IT has many resources available to assist you. The IT Help Center offers in-person (Anderson Academic Commons), online, and phone support. There is a comprehensive support portal located at support.du.edu as well.
IT Help Center Hours of Operation
Phone Support | 303-871-4700
Monday – Friday | 9 a.m. - 5 p.m.
Saturday | Closed
Sunday | Closed
We will be monitoring our online web tickets on the weekends. If you have a need, please open a ticket with us on our Support Site.
Online and In-Person Support | https://support.du.edu
Monday - Friday | 9 a.m. - 5 p.m.
Saturday | Closed
Sunday | Closed
Service Portal - DU Information Technology
Website: https://support.du.edu
Helpful articles, how-to instructions and online support resources can also be found on the IT Support and Services website tabs or by visiting our Knowledge Base.
Data Backup Policy
Users are responsible for ensuring that all important data is appropriately backed up before their workstation is serviced, replaced, reimaged, or otherwise modified. IT@DU can provide guidance on recommended backup methods and best practices; however, to protect the integrity and privacy of user data, the responsibility for performing and verifying backups must remain with the user.