Help Center General Info

Welcome to the UTS Computer Help Center. Our Help Center includes phone, email, online and walk-in computer support for all faculty, staff and students at the University of Denver. The UTS Computer Help Center is housed at the University Technology Services Building.

About Our Support:

The UTS Help Desk provides laptop support for the following:

• Windows XP, Vista, 7
• Macintosh 10.5 (Leopard), 10.6 (Snow Leopard), 10.7 (Lion)
• Boot Camp, VMware & Parallels Desktop for Mac (for installing Windows on a Macintosh computer)
• Microsoft Office 2007, 2008, 2010, 2011 (Word, Excel, PowerPoint, Outlook)
• DUnet software - External VPN client, and Pharos Uniprint
• Symantec Anti-Virus Corporate Edition
• DU system support (Email, WebCentral, Blackboard, passwords)
• On-campus wired and wireless network connectivity
• Basic software and hardware troubleshooting

The UTS Help Desk DOES NOT provide support for:

• International (non-English) versions of Windows Operating Systems
• Specialized 3rd party software applications such as iTunes, Limewire, Adobe Creative Suite (Dreamweaver, Photoshop, Flash, , etc.), Scientific Notebook, MegaStat, SPSS, etc
• Counterfeit/pirated software
• Web development or software programming/development
• Data recovery, or resurrection of deleted documents
• Data backup

Location

The UTS Computer Help Center is housed at the University Technology Services building located at 2100 S High St, SE corner with E Evans Ave.

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Hours

Help Center Phone Support - 303.871.4700

• Monday - Friday | 8 am - 5 pm

LIMITED After Hours Phone Support - 303.871.4700

• Monday - Friday | 5 pm - 10 pm
• Saturday & Sunday | 8 am - 4 pm

Help Center Email Support - (Email us!)

• Monday - Friday | 8 am - 5 pm

Help Center Laptop Walk-in Support

• Monday - Friday | 8 am - 6 pm