Computers: Purchase, Repurpose and Disposal

IT Recommendations for New Computers

IT recommends computer standardization to ensure the most efficient IT hardware support across the campus. In addition, University Financial Services and IT have negotiated special pricing, and utilized preferred vendors, to help ensure that the University receives the maximum value for its purchasing dollar. These negotiated prices include a University-required warranty, computer asset tagging, and DU-licensed software setup.

Ordering a Computer

• • Standard Computers Orders
    • Standard computers are pre-approved devices selected by DU IT. Choosing a standard device ensures faster purchasing, shipping, and deployment. Standard assets are also easier for IT teams to troubleshoot and repair.
    • To purchase Apple devices:
      • Visit the Computer Procurement Portal
        • Navigate to the Computer Procurement portal in MyDU by visiting my.du.edu and searching for “Computer Procurement”
        • Select “Computer Procurement Request” from the list of options.
      • Select “Apple” from the Available Brands listed
      • Choose the device type and quantity.
        • You may select multiple of the same device or include other devices in your quote.
        • Your shopping cart will reflect your selected devices
      • When ready hit submit.
        • After submitting the form, a quote will be sent to your first.lastname@du.edu email. Note: This does not complete the purchase.
      • Forward the quote to your Business Officer, who must submit a requisition to University Financial Services to finalize the order.
    • To purchase Dell devices:
      • Navigate to MyDU and search “Crimson Commerce.”
      • Switch the dashboard from Requester Contract Dashboard to Shopper Dashboard, scroll to Punchout Catalogs, and select Dell.
      • A new pop-up window will open; ensure pop-ups are allowed.
      • Select your device, go to the cart, and choose “Start Order Requisition.”
      • Starting an order requisition sends the request directly to your units Business Officer for Approval.
  • Custom Computers Orders
    • Custom computer orders require justification and IT@DU approval.
    • Custom order requests are for devices requiring specialized internal components or niche computing needs.
    • Submit the Custom Computer Request form to begin the custom order Process
      • Requestors must identify required components, provide justification, and include the email of the specific Budget Officer’s for the unit requestor is housed in.
      • IT Leadership will review the submission and work with vendors to secure a compliant quote.
      • Once secured, IT Leadership will attach the quote and request end-user confirmation.
      • After confirmation, the ticket will be closed and approval sent to the Business Officer.
      • Please note that the business officer is responsible for submitting the requisition to UFS once this process is complete. 

New Computer Set-Up

• All new device orders require that users complete the Computer Workstation Setup form:
• An IT team member will coordinate deployment.

When Your New Computer Replaces Your Current One

• Data Transfer / Backup
  • Ensure all data is backed up to your Departmental Share Drive, Z Drive, or OneDrive.
  • IT does not provide support for data recovery or backup.
• Re-purposing Existing Computers
  • Computers that are still under warranty, but not currently in use, should be repurposed to serve new/incoming personnel in your division or department. However, before issuing a repurposed device to another individual in your unit, it must be wiped of all data.  This is for security purposes and to ensure the device is prepared for the next assigned user.
    • Devices must be wiped before reassignment.
    • Devices up to five years old can be wiped, updated, and repurposed.
    • This process can be requested using the Computer Workstation Setup Form
• Recycling and Disposal
  • Per the University’s Disposal of Hard Drive and Computer Storage Media Policy, all computer desktops, laptops, hard drives, and portable media must be given to the IT Department for secure data erasure and data storage device e-recycling.
    • To dispose of devices with data storage drives, you are required to log in and submit a Disposal Request within the IT ServiceNow ticketing system.
    • The request form will require you to provide device information including make/model, serial number, and if the equipment is a University of Denver capital asset (value over $5,000).
    • After submitting the Disposal Request, Requestors will have 7 days to deliver the computer device to the IT Help Center located in Anderson Academic Commons, Suite 270.
    • IT will undertake the disposal process and update the Request Document within the ServiceNow ticketing system, before closing the request upon the successful completion of the disposal/e-recycle of the device listed in the request.
    • Before turning in your device for disposal, please ensure all needed documents and data are backed up (See: Data Transfer/Backup section above)
    • If you have any additional questions, please contact the IT Help Center by phone at 303-871-4700 or Request Help Online.

Computer Labs

• • The University of Denver has computer labs throughout campus. Some of these labs are maintained by IT while others are maintained by their owning division or department. Regardless, IT would like to help assure that the lab offers the best possible use to the students, faculty, and staff at DU.
    • If the offerings in a lab require updating, please call 303-871-4700 to submit a request for updates to the lab.
    • For lab update requests, the following information is required:
      • Name of the lab, building, and room number where the lab is located.
      • Academic Unit, division, or department that owns or manages the lab.
    • IT can support the management of any lab with:
      • Quotes and consultation for new lab hardware.
      • Availability of updated software and functionality.
      • Automated deployment of software and failure recovery safeguards.
      • Continuing assistance in the regular management of the lab.
  • Please see this Lab directory for a list of labs at DU, and call 303-871-4700 to request that we correct any omissions or inaccuracies you find in this document.