optimized to function with the two most recent versions of major browsers (Internet Explorer/Edge, Safari, Firefox and Chrome). Outdated browsers lack the capability to display the site as intended. If you're using a current version of Internet Explorer and are still experiencing problems, go to Settings>Compatibility View settings and uncheck any checked boxes to take Internet Explorer out of compatibility view, which should result in the site displaying correctly.
  • The media on ________ page is out of date/inappropriate. How can I make sure it gets changed?
    Though our team worked extensively with DU’s visual content stakeholders, it’s possible that some of our visual content needs to be re-evaluated. If you notice a visual piece of content that strikes you as problematic in any way, please follow the feedback link (present on many pages during soft launch) to fill out the Feedback Form. We are going to be conducting user testing and continually challenging our assumptions to maintain a culture of continuous improvement. If there is a specific image or video that you would like for us to user test with a specific audience, we would be happy to add it to our test scenarios. This way, we can make decisions using real user experience data.
  • If I come across inaccurate information, how can I make sure it gets corrected?
    Though our content developers and strategists worked extensively with content owners and stakeholders by running every sentence through several rounds of reviews and approvals, it is possible that some of that content may already be out of date. If you come across anything inaccurate, please follow the feedback link (present on many pages during soft launch) to fill out the Feedback Form. We will continue to work with content owners and stakeholders to ensure that we have accurate, up-to-date information, and we will make any necessary corrections.
  • Will I only have the opportunity to provide feedback during soft launch?
    Absolutely not. While we will only include the feedback button on the site pages during soft launch, you'll still have every opportunity to provide us with your comments and questions once we launch to all audiences on August 15.
  • Why is the navigation designed this way? Will users be able to find my section of the site?
    Our team reviewed successful navigational models (within Higher Ed institutions and private sector) and worked with content stakeholders and our strategic partners to come up with the information architecture as it appears today. In all cases, we had the goal of putting the information our users need into their hands as quickly and as clearly as possible. If you notice something that seems to contradict that, please follow the feedback link (present on every page during soft launch) to fill out the Feedback Form. We are going to be conducting user testing and continually challenging our assumptions to maintain a culture of continuous improvement. If there is a specific scenario that you would like for us to validate via user testing, we would be happy to add it. This way, we can make decisions using real user experience data.
  • How are you prioritizing the issues you respond to?
    While we recognize the importance of addressing any issue you bring to our attention, during the soft launch period we’ll be prioritizing changes and additions by considering a variety of factors, including the type of request, how critical it is for formal launch, and the complexity of the issue. It's important to note that immediately after August 15, we will begin the task of prioritizing remaining feedback into the maintenance and enhancements phase.