Most Common Problems
1. I can’t log in to one of the following:
webCentral
WebMail
MyWeb
Blackboard 6
3. My off-campus dial-up connection to DU suddenly stopped working. What happened?
4. A security warning always pops up when I get on the Internet. Why?
7. I thought UTS allowed .zip file attachments with emails. I was expecting one but haven't seen it. Can I still get it?
8. I am a new student/new employee at the University. How do I get an email account set up?
10. My personal and/or departmental web pages don’t publish to the DU web server. What is wrong?
1. I can’t log in to one of the following:
webCentral
WebMail
MyWeb
Blackboard 6
University Technology Services has implemented “single sign-on”, so all of the systems mentioned above authenticate you by your DUID number and 6-character passcode set in MyWeb. When you attempted to log in, it is possible that you may have entered more than 6 characters. If the login problem persists, please visit MyWeb at:
Click Enter Secure Area. Follow the on-screen instructions to recover your passcode. Call the HelpDesk at 303.871.4700 if you are having problems with this.
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2. Do you support local mail clients such as Microsoft Outlook or Netscape? How do I configure them for my DU Email?
University Technology Services supports the use of Microsoft Outlook and Outlook Express through the IMAP and POP3 protocols.
Outlook configuration instructions at:
http://www.du.edu/uts/helpdesk/docs/email/config.html
Support for all versions of Netscape is being phased out, but instructions remain at:
http://www.du.edu/uts/helpdesk/docs/email/config.html
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3. My off-campus dial-up connection to DU suddenly stopped working. What happened?
DU dial-up connection requires your DU ID and 6-character passcode. If you have graduated or left the University more than six months ago, your dial-up connection access may have been removed according to University policy. If you are a current full-time student or employee, go to MyWeb at:
Follow the instructions to reset your 6-character passcode.
NOTE: DU sends alert emails to your account re: the upcoming removal of your account. If you do not regularly read your email in this account, you may not know this.
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4. A security warning always pops up when I get on the Internet. Why?
A. University Technology Services scans and monitors the campus network for suspicious activities. A warning can indicate that your computer is infected with a virus, and your Internet connection may be blocked until the computer has been cleaned by either a Resident Technology Assistant or a UTS Helpdesk Consultant.
B. If you are viewing a page titled DMCA Complaint or Copyright Infringement, follow the instructions closely and take immediate action. Or call the UTS Helpdesk at 303.871.4700 for assistance.
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5. Blackboard 6 and/or webCentral don't not show my class list correctly after adding/dropping a class in MyWeb.
Every few minutes Banner synchronizes with Blackboard 6 and webCentral to reflect all classes for which you are officially registered. You may notice a brief lag in these systems. If you don't see the revisions within 24 hours, please contact the UTS Helpdesk at 303.871.4700 for assistance.
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6. I received an email from a DU administrator (postmaster, system administrator, support, maildaemon, or something similar) with a suspicious attachment. What should I do?
Legitimate DU messages always include a valid signature with appropriate phone number. If you have received a message without one, try to authenticate the message by calling the sender before opening the attachment. Even if the email appears to be from someone you know or from a seemingly legitimate source, double check!
Prohibited attachments include those with the following endings: .cmd, .com, .exe, .pif, .bat, .scr
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7. I thought UTS allowed .zip file attachments with emails. I was expecting one but haven't received it. Can I still get it?
Zip files often spread viruses. UTS blocks emails with .zip attachments during virus outbreaks. Please visit this link for our policy regarding email attachments:
http://www/du.edu/policies/attachments.html
Call the HelpCenter for assistance at 303.871.4700.
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8. I am a new student/new employee at the University. How do I get an email account set up?
A. Each new student account is automatically generated within 24 hours after his/her initial DU tuition deposit, using up to eight characters of the first and last name.
B. A new employee email account is created within 24 hours of completing the hiring paperwork for Human Resources.
You can contact the UTS Helpdesk at 303.871.4700 for your login after you have been assigned a 9-digit DU ID number.
NOTE: DU also provides an email management tool (EMAM) for you to set up automatic email forwarding, incoming email filtering, vacation message (auto-responder), junk email protection, etc. at:
https://taurus.cair.du.edu/cgi-bin/emam/login
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9. How do I set up wireless?
Follow instructions at:
http://www.du.edu/uts/networks/wireless.html
Or come to the HelpDesk.
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10. My personal and/or departmental web pages don’t publish to the DU web server. What is wrong?
All DU students, faculty, and staff may publish web pages on the University of Denver’s central web server agora.cair.du.edu. You will need a separate agora password - different from your email passcode - to access this server.
Once your web pages are ready to upload, you will need an FTP client to transfer the page files from your local hard drive to the server. UTS HelpDesk recommends Secure Shell (SSH) File Transfer as your default FTP program. SSH can be downloaded at:
https://taurus.cair.du.edu/downloads/SSHWin.html
Contact the UTS Helpdesk at 303.871.4700 for assistance.
NOTE: If you are creating a personal page, you can use the Portfolio Community to do this. Or, if you are creating a Web page with FrontPage, you can publish from their File menu. Dreamweaver requires that you upload using Secure Shell, however.